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Castello Village Resort

4.0 star property
Eco-certified Mediterranean hotel with spa

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Photo gallery for Castello Village Resort

In-room safe, desk, soundproofing, iron/ironing board
Exterior detail
Suite, 1 Bedroom, Sea View (Open Air Jetted Tub)
Buffet
Reception
Reviews
7.8

Good

Popular amenities

  • Bar
    BarBar
  • Room service
    Room serviceRoom service
  • Hot tub
    Hot tubHot tub
  • Spa
    SpaSpa
  • Breakfast included
    Breakfast includedBreakfast included
  • Laundry
    LaundryLaundry

Explore the area

Map
Papatheodorou, Sissi, Agios Nikolaos, Crete Island, 72400
  • Popular LocationSissi Mini Golf3 min walk
  • Popular LocationMalia Beach16 min drive
  • Popular LocationStalis Beach16 min drive
  • AirportHeraklion (HER-Nikos Kazantzakis)30 min drive

Room options

View all photos for Deluxe Room, Garden View (or Land View)

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room, Garden View (or Land View)

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room, Sea View

Deluxe Room, Sea View

Deluxe Room, Sea View

  • 19 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 Bedroom, Sea View

Suite, 1 Bedroom, Sea View

Suite, 1 Bedroom, Sea View

  • 32 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Garden View (or Land View)

In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 Bedroom, Garden View (or Land View)

  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Large Twin Sofa Beds OR 1 Double Bed and 2 Twin Sofa Beds

View all photos for Suite, 1 Bedroom, Sea View (Open Air Jetted Tub)

Suite, 1 Bedroom, Sea View (Open Air Jetted Tub)

Suite, 1 Bedroom, Sea View (Open Air Jetted Tub)

  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Deluxe Room, Sea View (Open Air Jetted Tub)

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room, Sea View (Open Air Jetted Tub)

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

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Village Heights Resort
Pool
Hot tub
All-inclusive
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4.7 out of 5, Exceptional, (328)
The price is CA $225
per night
CA $270 total
includes taxes & fees
10 Jul - 11 Jul
Village Heights Resort

About the area

Agios Nikolaos

Close to the beach.Your stay at this Agios Nikolaos hotel places you within a 10-minute walk of Sissi Mini Golf and Boufos. Palm Bay Beach and Avlaki are also within half a mile (1 km).

What's nearby

  • Sissi Mini Golf - 3 min walk
  • Palace of Malia - 7 min drive
  • Potamos Beach - 11 min drive
  • Malia Beach - 16 min drive
  • Stalis Beach - 16 min drive

Getting around

  • Nikos Kazantzakis Airport (HER) - 30 min drive

Restaurants

  • ‪Taverna Kalyva - ‬6 min drive
  • ‪Ο Μερακλής - ‬9 min drive
  • ‪Kalimera Kriti Restaurant - ‬17 min walk
  • ‪Mouries - ‬7 min drive
  • ‪Ormos Cafe - ‬5 min walk

About this property

Castello Village Resort

Eco-certified Mediterranean hotel with spa
Castello Village Resort offers its guests a full-service spa, a spa tub, and a sauna. Along with a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

A children's pool, a seasonal outdoor pool, and a terrace are also featured at the eco-certified Castello Village Resort. Free self parking is available.

Smoking is allowed in designated areas at this Mediterranean Agios Nikolaos hotel.

  • 147 guestrooms or units
  • 2 levels
  • 7 buildings
  • Meeting rooms
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Castello Village Resort offers 147 air-conditioned accommodations with safes and hair dryers. Satellite television is provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Greek

Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)
  • Free beach shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Fitness classes
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Spa tub
  • Steam room
  • Volleyball

Room amenities

Entertainment

  • Satellite channels
  • TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Food and drink

  • Mini-fridge

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 7.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.

