4/10 Poor
Christian
Travelled with family
15 Sep 2024
Disliked: Staff & service
The hote l was good buffet was huge and food was ok.
Location wise way too far from everything
2 hours from Cancun airport and at least 1 hours of bussing to get to the excursion.
Staff was ok and just a big disappointment about their wedding office.
We are planning our wedding so we went to the wedding office in Bahía Tulum (you can go to their 4 hotels with one bracelet).
We entered the office and the lady behind the desk I don’t think was trained well for this job.
We told her that we are planning our wedding for 2026 and we have about 30/35 people invited.
At that point we were expecting the lady to show us some pictures about weddings done there or taken for a tour and show us the venue and give us some informations about how it works.
The lady just took our email and told us that some office from the states will contact us with prices and everything.
I could do that online too I feel so we just stand up and left really disappointed.
As expected our wedding won’t be there for sure but at this point I do not blame the lady that works there because I don’t see why having an office open when the only answer is to take an email!
I guess they don’t need much of business
Christian
Stayed 7 nights in Sep 2024