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Best Western Sovereign Hotel -

2.5 star property
Property near University at Albany in Albany

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Reception
Lobby
Lobby
Lobby
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Breakfast included
  • Laundry
  • Gym

Explore the area

Map
1228 WESTERN AVENUEALBANY, Albany - Ny, New York Area - Ny
  • University at Albany
    ‪7 min walk‬
  • Crossgates Mall
    ‪3 min drive‬
  • Colonie Center Mall
    ‪5 min drive‬
  • Albany, NY (ALB-Albany Intl.)
    ‪9 min drive‬

Room options

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About the area

Albany

In Albany .Within a 10-minute walk of the property, you'll find University at Albany and SEFCU Arena. Crossgates Mall and Albany NanoTech Complex are also within 2 miles (3 km).

What's nearby

  • University at Albany - 7 min walk - 0.7 km
  • Crossgates Mall - 3 min drive - 3.1 km
  • Colonie Center Mall - 5 min drive - 5.5 km
  • Albany Medical Center - 8 min drive - 5.8 km
  • MVP Arena - 9 min drive - 7.2 km

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany Intl. Airport (ALB) - 9 min drive

Restaurants

  • ‪Dave's Hot Chicken - ‬2 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Starbucks - ‬2 min walk
  • ‪City Line Bar and Grill - ‬4 min walk

About this property

Best Western Sovereign Hotel -

Property near University at Albany in Albany
Best Western Sovereign Hotel - offers its guests an indoor pool, a sauna, and a fitness center. Public spaces have free WiFi. A 24-hour business center and 10 meeting rooms are available. Free breakfast is served daily. A roundtrip airport shuttle is free during limited hours. Best Western Sovereign Hotel - also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this Albany property.

  • 192 guestrooms or units
  • 5 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
Best Western Sovereign Hotel - offers 192 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Albany property provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle during limited hours
  • Area shuttle (surcharge)
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per night
  • Rollaway bed fee: USD 15 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche.

We should mention

  • Children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

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Best Western Sovereign Hotel - Reviews

Reviews

6.8
Rating 10 - Excellent. 152 out of 1000 reviews
Rating 8 - Good. 368 out of 1000 reviews
Rating 6 - Okay. 273 out of 1000 reviews
Rating 4 - Poor. 138 out of 1000 reviews
Rating 2 - Terrible. 69 out of 1000 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel closed but nobody told us
Find out the hotel had closed the day we tried to check in. Had to scramble to find new accommodations. No one called or emailed to tell us hotel had closed. Ridiculous.
Stayed 1 night in Jun 2018

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately this hotel closed last month and I was not notified. I actually received a confirmation of my reservation a few days before my intended stay - when I arrived for my stay on Christmas night I learned that the hotel had closed.
Stayed 1 night in Dec 2017

8/10 Good

TJ, North Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Good location, continental breakfast included in price. Front desk receptionist was friendly. No complaints. Worth the money.
Stayed 1 night in Nov 2017

2/10 Terrible

Michelle, New York

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel I've stayed in
It was a terrible experience. As a Travel Agent who has stayed in hotels from 3 Stars to 5 Stars I've never had a stay as unviting as this hotel. I was part of a group so we booked about 5-6 rooms. To start, the card the get into our rooms didn't work, the maintence guy had to escort us to our rooms and let us in manually, the entire just had a gloomy setting, there were no wash clothes in the rooms, we were told there were no clean ones so we had to call the second day to get some. Venting machines weren't working, hotel shuttle wasn't working so we had to keep calling ubers. BreKfast was just done wrapped sandwiches which I passed on. We were told there was an issue with the kitchen. Lobby and breakfast area was cold...no heat
Stayed 1 night in Nov 2017

6/10 Okay

Yuriy

Liked: Cleanliness, staff & service
My stay was ok, though I was constantly harassed by little flies in my room. I killed about 15 of them for my 3 day stay. I do not know where they were coming from. Otherwise this hotel is ok, pretty quiet and close to interstate highway.
Stayed 3 nights in Nov 2017