Property Registration Number 1040K033A0086600

We should mention

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The outdoor pool opens for the season in April.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Castello Village Resort Agios Nikolaos
Castello Village Resort
Castello Village Agios Nikolaos
Castello ge Agios Nikolaos
Castello Village Resort Hotel
Castello Village Resort Adults Only
Castello Village Resort Agios Nikolaos
Castello Village Resort Hotel Agios Nikolaos

Castello Village Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 9 out of 34 reviews" "
Rating 8 - Good. 18 out of 34 reviews" "
Rating 6 - Okay. 3 out of 34 reviews" "
Rating 4 - Poor. 2 out of 34 reviews" "
Rating 2 - Terrible. 2 out of 34 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service
This hotel has the makings of a great place to holiday. It is close to the resort, just a five minute walk on the flat. The rooms are adequate, may be not 4* and quite dark, certainly not as they appear on the website. Breakfast is ok but is the same every day and after a week is a bit repetitive. Bathrooms great as not all in Greece are. Main letdown was the sunbeds which were very uncomfortable and need replacing to a 4* hotel standard. There isnt enough of them either, but there isn't enough room at the pools for all the sunbeds they need for 100 plus bedrooms.
Stayed 7 nights in Jun 2022

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stay somewhere else
So many of the amenities (room service, group exercises, laundry services, sauna, etc) listed on here were not available when we stayed in late September to early October. The excuse was either because of COVID or end of season. They should really mention that in their details! Then, we had to ask to move because it was so noisy next to our room: guests at the pool, entertainment there at night and the worst - loud noises in the morning. They happily moved us, but unfortunately the noises in the morning were still a problem. I didn’t know if it was tables being rearranged or what. The free WiFi was also terrible and we were working remotely - so don’t plan on that here without your on pocket WiFi. Lastly, we don’t recommend paying for dinner. The options every night were not good at all. The only pro was that the staff members were nice and there is a sea view from some rooms and common areas. It is not next to a good lounge beach though.
Stayed 9 nights in Sep 2021

4/10 Poor

Mervyn

Disliked: Staff & service, property conditions & facilities, room comfort
Very Disappointed - Do not believe the photos
The hotel advetises with some photos from the 5 star Castello Boutique hotel across the road, so do not believe the photos. The airconditioning poured water over our bed on the first night. The pillows are hard. The free welcome drink was not offered on the first night we had to ask the manager the next day. The free welcome gift advertised was not given until we asked for it. We had paper cups for drinks, hardly 4 star. Tea bags were not replenished. The water in the shower only gets warm. The jets in the hot tub only partially worked. If you have any issues the staff just shrug their shoulder and say what can I do? The rooms are bare and do not have any of the niceties shown in the photos. Food is bland, mass produced with little variety. The maid just let herself in to take some of our fruit without knocking. There are no where near enough sun beds. No health and safety information given, in fact virtually no information about anything given. The hotel is in a great location, however the staff seem to be poorly trained and customer service seems to be a chore to them. Sissi is a great place but please choose a different hotel.
Stayed 10 nights in Sep 2021

2/10 Terrible

Ion

Travelled with family
Disliked: Amenities, property conditions & facilities
First of all we paid extra fir a jacuzzi room, king bed , two double beds together. What we got was something smaller then a queen bed and tge room had a view to a brick wall, under construction. The room next door had a jacuzzi on the balcony as well but there's no privacy wall between the two balconies, you could easily step in their jacuzzi if you wanted to. Horrible experience, staff working at the reception were rude and couldn't care less of out complains, tokd us to call expedia if we want anything changed. Never again.
Stayed 7 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Sisi
Lovely hotel, close to the sea, short walk to the beach and a lovely harbour town sisi. Good selection of food for half board. All staff were extremely helpful also.
Stayed 7 nights in Aug 2019

10/10 Excellent

lisa

Wonderful
Lovely apartments large size and good shower. Breakfast was good. Wish we were staying longer.
Stayed 1 night in Aug 2018

10/10 Excellent

Kelly

Lovely
Beautiful place..shame we only stayed for one night...quick checkin and checkout friendly staff Close to nice eating places
Stayed 1 night in Aug 2018

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very welcoming staff especially in the restaurant. Fridge in the room which was very useful and supermarket opposite. Great beach about 20min walk away
Stayed 11 nights in Jul 2018

8/10 Good

KEVIN, Weston-super-Mare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to the centre of town
Excellent one bedroom room, spacious and very clean. Staff excellent and buffet breakfast was very good. Two pools the front one by the sea is not very big and as always you have to beat the German towels to get a bed even though they say it's not allowed. Very good stay apart from that. My only suggestion is that the bottom pool bar shuts at seven but they add should keep it open later so that you can have a drink and watch the beautiful sunsets.
Stayed 10 nights in Jul 2018

6/10 Okay

Serena

Stayed 3 nights in Aug 2023