2/10 Terrible
Irene W., Lyme Regis
6 Apr 2019
The owner was lovely and did not know that noisy builders were there all week.
It was most unfortunate that our visit to what looked like a beautiful apartment, and I am sure it is, turned out to be the wrong week! We reached a block of flats with TWO road drills on either side, scaffolding up on all sides, and all the blinds closed on every flat. We tried ringing the bell we had been told to ring, and then other bells, but no answer. We tried phoning but the road drill was so loud we could not hear anything at all down the phone!
It was absolutely impossible to stay and the friendly builders told us they would be there all week!
The owner Valeria who does not live in the town, was very kind and helpful. Although she phoned you at Homeaway and you refused to refund the money, she has promised to give us a large part of the money back from her own pocket. She was extremely nice and we felt sorry for her. But it was simply impossible to stay in the flat and in order to find a roof over our heads, we checked into the nearest hotel we found round the corner.
Do not blame the owner, she was very kind and listened to our problem and she did not know it would happen. If you have a place to download photographs , we can show you proof of what looked more like a bomb site!
I am a great fan of Homeaway and we use your services often. So this has not put us off, and please be kind to the owner Valeria, who did all she could. But I was rather surprised at the reaction of you people at Homeaway, who told Valeria that you would not be refunding the money. If you give me a link I can send you some photos to show you what the problem was.
So do NOT add this review to your reviews online. It is not typical. Valeria's flat looks lovely and without the builders, I am sure future visitors will have a good time.
Irene W.
Stayed 4 nights in Mar 2019