What can I say, I booked this hotel for the start of my very first Umrah, and instantly realised I had made a mistake and booked the same dates that I was staying in Mecca. I didn't want, or ask for, a refund or cancellation, I just wanted to changed the dates to ones I knew were available. I contacted Expedia, and also contacted the hotel via their website, and they blankly refused to respond to either of us. If i had not been able to borrow money to book a different hotel (I wasnt gonna stay here after this), I would not have been able to do my first Umrah trip. I hope Allah judges you accordingly for your greed.