Note fondée sur 959 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
tres bonne adresse.
Publié le 20 juill. 2019 sur HotelsBonne situation, appartement tres agreable. equipements modernes et fonctionels.
Commentaires de Gestion de l’hôtel
26 juill. 2019 par Novotel Twin Waters Resort, Gestion de l’hôtel
Thank you for your review
par un voyageur
Publié le 11 sept. 2024 sur Wotif
Thought $40 was a bit of a scam for breakfast main meal at night was cheaper
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Novotel Sunshine Coast Resort, Gestion de l’hôtel
Hi David,Thank you for your positive feedback! We're glad to hear you enjoyed your stay. We appreciate your comments about the breakfast pricing. We continually review our pricing and value offerings, so your input is valuable to us. Thank you for taking the time to share your experience. We hope to welcome you back soon!Best regards,Jade Front Office Assistant Manager Novotel Sunshine Coast Resort
par un voyageur
Publié le 10 sept. 2024 sur Wotif
A brilliant long weekend escape for a family of four. The kids (and adults) loved the facilities, activities and food and can't wait for our return trip in November
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Novotel Sunshine Coast Resort, Gestion de l’hôtel
Hi Laura,Thank you for the fantastic review! We're thrilled to hear that you and your family had a brilliant long weekend escape and enjoyed our facilities, activities, and food. We're looking forward to welcoming you back in November and making your next stay just as memorable. See you then!Best regards,Jade Front Office Assistant Manager Novotel Sunshine Coast Resort
par un voyageur
Publié le 10 sept. 2024 sur Hotels
So here is the deal. The three staff members that work the pool area, boats, gym and kayaks named George, Tim and John are the heart and soul of this resort. Everyone else just shows up. The front desk staff is overworked and extremely grumpy. Nikki at the evening front desk was extremely helpful but was obviously not able to self empower to make the guest happy. The morning staff over road Nikki and they made us the bad guys. Honorable mention to Marcel who truly works hard and does the best he can Overall great family resort walking distance to a beautiful beach and lots to do for the entire family.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Novotel Sunshine Coast Resort, Gestion de l’hôtel
Hi Bill,Thank you for taking the time to share your feedback. I'm glad to hear you enjoyed the pool area, boats, gym, and kayaks, and I appreciate your recognition of George, Tim, and John, as well as Nikki and Marcel. I’m sorry to hear about your experience with the front desk staff. Your comments are valuable, and I will address them with our team to ensure improvements are made. It’s important to us that every guest feels valued and well taken care of.We're pleased you found our resort a great family destination and hope to have the opportunity to welcome you back in the future.Best regards,Jade Front Office Assistant Manager Novotel Sunshine Coast Resort
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Novotel Sunshine Coast Resort, Gestion de l’hôtel
Hi John,Thank you for your review! We're glad to hear that you had a positive experience with us. If there's any specific feedback or suggestions you have that could help us improve further, please feel free to let us know.We look forward to welcoming you back in the future!Best regards,Jade Front Office Assistant Manager Novotel Sunshine Coast Resort
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Novotel Sunshine Coast Resort, Gestion de l’hôtel
Hi Zahra,Thank you for taking the time to share your feedback. I’m sorry to hear that your stay didn't meet your expectations. If you have any specific concerns or suggestions for improvement, I’d appreciate hearing them so we can address them and enhance our guest experience.I hope we can welcome you back and provide a better experience in the future.Best regards,Jade Front Office Assistant Manager Novotel Sunshine Coast Resort
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Novotel Sunshine Coast Resort, Gestion de l’hôtel
Dear Bill,Thank you for sharing your feedback regarding your recent stay with us. I'm sorry to hear that your experience did not meet expectations. We strive to offer each guest a comfortable and enjoyable stay, and it’s clear that we missed the mark during your visit.Your comments are invaluable in helping us improve our services, and we will be reviewing your experience closely to address any areas where we fell short. If there are any specific details you’d like to share that could help us in our efforts to improve, we welcome that input.We hope to have the opportunity to restore your trust and provide you with a more positive experience in the future.Sincerely,Novotel Sunshine Coast Resort Team
par un voyageur
Publié le 8 sept. 2024 sur Wotif
property had a lovely outlook was quiet and well maintained. clean and very tidy.. booked for 4 guests and only received 3 towels .. room key would not work so we were locked out of our room until partner went to rectify the issue .. child busting for toilet .. did allow us a later check out which was helpful with our travel plans . was a bit pricey for a one night stay .. girlfriend stayed at same time and rang venue instead of going through booking agent and got an $80 discount.. .
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Novotel Sunshine Coast Resort, Gestion de l’hôtel
Hi Scott and Amanda,Thank you for taking the time to share your experience with us. I’m glad to hear that you enjoyed the lovely outlook and the quiet, well-maintained environment of our property.I apologize for the inconvenience caused by the issue with the towels and room key. We will certainly address these concerns with our team to ensure they do not recur.It’s great to hear that the late check-out option was helpful for your travel plans. We appreciate your feedback regarding the pricing and the discount you mentioned. We strive to offer the best value for our guests and will review our rates and booking options to ensure we remain competitive.Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide a smoother experience in the future.Best regards,JadeFront Office Assistant ManagerNovotel Sunshine Coast Resort
par un voyageur
Beautiful and hidden
Publié le 8 sept. 2024 sur HotelsHave lived in Brisbane and Sunny Coast for many years and never knew this place was here…. Such a shame because it’s stunning. Loved the pool, lake and rooms and will definitely be returning.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Novotel Sunshine Coast Resort, Gestion de l’hôtel
Hi Isaiah,Thank you for the fantastic review! We're thrilled to hear you discovered our resort and enjoyed the pool, lake, and rooms. It’s great to know you’ll be returning—we can’t wait to welcome you back!Best regards,Jade Front Office Assistant Manager Novotel Sunshine Coast Resort
par un voyageur
Publié le 5 sept. 2024 sur Wotif
Noise coming from rooms next door during the night and dated rooms that may need a future Reno
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Novotel Sunshine Coast Resort, Gestion de l’hôtel
Hi Ella,Thank you for sharing your feedback. I’m pleased to hear that you had an overall positive experience with us.I’m sorry to learn about the noise issue you encountered during your stay. We will look into this matter to ensure a quieter environment for our guests. Additionally, I appreciate your input regarding the room updates. We are continuously working on improvements and will take your comments into consideration for future renovations.Thank you again for your valuable feedback. We hope to have the chance to welcome you back and provide a more comfortable stay.Best regards,JadeFront Office Assistant ManagerNovotel Sunshine Coast Resort
