Note fondée sur 58 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,3 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 janv. 2024 sur Expedia
par un voyageur
Publié le 10 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 mars 2024 par Sales and Marketing , Gestion de l’hôtel
Dear Mr Baba Thank you for your review! We're thrilled to hear that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back again soon
par un voyageur
Publié le 5 janv. 2024 sur Expedia
L’hôtel a besoin d’un bon rafraîchissement.
Les chambres sont très mal isolés..lorsque des passants ont des discussions notamment les personnes travaillant dans l’hôtel nous entendons tout depuis la chambre.
Il y a très peu de lumière sur le chemin pour se rendre dans la chambre.
Enfin, j’ai eu à attendre une heure pour être servie au restaurant.. bien qu’ils étaient une dizaine à ne rien faire.. j’ai du passer 3 fois commande.. c’était n’importe quoi.. la nourriture est pas très bonne..
l’hôtel en lui même est convenable mais ce n’est pas du tout un 4* même pas un 3* je dirai..
la literie laisse à désirer également, une forte odeur d’humidité dans la salle de bain avec une porte cassée…
Pour les points positifs je dirai une belle piscine et l’hôtel est en bord de mer. Les personnes travaillant à l’hôtel sont sympas
Commentaires de Gestion de l’hôtel
4 mars 2024 par Sales and Marketing , Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We appreciate your insights as they help us identify areas for improvement.We sincerely apologize for any inconvenience you experienced due to the condition of our facilities and the insulation in the rooms. Ensuring our guests' comfort is our top priority, and we regret that we fell short of your expectations in this regard.Please rest assured that your comments have been shared with our management team, and we are actively working on solutions to address these concerns. We are committed to enhancing our facilities and ensuring that all our guests have a comfortable and enjoyable stay.We hope that you will consider giving us another opportunity to provide you with the exceptional experience that we strive to deliver to all our guests. If your travels bring you back to the area, we would be delighted to welcome you back and demonstrate the improvements we have made.Once again, thank you for your valuable feedback. We appreciate your patronage and hope to have the pleasure of serving you again in the future.
par un voyageur
Lovely place
Publié le 29 août 2024 sur HotelsThe internet service was not good, but the staff, food, service and facilities were great
Commentaires de Gestion de l’hôtel
30 août 2024 par Sales and Marketing , Gestion de l’hôtel
Thank you for your kind words about our staff, food, service, and facilities! We apologize for the inconvenience with the internet service and appreciate your understanding. We're continually working to improve our Wi-Fi experience to ensure a seamless stay. We hope to welcome you back soon!
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Balafon Sales and Marketing Team, Gestion de l’hôtel
Dear Antonio,Thank you for taking the time to share your feedback. We’re sorry to hear that your experience at Balafon Beach Resort did not meet your expectations, and we sincerely apologize for any inconveniences you encountered during your stay.Your feedback is very important to us, and we would appreciate it if you could provide more details on what areas we can improve. Our goal is to ensure all our guests have a pleasant and memorable stay, and your insights will help us work towards that.We hope you’ll consider giving us another opportunity to provide you with a better experience in the future. If you have any specific concerns or requests, please don’t hesitate to reach out directly.Thank you once again for your feedback.
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par Sales and Marketing , Gestion de l’hôtel
Thank you for the feedback we hope to see you again
par un voyageur
Nice Beach view
Publié le 24 juill. 2024 sur HotelsThe rooms was nice over all but i had to tell them about the AC many times it was very hotand the room leak when it had a hard rain also the water would be off everyday as well as the power
Commentaires de Gestion de l’hôtel
1 août 2024 par Sales and Marketing , Gestion de l’hôtel
Thank you for your feedback. We're glad to hear you enjoyed the room overall, but we sincerely apologize for the issues you experienced during your stay. Your comfort is our priority, and we're sorry that the air conditioning, water, and power interruptions impacted your experience. We are addressing these concerns with our team to prevent similar occurrences in the future.Your feedback is valuable to us, and we hope to have the opportunity to provide you with an improved experience on your next visit.
par un voyageur de Brooklyn
Publié le 11 juill. 2024 sur Expedia
Waiters and waitresses not very professional.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Sales and Marketing , Gestion de l’hôtel
Thank you for your feedback. We sincerely apologize for the lack of professionalism you experienced with our waitstaff. We take all guest comments seriously and will be addressing this issue with our team to ensure improvements are made. Your satisfaction is our top priority, and we hope to provide you with a much better experience on your next visit. Thank you for bringing this to our attention.
par un voyageur
Publié le 8 juin 2024 sur Expedia
Lovely resort with amazing staff. Fatu and the rest of the restaurant staff were fantastic, really great customer service. The swim up pool was great. Love the tucked away feel of the place. A nice stay
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Sales and Marketing , Gestion de l’hôtel
Thank you so much for sending us your feedback , we are happy that you enjoy your stay we hope to see you again
par un voyageur
Publié le 4 juin 2024 sur Expedia
Beachside hotel, lovely location with excellent service
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Sales and Marketing , Gestion de l’hôtel
Thank you for the feedback , we hope to see you again
