Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not what I expected
Publié le 5 août 2024 sur HomeAwayThere was no handicap accessible, 2 of our members couldn’t stay here, house was very old and everything squeaked, beds were all noisy and loose. Description is not was expected, They dont mention 25+ stairs to get to property. Overall worst place I have stayed in the 15+ years we’ve been staying in tahoe.
Commentaires de Gestion de l’hôtel
20 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
This is a great place that is minutes away from restaurants, shopping centers and casinos. The place itself is nice and was big enough for 6 of us. There are stairs to enter the premises but are not as big of a deal as other reviewers are making it seem. I enjoyed my time here and would definitely book again.
par un voyageur
Birthday weekend
Publié le 18 janv. 2024 sur HomeAwayMe and my family had a great time whiling staying in this country home. They provided board games and movies while we stayed due to a bad snow storm. Only bad thing I would say is that good luck finding the garage dump and be prepared to walk down the stairs especially when it's snowing. Other than that it was an amazing journey and will Definitely be going back for summer
par un voyageur
COZY
Publié le 30 déc. 2023 sur HomeAwayOverall was cozy. Was lots of steps and the trash dumpster was a long way away. Disappointed that just had a small like 32" TV in the bunk bedroom and nowhere else. Showers had great pressure but were hard to adjust and leaky. As far as when trying to ask questions seemed anyone that we talked to were a long way off like Oregon I presume. And when asked about dumpster for trash it took almost 45 minutes for a first reply...then they had to research in get back to me. Took almost 2 hours without a firm answer. But it all worked out. Need to fix some leaky faucets. :)
Commentaires de Gestion de l’hôtel
1 janv. 2024 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Filthy
Publié le 2 oct. 2023 sur HomeAwayThe floors and furniture were dirty, there was stains on the furniture, and makeup eyelashes and hair on the sheets when we went to bed. No hand soap and no dishwasher soap. Cobwebs and the most uncomfortable beds.
Commentaires de Gestion de l’hôtel
16 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi Jamie, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please
know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur
Good
Publié le 2 janv. 2023 sur HomeAwayGood
par un voyageur
Vacation
Publié le 27 sept. 2022 sur HomeAwayWent on a vacation with my family we loved the cabin it would of been gorgeous if the view was in front of the cabin to see the beautiful mountains!! But overall it was wonderful
par un voyageur
TERRIBLE CUSTOMER SERVICE!!!
Publié le 9 juill. 2022 sur HomeAwayVERY POOR COMUNICATION AND SO MANY EXTRA CHARGES.... NOT WORTH IT! I WON'T DEFINITELY RECOMEND THIS SITE TO ANYBODY!
JUST TO BE CLEAR, THE PLACE IT MAY BE OKAY, BUT THE BOOKING AND RENTAL COMPANIES THEY REALLY RUINED OUR STAY AND OUR TRIP!!!
par un voyageur
A hell of a walk
Publié le 7 août 2021 sur HomeAwayToo many stairs for smaller children hassle to be carrying children and luggage up and down the stairs.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Eden. We are very sorry for any misunderstanding in the listing of our home. We make every effort to present clear, accurate descriptions of our homes in order for guests to make informed decisions on their rental choices. We encourage guests to reach out with any questions or concerns prior to booking, as we are happy to help. We hope to have the chance to host you again soon!
par un voyageur
Publié le 3 juill. 2021 sur Expedia
