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Hotel Emporio Acapulco

3.5 star property
Family-friendly beachfront hotel with 3 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Emporio Acapulco

Children's play area - outdoor
Outdoor wedding area
Front of property
Private beach, beach cabanas
Outdoor banquet area

Reviews

8.0 out of 10

Very good

Popular amenities

  • Spa
  • Bar
  • Parking available

Explore the area

Map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670
  • Playa El Morro
    2 min walk
  • Diana the Huntress
    2 min walk
  • Burger King
    1 min walk
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    29 min drive

Room options

View all photos for Superior Queen with ocean view

In-room safe, desk, blackout drapes, iron/ironing board

Superior Queen with ocean view

  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Ocean View

View from room

Standard King Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club King Ocean View

View from room

Suite Privilege Club King Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club Doble Ocean View

In-room safe, desk, blackout drapes, iron/ironing board

Suite Privilege Club Doble Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Ocean View

View from room

Superior King Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Ocean View

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Ocean View

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Ocean View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Double Ocean View

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property

Ritz Acapulco Hotel All Inclusive

Pool
All-inclusive
Free WiFi
Restaurant
4.0 out of 5, Very good, (1000)
The price is CA $532
per night
CA $532 total
includes taxes & fees
7 Jan - 8 Jan
Ritz Acapulco Hotel All Inclusive

About the area

Acapulco

On the beach.With a stay at this Costera Acapulco hotel, you'll be steps from Diana the Huntress and Diana Galleries Mall. Playa El Morro and Condesa Beach are also within half a mile (1 km).

What's nearby

  • Diana the Huntress - 2 min walk
  • Condesa Beach - 2 min walk
  • Parque Papagayo - 16 min walk
  • Icacos Beach - 4 min drive
  • Papagayo Beach - 10 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 29 min drive

Restaurants

  • ‪Cafe Punta del Cielo - ‬1 min walk
  • ‪Texas Ribs - ‬1 min walk
  • ‪Fisher's Acapulco - ‬1 min walk
  • ‪London English Pub - ‬2 min walk
  • ‪Pizza Hut - ‬1 min walk

About this property

Hotel Emporio Acapulco

Family-friendly beachfront hotel with 3 outdoor pools
Simply walk outside to feel the sun on your face at the sand beach. At Hotel Emporio Acapulco you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. This beach hotel also offers a children's pool, a fitness center, and a garden. Parking is available for a fee.

This 3.5-star Acapulco hotel is smoke free.

  • 422 guestrooms or units
  • 11 levels
  • 2 buildings
  • 2 dining venues
  • Built in 1952
  • Deli
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Hotel Emporio Acapulco offers 422 accommodations with safes and coffee/tea makers. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Acapulco hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night), Wired Internet (surcharge)

Parking and transportation

  • Self parking on site (MXN 190 per night)
  • Valet parking on site (MXN 190 per night)
  • 24-hour drop-off airport shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–12:30 PM: MXN 340-355 for adults and MXN 165-180 for children
  • 2 restaurants
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness center
  • Full-service spa
  • Infinity pool
  • Playground
  • Shopping

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • 42-inch plasma TV
  • Cable channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 340 to 355 for adults, and MXN 165 to 180 for children
  • Fee for in-room wireless internet: MXN 250 per night (rates may vary)
  • Fee for wireless internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 190 per night
  • Valet parking fee: MXN 190 per night
  • Late check-out fee: MXN 833 (subject to availability)
  • Pool fee: MXN 500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

The optional pool fee listed is applied per person, per entrance for access to the Infinity pool area, and can be redeemed towards food and beverage.

We should mention

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Hotel Emporio Acapulco Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 567 out of 1201 reviews" "
Rating 8 - Good. 306 out of 1201 reviews" "
Rating 6 - Okay. 165 out of 1201 reviews" "
Rating 4 - Poor. 76 out of 1201 reviews" "
Rating 2 - Terrible. 87 out of 1201 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is amazing
Stayed 3 nights in Sep 2024

6/10 Okay

Erendira

Travelled with family and small children
A/C didn’t work other than that it was great.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
People that work in Hotel are incredible nice
Stayed 5 nights in Sep 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Great swimming pool areas, friendly staff at bar and restaurant, good food at the buffet and the cleaning ladies were friendly.
Stayed 3 nights in Aug 2024

