Note fondée sur 449 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Wotif
Ok but not as clean as it probably should be, mouldy tiles in the shower, and the floor was sticky.
Commentaires de Gestion de l’hôtel
26 août 2024 par Manager Sunny, Gestion de l’hôtel
Hi Andrew,Thank you for your valuable feedback, we will keep improve our housekeeping procedure. We hope to see you again and give us more advice.Regards,
par un voyageur
Publié le 8 août 2024 sur Wotif
Our room was very out dated and filthy & smelt stale
Black dirty mop width mark ( tideline) around bottom of walls where a dirty mop had continuously used ,grime around sink area and walls ,dirty floor ( had to throw our slippers away due to filth on the soles that we did not want to contaminate our home ,
On pulling out the sofa to retrieve a pen ,behind and under was disgusting and was obvious to us ( 35 yrs of private home ; motel & hospital cleaning experience) it had not been moved out to clean for an extreme amount of time ,there were dead cockroaches : ,shells of dead cockroaches ,old toothbrushes , cigarette butt and partially used burnt cigarette paper and more as well as an easy 2 inch build up of dust n dirt ;under sofa bed cushions, crumbs ;something that resembled rotted banana and wet sticky looking substance
We should be refunded for the unpleasantness we experienced
Commentaires de Gestion de l’hôtel
8 août 2024 par Manager Sunny, Gestion de l’hôtel
Hi Paul, We are sorry that you have a bad experience and cannot provide you with high standards of cleanliness, but it's unfair if you are going to use such exaggerated statements. It's our fault for not noticing the cleaning dead spots, but we do our best to clean the areas that are normally used by guests. If you think the area you are using is unacceptable, you can tell us immediately and we are happy to help you solve it or refund you, especially since you asked for an early check-in at 9am , we are sure you have plenty of time to inform us of your dissatisfaction. However, if you want a refund, please call us and tell us your bank account, we are happy to refund you.Thank you for your valuable feedback, we will keep improve our clean procedure and quality, have a good day.
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par Manager Sunny, Gestion de l’hôtel
Thank you Richard for your review. It was lovely to have you stay and hope to see you again.
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Great
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Manager Sunny, Gestion de l’hôtel
Hi Maree,Thank you for your review and feedback. It was great to have you stay with us and we look forward to seeing you again.
par un voyageur
Publié le 25 juill. 2024 sur Wotif
staff were very obliging to my requests for more days.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Reception, Gestion de l’hôtel
Thank you Pauline for your review and feedback. It was great to have you stay with us and hope to see you again.
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Manager Sunny, Gestion de l’hôtel
Hi Shane,We are happy to hear you enjoying stay here, hope to see you soon.
par un voyageur
Publié le 18 juill. 2024 sur Wotif
Didn’t like it next door up all night couldn’t sleep at all had to move rooms
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Manager Sunny, Gestion de l’hôtel
Hi Byron,We are sorry to hear that. Thank you for your feedback.
par un voyageur
Publié le 15 juill. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
5 août 2024 par Manager Sunny, Gestion de l’hôtel
Thank you Clare for your review. It was great to have you stay with us and look forward to seeing you again.
par un voyageur
Great stay
Publié le 15 juill. 2024 sur HotelsGreat short stay in a very good location.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Reception, Gestion de l’hôtel
Thank you Stephen for your review and feedback. It was a pleasure to have you stay with us and we hope to see you again.
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Staff very helpful
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Manager Sunny, Gestion de l’hôtel
Hi James, We are glad you are enjoying your stay, and thank you for your valuable feedback.We are looking forward seeing you again.
