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Hotel Aristos Acapulco

2.5 star property
Family-friendly stay near Papagayo Beach

Choose dates to view prices

Photo gallery for Hotel Aristos Acapulco

Lobby
Front of property
Standard Room, Sea View
Restaurant
View from property
Reviews
6.8

Popular amenities

  • Restaurant
    RestaurantRestaurant
  • Pool
    PoolPool
  • Air conditioning
    Air conditioningAir conditioning
  • Housekeeping
    HousekeepingHousekeeping
  • Parking available
    Parking availableParking available
  • Free WiFi
    Free WiFiFree WiFi

Explore the area

Map
Avenida Pozo del Rey 73, Acapulco, GRO, 39390
  • Popular LocationPlaya Caletilla19 min walk
  • Popular LocationLa Quebrada Cliffs4 min drive
  • Popular LocationSinfonia5 min drive
  • AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)47 min drive

Room options

View all photos for Standard Room, Street View

Standard Room, Street View

Standard Room, Street View

  • 29 sq m
  • Sleeps 2
  • 2 Double Sofa Beds OR 1 Queen Bed

View all photos for Standard Room, Sea View

Standard Room, Sea View

Standard Room, Sea View

  • 29 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Aerial view
Hotel Romano Palace Acapulco
Pool
Kids pool
Parking available
Housekeeping
3.3 out of 5, (1001)
The price is CA $64
per night
CA $76 total
includes taxes & fees
14 Jul - 15 Jul
Hotel Romano Palace Acapulco

About the area

Acapulco

Caleta stay.Within a 15-minute walk of this Caleta hotel, you'll find Club de Yates de Acapulco and Playas Caleta. Isla de La Roqueta and Capilla Submarina are also within 2 miles (3 km).

What's nearby

  • Playa Caletilla - 19 min walk
  • Zocalo - 4 min drive
  • La Quebrada Cliffs - 4 min drive
  • Sinfonia - 5 min drive
  • Parque Papagayo - 7 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 47 min drive

Restaurants

  • ‪Playa Caleta - ‬17 min walk
  • ‪El Pescador - ‬9 min walk
  • ‪Restaurante Maria Bonita y la Roqueta - ‬16 min walk
  • ‪La Cabaña - ‬14 min walk
  • ‪Ika Tako - ‬11 min walk

About this property

Hotel Aristos Acapulco

Family-friendly stay near Papagayo Beach
There's a restaurant on site. WiFi is free in public spaces. Hotel Aristos Acapulco offers its guests 2 outdoor swimming pools and a children's pool. A terrace, gift shops/newsstands, and a garden are also featured at the family-friendly Hotel Aristos Acapulco. Parking is available for a fee.

This Acapulco hotel is smoke free.

  • 120 guestrooms or units
  • 11 levels
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Bellhop
  • No smoking on site
  • 1 conference room
  • Dining venue
Hotel Aristos Acapulco offers 120 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Televisions come with satellite channels. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Playground
  • Sofa bed

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50.00 per night)

Food and drink

  • 1 restaurant

Things to do

  • 2 outdoor pools
  • Children's pool
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Satellite channels
  • TV

Bedroom

  • Air conditioning
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Free bottled water

More

  • Iron/ironing board (on request)
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 50.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Cashless payment methods are available for all transactions.

Property is also known as

Aristos Complex More
Aristos Complex More Acapulco
Aristos Resort Complex & More
Aristos Resort Complex & More Acapulco
Resort Complex
Aristos Resort Complex More Acapulco
Aristos Resort Complex More
Aristos Acapulco
Majestic Del Aristos Acapulco
Hotel Aristos Acapulco Hotel
Hotel Aristos Acapulco Acapulco
Hotel Aristos Acapulco Hotel Acapulco

Hotel Aristos Acapulco Reviews

Reviews

6.8
Rating 10 - Excellent. 34 out of 172 reviews" "
Rating 8 - Good. 57 out of 172 reviews" "
Rating 6 - Okay. 39 out of 172 reviews" "
Rating 4 - Poor. 21 out of 172 reviews" "
Rating 2 - Terrible. 21 out of 172 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
No wifi in the rooms only in the large lobby! It is a large hotel and the restaurant is not good! The food is for Mexicans only. Large families by the bus load with their screaming kids come on weekends. Taxi needed to go to downtown Acapulco.
Stayed 4 nights in Jan 2020

4/10 Poor

Xavier

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel needs love and care
On the First room we found roaches, the hotel personnel was ashamed and decided to change us to another room “with a bay view” but the A/C didn’t work. We asked for help from the technician and there were “no more rooms available” and no technician. The hotel needs some love and extra care.
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Old Acapulco Bay view
Clean and simple. With a nice view of the bay, located at old Acapulco, with no acces to the beach. Near La Marina and Scuba Centers. Clean and simple, breakfast buffet (cheap) don’t expect a lot.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing that property is very old location is very dark at night and very duty Good staff
Stayed 2 nights in Dec 2018

