Note fondée sur 19 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,2 sur 5
75 % des clients le recommandent
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 7 août 2024 sur Expedia
Good service
Commentaires de Gestion de l’hôtel
11 août 2024 par Reservation, Gestion de l’hôtel
Dear Guest, Thank you so much for sharing this review and for recognizing our effort to provide the best service and luxurious experience to each of our guests. We are delighted to hear that you had a memorable stay with us at Kempinski Hotel Taiyuan and we were able to exceed your expectations. We will share your kind words with our team and we are so grateful for your support! We are looking forward to welcoming you back at our hotel during your next trip in Taiyuan!
5 sur 5
par un voyageur de New York

Publié le 25 juill. 2019 sur Expedia
Great place,great service,great people!Great place,great service,great people!Great place,great service,great people!Great place,great service,great people!
Commentaires de Gestion de l’hôtel
27 juill. 2019 par Reservation, Gestion de l’hôtel
Dear Guest, Thank you so much for sharing this review and for recognizing our effort to provide the best service and luxurious experience to each of our guests. We are delighted to hear that you had a memorable stay with us at Kempinski Hotel Taiyuan and we were able to exceed your expectations. We will share your kind words with our team and we are so grateful for your support! We are looking forward to welcoming you back at our hotel during your next trip in Taiyuan!
4 sur 5
par un voyageur

Publié le 8 mars 2019 sur Hotels
Commentaires de Gestion de l’hôtel
9 mars 2019 par Snow, Gestion de l’hôtel
We are delighted to know that you had a satisfactory stay with us at Kempinski Hotel.We are looking forward to welcoming you back to our hotel during your next trip to Taiyuan!
5 sur 5
par un voyageur

Publié le 16 févr. 2019 sur Expedia
My room got upgraded for free. It is a good location and nice hotel.
Commentaires de Gestion de l’hôtel
17 févr. 2019 par Snow, Gestion de l’hôtel
Dear Guest, thank you for share your pleasant experience regarding your recent stay with us. and also thank you for your valuable comments and we will make corresponding improvements.We are looking forward to welcoming you back at our hotel during your next trip in Taiyuan!
5 sur 5
par un voyageur

Publié le 8 oct. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2018 par Sky, Gestion de l’hôtel
We are delighted to know that you had a satisfactory stay with us at Kempinski Hotel.We are looking forward to welcoming you back to our hotel during your next trip to Taiyuan!
1 sur 5
par un voyageur

Publié le 3 juin 2018 sur Expedia
Staff doesn’t speak English. Too noisy. People smoking all over in the lobby.
1 sur 5
par un voyageur de NY

Publié le 3 juin 2018 sur Expedia
First Kempinski that I’ve stayed at, that’s not 5 Star! No help with luggage, staff doesn’t speak English. People smoking around the lobby or wherever they want. Disgusting. The rooms are dated, windows need cleaning.
3 sur 5
par un voyageur

Publié le 15 mai 2018 sur Hotels
這樣的地方,算可以的吧,不能要求大高
Commentaires de Gestion de l’hôtel
28 mai 2018 par Sky, Gestion de l’hôtel
尊敬的阁下:感谢您选择太原凯宾斯基饭店。您的支持和肯定是我们前行的动力!希望酒店优越的地理位置,完善的设施设备,贴心的服务可以为您的下榻及出行带来好心情。作为山西省内首家入驻的国际奢华品牌酒店,我们在集团高标准指引下始终致力于为您提供非凡的入住体验和奢华的欧式服务。真诚地期待您再次光临!
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 2 mai 2017 sur Hotels
4 sur 5
Recommandé
pour Tout le monde
par un voyageur de Bethesda, MD

Room for improvement

Publié le 31 mars 2017 sur Expedia
Pour : Staff, cleanliness, location and breakfast.
Contre : Keep up the good work.
Emplacement : Shopping, food, other amenities.
Great location. Right in the middle of town where most stuff are within walking distance. Rooms are clean and well appointed. Staff members go the extra mile to keep us comfortable. The only regret is that our room was too warm even with lowering our temp. Nonetheless, the staff brought us a fan to help keep the temp down in our room.
Commentaires de Gestion de l’hôtel
1 avr. 2017 par Reservation Agent, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to share your pleasant experience regarding your recent stay with us. We are thrilled to hear that you are satisfied with our service. Your compliments has been shared among our colleges and it is a great encouragement for us to continue providing the guests with European luxury experience. However, it is with great regret that some of our facilities failed to meet up to your expectations. We apologize for any frustrations you encountered with the temperature. The next time you are in the city, I hope you will return to our hotel so we can deliver the flawless service and facilities you expect and deserve. We are truly looking forward to welcoming you back soon at Kempinski Hotel Taiyuan.