2/10 – Terrible
Fongoh
Voyage en groupe
14 janv. 2025
Points forts : État et installations de l’hébergement
Points faibles : Commodités
The signature is a beautiful apartment with great amenities. But I will advice not to book through Accra luxury apartments by the signature ( they honestly give the signature apartments a bad rep) I have never took the time to leave a review like this before but the service here had me feeling so frustrated and displeased
My first night I was moved into a different hotel due to maintenance issue as I was informed
Without any option of cancellation with a full refund
And when it came time for them to move me to the signature, they had me waiting at the lobby for about 45min and when I was finally assisted by someone into a room of the signature the key wasn’t given to me, meaning I was locked out when I left the room
They made me wait a night and half day before I could get the key. When I complained, all they could say was they are sorry.
I tried to checkout a day early, they gave me the run around, and I still haven’t received a refund for the extra night I didn’t stay there.
They don’t care about their customer. And saying sorry or duly noted to every complain without making an effort to rectify it, can be very condescending.
Fongoh
Séjour de 6 nuits en janvier 2025