6/10 Okay

Yadira

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall we had a great stay! Something’s to keep in mind: 1) Although most locations are open, all of Acapulco is still recovering from hurricane Otis, which means, a lot of construction around the area creating traffic jams throughout the day. 2) Emporio had multiple electrical outages that don’t last long but that means if you’re staying past the 1st floor, prepare to take the flight of stairs to your room and to get back down to the lobby. 3) Hotel room pictures online are pre hurricane Otis - the rooms will not be as clean and must utilities in the room are old: towels, iron, ironing board, old furniture, old appliances, old towels, to name a few. 4) Prepare to have something not working in your room - from AC possibly going in n out or completely broken to remote control needing batteries. 5) Every person checking in must wear a green bracelet and must keep it on throughout the whole stay. The highlight of this hotel is the LOCATION and SERVICE. Although there were multiple cons to the stay the staff is very attentive and will do their best to accommodate all requests. Everyone is kind and patient and greet you with a smile. There are multiple shops and restaurants as well as Sub Acá for all water activities (kayak, paddle boarding..). The hotel also has happy hour Fridays from 9pm-10pm and live music from 9pm-midnight. Hopefully this review was informative to help prepare you for your visit at emporio. Other: Parking $200 mex pesos each night
Stayed 3 nights in Aug 2024

8/10 Good

Angelita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great experience so attentive, fresh new towels everyday and cleaning was done everyday. Came back to hotel to clean room. Would most definitely book with El Emporio next time I go. 10/10 would recommend a stay here
Stayed 7 nights in Aug 2024

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice staff
Stayed 7 nights in Aug 2024

6/10 Okay

Angelita

Disliked: Cleanliness, staff & service, property conditions & facilities
Is too noisy
Stayed 7 nights in Aug 2024

2/10 Terrible

Robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The ac didn't work
Stayed 1 night in Aug 2024

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, beach, and friendly staff.
Stayed 14 nights in Jul 2024

2/10 Terrible

Manuel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Mucho ruido en el boulevard. Se la pasan gritando los del transporte público y se escucha hasta las habitaciones desde las 5 am todo el día
Stayed 3 nights in Aug 2024

10/10 Excellent

Jesse

Liked: Staff & service, property conditions & facilities
Very beautiful, very luxurious, very clean, verry attentive staff, pleasant experience. Booked a few days longer.
Stayed 1 night in Aug 2024

10/10 Excellent

Jose Luis Gumecindo Jimenez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise in the morning and maintain to the lights
Stayed 3 nights in Aug 2024

2/10 Terrible

Javier

Liked: Staff & service, property conditions & facilities
I didn’t like that people at the pool were acting like if they were in a low class club , singing and screaming without any respect for other guests, and the hotel administrators didn’t care or say anything to them , I don’t think am going back .
Stayed 1 night in Aug 2024

8/10 Good

Imelda

Liked: Cleanliness, staff & service
I like it
Stayed 1 night in Jul 2024

10/10 Excellent

Ericka, CHICAGO

Stayed 4 nights in Jul 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all cost
Beds smelled disgusting, like musty. The beds had ZERO support. As soon as my kids would lay ( 4 & 7) the mattress would sink. The AC was terrible! I called in to get it fixed, and I was told it would work. Never did. I would never stay here for the amount of money they charge. Avoid avoid avoid at all cost.
Stayed 1 night in Jul 2024

10/10 Excellent

Marcos

Liked: Cleanliness, amenities, property conditions & facilities
Fridge
Stayed 5 nights in Jul 2024

10/10 Excellent

Miguel

Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness
The A/C in the room didn't work. The first they sent the maintenance guy 4 times, and it didn't work, the next day no A/C at all. They said the A/C wasn't working at all. The view was amazing, the front desk, the restaurant, the pool area people, they were all friendly and fast service.
Stayed 2 nights in Jul 2024

4/10 Poor

marta

Travelled with family
Disliked: Property conditions & facilities
AC did not work. We got moved 2 times to different rooms and all AC did not work. At the balcony the reals were loose. Scary to lean on it.
Stayed 3 nights in May 2024

8/10 Good

miguel

Travelled with partner
Too crowded, elevator didn’t work,, valet parking needs more personnel, other than that, is a good hotel in an excelente location.
Stayed 1 night in Jul 2024

6/10 Okay

Gustavo, queretaro

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
better AC, and more dinning options
Stayed 3 nights in Jul 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024