6/10 Okay

Sandra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Needs improvement!
The hotel needs a lot of work. My room had missing lightbulbs, the headshower was broken. I asked for another towel, but I never got it. The AC was noisy. I wouldn't recommend.
Stayed 3 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Quiet
Internet only on lobby. Located away from main tourist area with nice view

8/10 Good

Lloyd, Mundo

Desayuno para 4
If they just add breakfast this place wound be 4 stars, all the way

2/10 Terrible

susana, sso

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Terrible and no internet in the rooms
No phones no internet no cribs no microwave no fridge

2/10 Terrible

Phil, Michigan, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
I booked this hotel thinking that it looked nice and was priced very cheap. When I arrived in Acapulco, I realized that the location wasn't very good. I tried numerous times to call the hotel and cancel the reservation, knowing that I would be charged a cancellation fee of one night. I was never able to reach the hotel and therefore they considered my reservation a no-show and charged me the full amount (3 nights). I fought with hotels.com afterwards to contact the hotel for me. I was told repeatedly by customer service that they were also not able to reach the hotel, confirming my point. I am unsure if they were able to be reached in the end or not, but I was not refunded any of the cost by the hotel. Please do not support this business!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It only has good views (if you have them)
The hotel is really old. The room is not confortable at all. It really needs a deep refurbishment. It has nice views if you book a room to the bay. It has nothing around and it's on a hill, so if you go by foot get ready to get tired.

4/10 Poor

Ron, Acapulco

Disliked: Staff & service, property conditions & facilities, room comfort
not as advertised
vertical blinds instead of curtains 6am you wake up thinking its noon, no bar/lounge no restaurant as advertised, says internet in rooms but it only in the hotel lobby, only thing good about this hotel is the views, only one restaurant that you can walk to and they only sell tacos, hard to get taxi when needed

4/10 Poor

Aaron, Edmonton

Try to stay somewhere else if possible.
They showed us to our room and it had not been cleaned and the mattresses were bare. I asked them to clean our room and they said it would take an hour, we told them this was unacceptable as we were on the bus all night,were tired and needed a room now, they reluctantly showed us to another room. Although this was was cleaned many things were broken, everything was outdated, and the bedding looked like it came from a birds nest or something. The going rate for this room is $140 USD per night the only reason we tolerated it at all was because we got a good rate from hotels.com. Even with the great price,if we had to stay more than one night I don't think we would have. I agree with some of the other. Moments when they say that their surprised that this site would even advertise this place on here. It's hard to find a room in aculpoco but avoid this one if you can.

2/10 Terrible

manuel, edmonton-alberta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hever show up.
I have no comments about it. I was never there. I couldn't travel because of Acapulco's situation. It is really sad that you are asking for a review when you even knew I was never there. It says lots about the way you follow customers showing up. The only thing I can say is that it will be good hearing anything about why customers like me never were there. You people knew that ACAPULCO wasn't ready to attend tourist at this time because of its infrastructure situation after the storms that badly hit the city. You even knew that there were so many healthy issues preventing people to go there, not saying anything about your own people that don't even have water supplies for their dayly use. Anyway, I have no comments about the service at this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

CURTIS, KINGSVILLE, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel should not be advertised on expedia!!!!
I checked-in and realized there was no way I was staying one night at this hotel. First off, it was advertised as a full service hotel with restaurant and bar. Not true!!! Second, the elevator didn't work properly. Third, mold in the shower and room was very small with no place to hang things and settle in. Bottom line this is no vacation hotel. I'm asking for my money back and will go to court to fight this if I have to.

10/10 Excellent

alvaro benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Efrén

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar está tranquilo y la atención al 💯. Las habitaciones están agradables y la habitación con cama king, tiene dos más pequeñas. Muy buena limpieza y atención de los Vigilantes.
Stayed 4 nights in Aug 2023

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo para descansar
Stayed 1 night in Aug 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

8/10 Good

Claudio

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Precio accesible
Stayed 3 nights in Apr 2023

10/10 Excellent

Rosalva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la vista, la alberca pequeña con arenilla cómo si fuera playa, el personal es amable y está limpio
Stayed 4 nights in Apr 2023

10/10 Excellent

Alfredo Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que nos gusto es el hotel en general, a pesar de no ser una construcción reciente, se nota el trabajo por mantener todas las instalaciones en buen estado y con un aspecto que agrada al huésped para hacerlo pasar una estancia sumamente agradable. El loby, el billar, el ajedrez, los jardines, parecieran que son detalles pero es lo que hace la diferencia para una estadía a gusto y sin duda querer regresar. Situado en una zona tranquila y modesta por ser parte del Acapulco tradicional. Sin duda lo mejor de todo es la vista desde la habitación. El desayuno buffet, modesto pero con buen sabor, sin duda vale la pena para iniciar el día. La atención de todo el personal excelente, serviciales y pendientes de lo que pueda uno necesitar en todo momento y buen trato desde la entrada hasta el personal de recepción y limpieza. Se nota que les agrada su trabajo.
Stayed 2 nights in Feb 2023

10/10 Excellent

Alvaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy bonito el hotel, la vista al mar, los espacios y muy amables todos, la zona de la piscina me encanto
Stayed 3 nights in Feb 2023