Nice staff. Some improvements in the last year, but this particular room should not have been rented.
We had booked a "Deluxe king w. microwave and frig," but were told two days before it was not available on the lowest floor, so they switched us to a room with two queens and no microwave or frig.(needed for my disabled husband's meds). There is no elevator, so we had no choice. The worst part of the room was the shower/tub combo, whose control knob was cracked and so hard to turn on that I had to call the manager to get water. Once it was sort of adjusted, the water turned from freezing to boiling randomly every few seconds. The beds were ok, but the sheets, although washed, ere badly stained. The only "amenity" was a bar of soap.