2/10 Terrible

SP, New York

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here
When I arrived at the first room that I was given I was surprised to find the door ajar. When I went in the lights were on, the bed was rumpled and the toilet was running as if someone had just flushed and exited the room. I went back to the front desk and alerted them and was assigned a new room. In the new room, the fitted sheet did not seem to fit and was raised up on one side. Strings were hanging out of the mattress and the fabric covering on the side of the mattress appeared loose. As I pulled on it I discovered that it was not sewn down or secured to the mattress at all and that the springs of the mattress were visible and protruding. When I went to shower in the morning I found that the shampoo bottle was only half full, as if I had been given the left overs from another patron.
Stayed 1 night in Nov 2017

4/10 Poor

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find another hotel
Not well maintained, not clean. Carpet was torn, rooms extremely small, no exhaust fan in bathroom. On site bar/restaurant closed, yet still shows on website. Just not a nice hotel.
Stayed 1 night in Nov 2017

4/10 Poor

karen

Liked: Cleanliness
Disliked: Staff & service
Was expecting better for BW.
Was expecting better.... I booked this BW primarily for the indoor pool and location. Indoor pool was out of service. Had no view from the window in my room. Window blocked most the way up and had little natural light. Did not get our wake up call the next day. Requested a quiet room away from noise and traffic....got a room with loud humming in the morning. Not sure what that was. Did not feel like a BW brand to me. Disappointed. Would go with a cheaper hotel next time.
Stayed 1 night in Nov 2017

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

Becc, NY

Liked: Cleanliness, staff & service, room comfort
Nice place to stay
Very friendly staff and accommodating. Room was clean, and comfortable.
Stayed 2 nights in Nov 2017

4/10 Poor

Aaron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel wasn't really clean. Hallways were very dirty and old.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean, service is nice, I only put 4 because they didn't open a bar for Saturday night.
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
I reserved a room with 2 queen beds for 2 adult 2 children and my room was changed to a 1 queen bed with a cot. The CSR was nice to put us in a king bed but it was still not what I reserved!
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't let the pictures fool you.
Advertised pool but when we arrived pool was closed for the two days we were there. Pictures show clean and nice looking hotel. The hotel is dingy. Went to take showers and there werent any wash cloths. They brought us the floor mat cloths and said "we are really f-ing up" Didn't stay the 2nd day.
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property has been sold and is closing. Upkeep looked it.
Stayed 1 night in Nov 2017

8/10 Good

E D

Liked: Cleanliness, staff & service, room comfort
Good
Good service, good breakfast!
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Decent
Not bad needs to be upgraded stuff showing its age , overall good hotel for the price
Stayed 1 night in Nov 2017

10/10 Excellent

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a little upgrade.
Needs a little upgrade, beds and pillows, but all in all a good stay. Breakfast was good.
Stayed 1 night in Nov 2017

6/10 Okay

Darlene, Wall Township, NJ

Disliked: Cleanliness, room comfort
Location is close to the campus at UAlbany
The front desk did discount my room. My mattress had a valley in the middle which made sleeping difficult. Makeup was on the bed sheets & the bathroom sink was loose.
Stayed 1 night in Nov 2017

6/10 Okay

Dave, New Hampshire

Liked: Cleanliness, staff & service
Close to Cityline Grill.
Went to see a morning shows live broadcast. Everything was fine. Nothing fancy, had a fridge and Microwave. For the price it was a great value. Staff were all very friendly and polite. The pool is older but clean. The shower had plenty of hot water.
Stayed 2 nights in Nov 2017

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service received et on Linda at front conter.
Stayed 1 night in Oct 2017

2/10 Terrible

richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel building was in a poor maintenance, bathroom was unclean when we got there found trash on the floor and towels were missing
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
frequently stay here, however on this particular visit the room did not feel clean.
Stayed 1 night in Oct 2017