Note fondée sur 10 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,4 sur 5
100 % des clients le recommandent
4,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur de Wisconsin, United States

Lovely Locale

Publié le 6 août 2023 sur HomeAway
A beautiful relaxing home, with easy access to the chain. Super pleased.
5 sur 5
par un voyageur

Fantastic Northwoods Home

Publié le 13 juin 2022 sur HomeAway
Log home is beautiful with plenty of space. Location is outstanding! Highly recommend!
4 sur 5
par un voyageur

Vacation stay

Publié le 26 oct. 2021 sur HomeAway
The property was beautiful. The house was not very clean. When we emailed the property management company they gave us wrong information. Probably would not stay here again.
5 sur 5
par un voyageur

Beautiful house

Publié le 3 oct. 2021 sur HomeAway
Amazing house on an amazing property
5 sur 5
par un voyageur

Eagle River

Publié le 13 sept. 2021 sur HomeAway
House was spacious and comfortable. Plenty of beds and room will keep 12 easily. Could have been somewhat cleaner and no real cleaning supplies. Dealt with VACASA over a small detail and it was taken care of promptly and courteously. Great access to the lake systems w rented pontoon. Great overall experience.
4 sur 5
par un voyageur

Snowmobile trip

Publié le 8 mars 2021 sur HomeAway
Heat was not on when we got there, problem resolved within a couple hours. Shortage of toilet paper good thing we brought some of our own. House is beautiful. Lots of room, entertainment in the basement was awesome. Brian helped by plowing the driveway across the street for extra parking. Great time was had by all. Thank you
4 sur 5
par un voyageur

Beautiful setting, large house

Publié le 14 oct. 2020 sur HomeAway
The best part of the house is the outside! The view from the dock, quiet spot on the lake, firepit area. The kids loved fishing off the dock. It was a great place to tie up our boat. It is the first rental we were able to leave our boat out overnight without it getting banged around by waves. The kids loved trying out the kayaks and some of the other water toys they had available. It was a great place to play in the water. The playset was also a hit. The house was huge. There were plenty of beds and sleeping options. It had a great up north cabin feel. There were tons of games in the basement. Another hit with the kids. When we booked the house there was a limit of 8 people. I'm not sure if this was due to COVID-19, but the listing was not clear on the exact number of bedrooms and beds. It actually had 6 bedrooms and slept 21. I noticed many reviews talked about multiple families staying. The cabin would be ideal for that. It was almost too big for our family of 5. We have young kids who didn't want to be on a separate floor from us, so we all stayed on the main floor. There were 3 bedrooms and 8 beds so there was plenty of space, but only one bathroom on the main floor. That wasn't convenient. The only bath was upstairs in the master bedroom. Something to keep in mind if you need to bathe young children. The house was likely top of the line when it was built, but there were issues. The screen door to the deck was useable, but broken (and appeared to have been that way for a while.) The kitchen was dated. One of the oven doors did not close all the way and didn't seem safe to use. The stove was confusing to use and took forever to heat anything up. The washing machine was broken. Someone came out and worked on it, but it still only worked on one setting, so we could only wash towels in it. The kitchen was huge, but somehow had only one pot to cook with. And many of the consumables I would expect to be provided were not. There were no tissues. Only one travel size dish soap was provided so we needed to go to the store to buy more. Only 4 dishwashing tablets were provided which we made do with, but were unable to run the dishwasher the day we left. And we had just enough toilet paper, but had to go to the other bathrooms and take the extra rolls from there to get to the end of the week. Overall it really was a nice house. But the little things added up. I would consider staying again if we rented with extended family.
2 sur 5
par un voyageur

Very Poor check in and customer service

Publié le 30 août 2020 sur HomeAway
We have been going to the north woods for over 30 years and therefore have stayed at a variety of places over the years. This was the first time that we had ever had such a negative experience during a trip. We arrived to the home at 4:05pm (checkin at 4pm) to find vehicles parked in the driveway. No one came out and we had received no phone call to tell us anything different than the 4 pm checkin. After calling vacasa they confirmed our correct Reservation time and recommended we knock on the door. After knocking, a female housekeeper answered the door. She did not apologize or explain the situation as to why the house was not ready. I had to say we are here to checkin. She told us that the house wasn’t clean and when asked she said she couldn’t give us a time for when they would be done. “She said hopefully in an hour, but I cant really say.” She was very rude overall. She stated we could use the outside while they finish. However this was extremely unhelpful considering we had just traveled almost 4 hours with small children who needed to use the restroom. We decided to leave and went to Three Lakes. We came back at 5:30pm and they were gone at this point. We came to find out that this situation was potentially due to the last group leaving late. I can understand that they do not have control of previous guests behavior, however recognizing the problem, calling to tell us ahead of time, and reconciling for our lost time and inconvenience would have gone a long way. None of which was done. No one, not a property manager or vacasa, attempted to contact us at any time during our stay. Unfortunately this negative experience outweighs the positives and we would not return. We have always had wonderful service at all other homes, even if there was a problem with anything, and therefore know we can find something much better. As others have stated the house itself is very nice and spacious. The outdoor space was quiet and was comfortable to enjoy lake views.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Hello Kimberly, Thank you for taking the time to leave a review. We are disappointed to hear that this is how your vacation started. This is not the high guest satisfaction and cleanliness that we hold ourselves to. We have provided our local manager with your valuable feedback to have them address this. We hope that the partial refund of your reservation has helped make up for the frustration you have experienced and allows you to look back on this time with your family fondly. We apologize for the inconvenience and frustrations and hope we have the chance to impress you in the future.
5 sur 5
par un voyageur

Otter Cove Review

Publié le 4 juill. 2020 sur HomeAway
We like the home and property a lot.
5 sur 5
par un voyageur

Beautiful and secluded north woods lodge

Publié le 28 févr. 2020 sur HomeAway
The beautiful tree-lined road leading to Otter Cove lets you know you are going somewhere special. The lodge is majestic yet warm and inviting, spacious yet cozy. Beautiful fieldstone fireplace, gourmet open kitchen for group meal prep, huge dining table, wonderful sleeping accommodations, and cute kid-friendly touches. Beautiful and serene views of the lake. Would love to go back and experience in the summer as well.