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Hotel Club del Sol Acapulco by NG Hoteles

3.0 star property
3-star hotel near Condesa Beach

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Photo gallery for Hotel Club del Sol Acapulco by NG Hoteles

3 outdoor pools, sun loungers
Reception
Reception hall
Reception hall
Lobby sitting area

Reviews

6.0 out of 10

Popular amenities

  • Parking available
  • Bar
  • Pool
  • All-inclusive
  • Room service
  • Pet-friendly

Explore the area

Map
Costera M. Aleman 1750, Magallanes, Acapulco, GRO, 39670
  • Condesa Beach
    ‪5 min walk‬
  • Diana Galleries Mall
    ‪5 min walk‬
  • Galerías Acapulco
    ‪6 min walk‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪32 min drive‬

Room options

View all photos for Superior Room, 2 Double Beds, Balcony

Superior Room, 2 Double Beds, Balcony | View from room

Superior Room, 2 Double Beds, Balcony

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Balcony

Standard Room, 2 Double Beds, Balcony

Standard Room, 2 Double Beds, Balcony

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Economy Room, 2 Double Beds

Economy Room, 2 Double Beds

Economy Room, 2 Double Beds

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Acapulco

Costera Acapulco stay.A stay at this Costera Acapulco hotel places you steps from Plaza Bahia and within a 5-minute walk of Condesa Beach. Diana Galleries Mall and Galerías Acapulco are also within half a mile (1 km).

What's nearby

  • Condesa Beach - 5 min walk
  • Galerías Acapulco - 6 min walk
  • Diana the Huntress - 8 min walk
  • Parque Papagayo - 12 min walk
  • Papagayo Beach - 14 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 32 min drive

Restaurants

  • ‪100% Natural - ‬1 min walk
  • ‪Barra Vieja 520 - ‬2 min walk
  • ‪Jacalito - ‬3 min walk
  • ‪KFC - ‬2 min walk
  • ‪Bar 26 - ‬1 min walk

About this property

Hotel Club del Sol Acapulco by NG Hoteles

3-star hotel near Condesa Beach
Some rates at Hotel Club del Sol Acapulco by NG Hoteles are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Club del Sol Acapulco by NG Hoteles offers its guests 3 outdoor swimming pools. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A terrace, a vending machine, and tour/ticket assistance are also featured at Hotel Club del Sol Acapulco by NG Hoteles. For a fee, parking is available.

This 3-star Acapulco hotel is smoke free.

  • 200 guestrooms or units
  • 2 dining venues
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
Hotel Club del Sol Acapulco by NG Hoteles offers 200 air-conditioned accommodations with safes and ceiling fans. Televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Uncovered self parking on site (MXN 100 per day; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:30 AM–11:30 AM: MXN 200 for adults and MXN 100 for children
  • 2 restaurants
  • 1 bar
  • Room service available

Things to do

  • 3 outdoor pools

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Portable fan

Bathroom

  • Private bathroom
  • Shower
  • Towels

More

  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 300
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 300

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 250 per pet, per night, plus a deposit of MXN 1000 per stay
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Pet grooming services are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 200 for adults and MXN 100 for children
  • Uncovered self parking fee: MXN 100 per day (in/out privileges)
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: MXN 300 (subject to availability)
  • Late check-out fee: MXN 300 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Club del Sol Acapulco
Hotel Club del Sol
Hotel Club del Sol Acapulco
Hotel Club Sol Acapulco
Hotel Club Sol
Club Sol Acapulco
Hotel Club del Sol
Del Sol Acapulco By Ng Hoteles
Hotel Club del Sol Acapulco by NG Hoteles Hotel
Hotel Club del Sol Acapulco by NG Hoteles Acapulco
Hotel Club del Sol Acapulco by NG Hoteles Hotel Acapulco

Hotel Club del Sol Acapulco by NG Hoteles Reviews

Reviews

6.0
Rating 10 - Excellent. 79 out of 470 reviews
Rating 8 - Good. 114 out of 470 reviews
Rating 6 - Okay. 90 out of 470 reviews
Rating 4 - Poor. 83 out of 470 reviews
Rating 2 - Terrible. 104 out of 470 reviews

6.0/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

yip

Stayed 2 nights in Dec 2023

4/10 Poor

Benito

Disliked: Cleanliness, property conditions & facilities
I have chosen this hotel for low price, but in reality Acapulco in general has been in restauration cause huracan Otis,
Stayed 3 nights in Jan 2024

2/10 Terrible

Ma de los Angeles

Travelled with family
Liked: Room comfort
Disliked: Staff & service
No era lo que esperaba
Mal servicio, mal encarados y con poca disponibilidad para resolver dudas. Deberían o cambiar a la gente de recepción o sugerirles que traten bien a los huéspedes.
Stayed 1 night in Jan 2024

6/10 Okay

Elva

Not crowded which was nice but the hotel could have been cleaner and cozier for the local currency.
Stayed 2 nights in Sep 2023

2/10 Terrible

Paulina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Estaba a punto de caerse en pedazos , las cortinas rotas , los azulejos quebrados, las peores camas , el agua del piso del baño se salía , la peor experiencia de mi vida no aguante y me fui aparte de eso el servicio del check in lo dio una persona que no procesa correctamente su cabeza , tuve que cruzar la calle y rentar otro hotel publicidad engañosa
Stayed 1 night in Aug 2023

