4/10 Poor
JULIE, Lakewood
Travelled with family
7 Oct 2024
Liked: Cleanliness, staff & service, property conditions & facilities
I made a reservation for a handicapped accessible suite for my mom and I. This is the first time we have travelled since she became wheelchair bound. I reserved the suite with 2 beds way in advance because we needed some extra room, knowing we would probably be eating in the room to limit our getting in and out of the car so many times. The suite looked very nice and roomy. When we arrived, they had given our suite away, saying that happens when you book through a 3rd party site. (like Travelocity) I felt like Jerry Seinfeld in one of his episodes when he reserved a car. "But I made a reservation!" They ended up giving us a handicapped room, but it only had one bed. I ended up paying over 200 bucks to sleep on the floor as it was just a full bed, not even a queen. Had I been by myself I wouldn't have cared if they gave me a different room than the one I reserved But since my mom is in a wheelchair she has special needs. This is the first time this has happened to me, and I am really disappointed that we didn't get what I reserved. I specifically chose this hotel to get the special handicapped suite.
Also, I had to sign several times that I would not be smoking in the room (which I don't smoke) but yet marijuana smoke was wafting through the hallways every time I exited the room.
The floor was pretty dirty too. I walked around with bare feet and my feet turned black.
JULIE
Stayed 2 nights in Oct 2024