Note fondée sur 713 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 juin 2014 sur Hotels
par un voyageur
Publié le 19 août 2012 sur Hotels
par un voyageur
Publié le 23 août 2024 sur Expedia
Staff was really nice, but you definitely get what you pay for
Commentaires de Gestion de l’hôtel
26 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Steele, thank you for your feedback. We're pleased to hear you found our staff nice. We strive to offer value for money, and your insights help us continue to improve. We hope to have the opportunity to enhance your experience on your next visit.Best Regards, Customer Care Team
par un voyageur
Publié le 19 août 2024 sur Expedia
The staff is very rude not kid friendly also very racist
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Paris, we're truly sorry to hear about your experience with our staff. This is not the level of service we strive to provide. We take such concerns very seriously and will investigate this matter thoroughly. Please contact us directly so we can address this issue and ensure that it is resolved. Your feedback is important to us, and we appreciate you bringing this to our attention.Best Regards, Customer Care Team
par un voyageur
Publié le 17 août 2024 sur Expedia
Pets allowed
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Gabriela, thank you for your positive feedback! We're delighted that you appreciated our pet-friendly policy, which aims to ensure that all members of the family, including furry friends, feel welcome. We're continually working to enhance our guest experience, so if there are any specific aspects you'd like us to improve or additional amenities you need for your pets, please let us know. We look forward to hosting you and your pets again soon, ensuring a comfortable and enjoyable stay for everyone.Best Regards, Customer Care Team
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Toshihito, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards, Customer Care Team
par un voyageur
Nice Hotel but Deposit is Sketchy
Publié le 5 août 2024 sur HotelsThe place was clean and air conditioning worked well. They do charge a $100 deposit on top of your booking. They didn't refund the full deposit so I have to call to find out why.
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Lorie, thank you for your feedback. We’re pleased to hear that you found the place clean and the air conditioning effective. However, we apologize for the inconvenience regarding the deposit and any confusion about the refund. Please contact us directly so we can resolve this issue promptly. We appreciate your patience and look forward to addressing this matter for you. Best Regards, Customer Care Team
par un voyageur
Publié le 5 août 2024 sur Expedia
Web page not up to date. Pool closed.
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Rhonda, we apologize for the inconvenience caused by the outdated information on our website and the pool being closed during your stay. We’re addressing these issues to ensure our web page accurately reflects our current amenities and to improve communication. Thank you for bringing this to our attention, and we hope to have the chance to provide you with a more seamless experience in the future.Best Regards, Customer Care Team
par un voyageur
Weekend stay in Tulsa Oklahoma
Publié le 4 août 2024 sur HotelsThis was an excellent stay. The breakfast was good. Sausage, eggs, pancakes, toast, orange juice, coffee and other things. Front ladies were very nice. Beds were on the small side. For 2 normal sized people they're good, but if you're hefty its a one person bed..lol.. the hot tube was great, but we thought the pool was a bit small. We would definitely stay here again.
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Victoria, thank you for your fantastic feedback! We're delighted to hear you enjoyed the breakfast and found the front desk staff to be very nice. We appreciate your comments about the beds and pool size, and we're glad the hot tub met your expectations. We look forward to welcoming you back for another excellent stay!Best Regards, Customer Care Team
par un voyageur
Publié le 4 août 2024 sur Expedia
First room had terrible smell, did get moved to another. Then found out the pool and hot tub didn’t work. The area was questionable at best, lots of questionable person roaming around outside.
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kim, we apologize for the issues you encountered during your stay. It's disappointing to hear about the unpleasant smell in your first room and the non-functional pool and hot tub. We are also concerned about your safety and the surrounding area. Your feedback regarding cleanliness, amenities, and property conditions is invaluable, and we will address these issues with our team to ensure improvements. We hope to have the opportunity to provide a better experience in the future.Best Regards, Customer Care Team