2/10 Terrible

Anthony jerome

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty shower had a leak one day no light no power
Stayed 4 nights in Jul 2023

6/10 Okay

Irlanda

Liked: Cleanliness
they don’t have phone un the room. and shampoo etc i got all-inclusive i was expecting. more they have lot limitations
Stayed 1 night in May 2023

2/10 Terrible

michael

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t stay here. The pictures of the property are from when it was first built. It reminded me of Cuba. Paint peeling, black mold in the showers and swimming pools. The air conditioning didn’t not work in our room so they gave us another room and the AC didn’t work there either. No drinks or food allowed in the pool area, limited food at the one restaurant. Cigarette burns in the furniture. The air intake vents were covered in dust so you basically breath that in. It literally looks like a Third World country hotel. They only redeeming thing is that the staff was nice. Not very accommodating but nice.
Stayed 2 nights in May 2023

8/10 Good

Amazon

Liked: Cleanliness, staff & service, property conditions & facilities
No wi-fi in the room…. Just elevator was working… the staff was friendly
Stayed 1 night in Apr 2023

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged me 45 extra dollars for my kids, even though room was same rate on expedia for 4. When an expedia rep tried to contact property they refused to answer the phone and said they couldn't check emails. The room was hot and air barely worked. The pillow cases smelled like mildew. The pool looked really dirty, no iron, dirty towels

4/10 Poor

Ovidiu

Disliked: Cleanliness, staff & service, property conditions & facilities
bed sheet was full of stains, there were even pubic hair in the bed, mattress / pillow / and blankett smelled badly, bathroom and toilet were in a disgusting condition, receptionist asked for 100 pesos deposit for room-key TV remote, btw. the remote did not even work with the old TV. in the morning when I woke up, I killed a cockroach in my room. when I told the receptionist at checkout, she just smiled and did not really care about it. the only positive thing about my stay: they put my luggage in a safe space after my check-out and so I could enjoy the last day in Acapulco until my late-night bus. I know, this is smth. that should not be mentionable, but I was surprised that there was at least smth OK.
Stayed 1 night in Feb 2023

2/10 Terrible

Cristina

Disliked: Cleanliness, amenities, property conditions & facilities
No hot water, dirty towels, torn bed pillow sheets, bug in the room, elevators out of service,internet only in lobby, did not get the room i paid for...not enough pool lounge chairs. I checked out early and went to another hotel.
Stayed 3 nights in Feb 2023

2/10 Terrible

Dolores M, Memphis

Disliked: Staff & service, amenities, property conditions & facilities
Although several employees around, only one (1) working & checking in. Child threw up & no one cleaned, until I complained, then someone was sent. Meanwhile people were stepping on it, if they didn't look. When we, other guests & I, asked why only one was checking in, we were looked at and ignored
Stayed 2 nights in Jan 2023

2/10 Terrible

Luis

6/10 Okay

Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel i suggested to add Wi-Fi
Great location, nice pools please add Wi-Fi service
Stayed 2 nights in Jul 2022

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Read detailed review:
Stayed 4 days. No wifi. Parking is paid and located in the back which is sketchy but ok. Nights are loud with traffic and music. Pillows, towels, and sheets stink. They don't use fabric softener. Some bugs in the room. A ton of mosquitos in the elevators. Pools were super clean and I loved them all. Lots of trees for shade in the pool area so there's flowers leaves and some bugs in the pool but overall very clean water. 100 pesos for deposit for towels and remote control each. You get money back when you give them back. Service and housekeeping was good. Building is run down and needs remodel. Certain areas with mold but expected. Ask for extra toilet paper. Because a roll wont last more than a day. Location is great, less than 5 min walk to beach. Lots of stores and food places around. Would come back.
Pool
Stayed 3 nights in Jul 2022

4/10 Poor

ROBERTO

Disliked: Amenities, property conditions & facilities
I visited this hotel almost 25 years ago and it was in good conditions I mean the rooms and the accommodations. Now the same hotel is almost horrible, old and very neglected the street entrance is fill with wholes and I wouldn't exaggerate if a rate it 2 stars. I won't recommended at all.
Stayed 6 nights in May 2022

4/10 Poor

Jorge, Swannanoa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Muy pobre ese hotel instalaciones mal
Stayed 2 nights in Feb 2022

4/10 Poor

Matthew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby was nice but everything else was run down and dirty. We tried two different rooms, both had black mold all over in the bathrooms, one had a dirty toilet, stains on the bedding dresser falling apart....not a good experience. We didn't eat the food.(nor did anyone else)
Stayed 1 night in Jan 2022

10/10 Excellent

Janeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No wifi. Building too old. Service bad
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, old
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
My non smoking room looked and smelled like an ashtray roaches shower didn’t work no air conditioner only fan bed sheets extremely dirty like someone previously got muedered there staff had no compensation drinks where watered down cigg buds everywhere roof falling off in balcony of room no manager on duty at anytime the time of our stay horrible and gross experience
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
We got sick just after arriving in the hotel restaurant buffet as soon as we got upstairs to our room we had to vomit. We should have complained but we left the next day.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020