Note fondée sur 22 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2023 sur Hotels
par un voyageur
Ein Platz zum Ausruhen
Publié le 16 sept. 2023 sur HotelsFeines Schloss, Gut erhalten, ganz was Besonderes um von den ganzen Stadt-Stress abzuschalten und mit Blick ins Grüne und Golfplatz.
Immer wieder gerne
Commentaires de Gestion de l’hôtel
23 sept. 2023 par Rezeption , Gestion de l’hôtel
Lieber Vladimir!Herzlichen Dank für Ihre Bewertung. Das Wohlbefinden unserer Kunden liegt uns sehr am Herzen. Wir freuen uns auf ein Wiedersehen im Schloss Ernegg!
par un voyageur
Publié le 25 juill. 2023 sur Expedia
The building we resided in bore a profound sense of history, transporting us back in time and making us feel like royalty. Prior to our arrival, the staff diligently inquired about our expected check-in time and even recommended a nearby restaurant for our evening meal. The breakfast spread was not particularly extensive, but the servers responsible for breakfast exuded warmth and friendliness.
Regrettably, our assigned bathroom lacked hot water during our nighttime shower. Upon raising this issue, we were informed that a technician would attend to the water heater only by 8 a.m. the following day. Upon our insistence, alternative arrangements were made for us to use another bathroom on the same floor. Nevertheless, we feel it is crucial for the establishment to have on-site staff during the night to address guest concerns in person, rather than merely over the phone, and to facilitate immediate solutions.
Though we were granted a discount on our room rate due to this inconvenience, we firmly believe that there is significant room for improvement in this area.
Commentaires de Gestion de l’hôtel
23 sept. 2023 par Rezeption , Gestion de l’hôtel
Dear Lo Cheng!Thank you for your feedback. We are always trying to improve our services. We would like to apologize for the lack of hot water. Unfortunately this sudden incident could've been solved only on the next day by a technician, that's why we offered an optional room. Our reception hours are from 8am to 6 pm - if there is an emergency at night it is possible for our staff to be here in 5 minutes. The comfort for our guests is most important for ous. We would love to welcome you again in Schloss Ernegg!
par un voyageur
Publié le 12 oct. 2022 sur Hotels
par un voyageur
Publié le 20 août 2022 sur Hotels
The hotel is beautiful, with lots of historic stuff, it really feels ancient, authentic but it is clean.
There is a forest around it where you can hike, visit a stream.
Beware: the gps coordinates here on hotels.com take you to a cornfield not to the hotel, you have turn left well before it, at the Schloss Ernegg sign in the village under the hill.
Commentaires de Gestion de l’hôtel
12 sept. 2022 par Schloss Ernegg, Gestion de l’hôtel
Thank you for your great review!We were happy to welcome you as guests.Best regardsTeam Ernegg Castle
par un voyageur
Publié le 9 sept. 2021 sur Hotels
Hier ist es schwierig die Sauberkeit zu bewerten, da das Schloss über 1000 Jahre alt ist. Aber es war eine wirkliche Erfahrung mit dem alten Ofen, der auf dem Zimmer steht und durch das Personal angemacht werden muss. Für Holz nachlegen ist man selber verantwortlich. Eine sehr schöne Location ist es trotzdem. Ideal für festliche Anlässe.
par un voyageur de Bayern
Publié le 27 août 2020 sur Expedia
Simply a great and charming location! Soft tourism at its best!
par un voyageur de Wiener Neustadt
Publié le 2 août 2020 sur Expedia
Da wir eine Spätanreise hatten, wurden wir telefonisch kontaktiert und unser Zimmerschlüssel in einem Safe hinterlegt. Der Weg zu unserem Zimmer wurde mit kleinen Laternen markiert. Was uns sehr überrascht und gefreut hat war, dass die Türen zu allen unbelegten Zimmern offen standen und wir diese bestaunen konnten. Unser Zimmer war liebevoll eingerichtet und befand sich inmitten der grandios eingerichteten sonstigen Räumlichkeiten. Am nächsten Tag genossen wir ein sehr gutes Frühstück im gepflegten Schlossgarten.
Commentaires de Gestion de l’hôtel
22 août 2020 par Anna, Gestion de l’hôtel
Liebe Petra! Wir freuen uns sehr über Ihr positives Feesback! Besuchen Sie und doch bald wieder in Ernegg! Alles Liebe
par un voyageur
Lovey setting but severely lacking in comfort.
Publié le 4 juill. 2019 sur HotelsLovely location and view from hotel but Definetely not business friendly.
No on site restaurant and the one in the golf course was closing at 8pm.
Very hot room in July with no air conditioning, no table to work. Breakfast frugal. Coffee machine not working, had to ask staff 3 times to empty it add water etc..
Mattress very soft and very heavy duvet not suitable for this high temperature.
Commentaires de Gestion de l’hôtel
15 juill. 2019 par Anna, Gestion de l’hôtel
Dear Guest
We were delighted that you had chosen our house for your vacation. We are only really very sorry that our 1000 year old family castle did you Iive up to your expectations. We are not your usual location and we do our utmost to make the experience and time you are our guest not only enjoyable but a truly remarkable experience. Each guest is different and wishes vary greatly. We try our utmost to meet everyone's needs although in some cases this is not always possible. What is vital to us is to maintain the charm and ambiance of such a wonderful old house and therefore to a certain extent we forgo the modern amenities such as air conditioning. We are however grateful that you were our guest and really appreciate your feedback which helps us improve where we can our service. We wish you all the best
par un voyageur de New Zealand
Publié le 8 août 2018 sur Expedia
Great spacious room. Loved it. Only thing that would of made it better would of been information in English. Thank you
