8/10 Good
Ryan
7 Mar 2024
Liked: Cleanliness
Great place, minor inconvenience with room change
Checked in for a two night stay on 19Feb. We chose Luna Liquida specifically for the "Estrella" room which includes a plunge pool, but at check in they told us that the Estrella room which we had explicitly booked (at a high rate) was not available and moved us to the Diablita room (without a plunge pool). Management offered a 50% discount on the original price, which is slightly less than it would have cost to stay in the room they moved us to for two days. Ultimately it was not worth trying to find another room for two nights. At time of this writing two weeks later I am still waiting for Olaf/jefe to honor this, as I'm told I need to write this review before they will provide the partial refund.
Nonetheless it is a beautiful hotel with great views, comfy AC, a lovely rooftop pool, friendly staff, and a nice included breakfast of fruit and toast. We enjoyed our stay overall despite the inconvenience. As others have mentioned it is up a hill, but we loved the "centro" neighborhood and appreciated being off the main strip. We would stay again, but probably wouldn't bother to book in advance and would instead inquire about availability on arrival.
Ryan
Stayed 2 nights in Feb 2024