2/10 Terrible
Tiffany
Travelled with family
31 Dec 2024
Disliked: Cleanliness, staff & service, room comfort
They have a great pool and that’s about it and I’m about to stop using hotels and
Every time I have a complain hotels will never take care of it because I’ve ordered I’ve booked through a third-party. This was a family trip. I’ve had a lot of death this week in my family and it’s just a bad week for me. I’m standing at the front desk in tears and the gentleman who barely spoke. Englis! The people above me were so loud they were keeping my six-year-old up that he couldn’t sleep. It’s like their kid just kept running through the room like he was practicing sprints!! The worker went up and sat outside the room to listen, but he couldn’t hear anything so he didn’t do anything well you couldn’t hear the child running with bricks on his feet and it went on till late into the night and started first thing this morning!!! Never asked me last night if he could move the rooms absolutely did nothing to help me. I was standing at the front desk in tears this morning. Told him I wanted to make a complaint.. his exact words, Word for Word, who you gonna make a complaint to you book through a third-! I said I don’t care choice hotels anybody!! I want my money refunded absolutely ruined my family little getaway to mourn my grandfather‘s death my mother‘s death, and two dogs all in one week!
Tiffany
Stayed 1 night in Dec 2024