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Helnan Phønix Hotel

4.0 star property
4-star hotel near Aalborg Historical Museum

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Helnan Phønix Hotel

Daily buffet breakfast (DKK 150 per person)
Front of property
Hypo-allergenic bedding, desk, free WiFi, bed sheets
Bar (on property)
Junior Room, 1 King Bed

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym
  • Room service
    Room service
  • Pet-friendly
    Pet-friendly
  • Parking available
    Parking available

Explore the area

Map
Vesterbro 77, Aalborg, DK-9000
  • Budolfi Cathedral
    3 min walk
  • Gammeltorv
    4 min walk
  • Jomfru Ane Gade
    4 min walk
  • Aalborg (AAL)
    13 min drive

Room options

View all photos for Double Room, 1 King Bed

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 1 King Bed

  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Quadruple Room

  • 19 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 King Bed

Junior Room, 1 King Bed

Junior Room, 1 King Bed

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Single Beds

Double Room, 2 Single Beds

Double Room, 2 Single Beds

  • 19 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Triple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Triple Room

  • 19 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

Front of property
Milling Hotel Gestus
Breakfast included
Pet-friendly
Free WiFi
Parking available
4.4 out of 5, Excellent, (1002)
The price is CA $127
per night
CA $159 total
includes taxes & fees
6 Dec - 7 Dec
Milling Hotel Gestus

About the area

Aalborg

Aalborg Centrum stay.A stay at this Aalborg Centrum hotel places you steps from Aalborg Historical Museum and within a 5-minute walk of Budolfi Cathedral. Jomfru Ane Gade and Jens Bangs Stenhus are also within half a mile (1 km).

What's nearby

  • Jomfru Ane Gade - 4 min walk - 0.4 km
  • Aalborg Congress and Culture Center - 7 min walk - 0.7 km
  • Aalborg Harbour - 8 min walk - 0.7 km
  • House of Music - 14 min walk - 1.2 km
  • Aalborg Zoo - 3 min drive - 2.1 km

Getting around

  • Aalborg Station - 9 min walk
  • Aalborg (AAL) - 13 min drive

Restaurants

  • ‪Burger Boom - ‬2 min walk
  • ‪Nam - ‬2 min walk
  • ‪Fisk Og Skaldyr - ‬2 min walk
  • ‪SushiMania - ‬4 min walk
  • ‪Cafe Friends - ‬2 min walk

About this property

Helnan Phønix Hotel

4-star hotel near Aalborg Historical Museum
As a guest of Helnan Phønix Hotel, you'll find a fitness center, a terrace, and multilingual staff. Public spaces have free WiFi. The business-friendly Helnan Phønix Hotel also features tour/ticket assistance, coffee/tea in a common area, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Aalborg hotel is smoke free.

  • 224 guestrooms or units
  • 5 levels
  • 3 buildings
  • Meeting rooms
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
Helnan Phønix Hotel offers 224 accommodations with hair dryers. Televisions come with cable channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

Danish, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (DKK 150 per day)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: DKK 150 for adults and DKK 150 for children
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center

Accessibility

  • Elevator

Room amenities

Entertainment

  • Cable channels
  • TV

Bedroom

  • Bed sheets
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: DKK 200 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for DKK 100.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately DKK 150 for adults and DKK 150 for children
  • Uncovered self parking fee: DKK 150 per day
  • Pet fee: DKK 200 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: DKK 100.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 4 stars.

Property is also known as

Helnan Phoenix
Helnan Phoenix Aalborg
Helnan Phoenix Hotel
Helnan Phoenix Hotel Aalborg
Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg

Helnan Phønix Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 718 out of 1623 reviews" "
Rating 8 - Good. 654 out of 1623 reviews" "
Rating 6 - Okay. 173 out of 1623 reviews" "
Rating 4 - Poor. 48 out of 1623 reviews" "
Rating 2 - Terrible. 30 out of 1623 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Jesper

Business traveller
Liked: Cleanliness, staff & service, room comfort
The seagulls are really annoying makin noise early and late
Stayed 1 night in Aug 2024

10/10 Excellent

Leif

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Elise Bender

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Christian

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
4 stars is definately 1 too much here.
Quite old-fasion and not well cleaned - very dusty in corners etc. Breakfast was a chaos with no tables available - and very crouded buffet! When I finally found a table, placed my plate and went for a cup of coffee (took aprox 10 min!), it was removed when I came back, and once again did not had any place to sit. Staff were very friendly though.
Stayed 1 night in Aug 2024

8/10 Good

erick

Liked: Staff & service, room comfort
changed room due to black mold
black mold in bathroom. we changes room to a cleaner room. good beds. small TV
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old building Shabby hall ways, elevator Shabby rooms The only good thing there was the receptionist- she was very helpful
Stayed 1 night in Aug 2024

10/10 Excellent

eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Soren

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
It was average, but also very short stay.
Stayed 1 night in Aug 2024

4/10 Poor

Marie

Stayed 1 night in Aug 2024

8/10 Good

Leif

Stayed 1 night in Aug 2024

10/10 Excellent

Rikke

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Fantastisk personale
Hotelpersonalet var SÅ fantastiske. Min datter havde glædet sig SÅ meget til et værelse med badekar, men da vi kom op på værelserne var der ikke noget. Vi skulle dog hastigt videre, så fik ikke ageret her. Senere på aftenen, da vi kom retur kunne min datter slet ikke slappe af. Rengøringen på deres værelse var ikke helt i top, og hun kunne slet ikke abstrahere fra det og hun var så skuffet over det manglende badekar. Min mand gik ned og snakkede med receptionen, og vupti så tryllede de et værelse frem med badekar, selvom det oprindelige værelse var taget i brug. Så søde og hjælpsomme.
Stayed 2 nights in Aug 2024

8/10 Good

SAKINA

Stayed 2 nights in Aug 2024

6/10 Okay

Trine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not high standard
The shower was to high up and not ajustable. No place to put your toilet bag and things - in need of a table top or other to put clean close or other stuff both bathroom and room. To small for 3 people (the room was for 4 people) no aircondition - the headbord of the beds was filled with small feathers (from the pillows?!) and the rug was old and dirty.
Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Super location. Wish better bathroom cleaning.
Very central location - nice room - fine lobby - very nice staff. The bathroom was not cleaned the 2nd day! And la poubelle not emptied!
Stayed 2 nights in Aug 2024

8/10 Good

Kasper

Stayed 1 night in Aug 2024

10/10 Excellent

Tommy

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Lone

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Anne, Rockville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good value
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
No VIP, even it said in the booking
I'm a Silver member, where there should be free drinks at arrival, which the hotel didn't offer... absolutely no advantage being Silver member, or have the VIP service here?
Stayed 1 night in Aug 2024

10/10 Excellent

igor

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aalborg hotel
Excellent location in central Aalborg. Room and all facilities were in great condition except for the inoperable TV.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jørgen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024