Ratings based on 517 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 29, 2024 on Expedia
by A traveller
Posted Jun. 24, 2024 on Expedia
by A traveller
Joyce and Derrick's review
Posted Jun. 16, 2024 on Hotels Dirty carpet, could not get extra towels. Was there for a Baseball tournament so there were no rooms left at any hotel. I would not stay here again at any of them!!!
Comment from Hotel Management
Jun. 17, 2024 by Hotel Management , Hotel Management
Dear Joyce A, Thank you for sharing your experience with us. We apologize for the cleanliness issues with the carpet and the inconvenience of not being able to provide extra towels during your stay. We understand your frustration, and we are actively working to address these issues to improve our service. Your feedback is important to us, and we hope to have another opportunity to better serve you in the future.Sincerely,Hotel Management
by A traveller
Stay away unless your not scared
Posted May 25, 2024 on HotelsAvoid at all costs.... dirty dirty dirty. Suspicious stuff on walls the drains were gross the door doesnt latch shut we had to push the fridge in front of it. Not at all happy. False advertisement
Comment from Hotel Management
May 26, 2024 by Hotel Management , Hotel Management
Dear Jordan, Thank you for sharing your concerns with us. We apologize for the unsatisfactory condition of your room. Maintaining cleanliness and ensuring our facilities are in proper working order are top priorities for us, and we regret falling short of your expectations. Your feedback is valuable, and we will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
by A traveller
Posted May 24, 2024 on Expedia
by A traveller
Posted May 24, 2024 on Expedia
Totally out of date. Needs desperate updates! Area seems sketchy.
Comment from Hotel Management
May 24, 2024 by Hotel Management, Hotel Management
Dear John, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services! Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
by A traveller
Posted May 20, 2024 on Hotels
by A traveller
Great Day
Posted May 3, 2024 on HotelsFor an older building, it was in remarkable shape. Rooms clean and i was suprised by having a kitchenette. Little noisy but it was iff I49.... overall i am satisfied and will probably use again end of month
by A traveller
Awesome
Posted May 1, 2024 on HotelsI was there for a getaway trip by myself and it was amazing. Bring your own kitchen stuff, but otherwise it was an amazing vacation. Front staff was so welcoming and amazing.
Comment from Hotel Management
May 2, 2024 by Hotel Management , Hotel Management
Dear Kayla, Thank you for choosing to stay with us at Extended Stay America and for sharing your wonderful experience! We're thrilled to hear that you had an amazing getaway trip and that our front staff contributed to making your stay memorable. Your suggestion about bringing kitchen items is duly noted, and we appreciate your understanding. It was a pleasure hosting you, and we look forward to welcoming you back for another fantastic vacation in the future!Sincerely,Hotel Management
by A traveller
Posted Apr. 16, 2024 on Hotels
They allow kids to run around alllll night… and I mean all night, through the halls and in the rooms. I’ll never stay there again
Comment from Hotel Management
Apr. 18, 2024 by Hotel Management, Hotel Management
Dear Gary, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action. We are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback and hope to welcome you back.Sincerely,Hotel Management
