6/10 Okay
Rachael
Travelled with family
30 Sep 2024
Disliked: Amenities
We specifically chose this hotel over others bc the pictures showed a nice pool and hot tub as well as a full breakfast with waffles and sausage. We intentionally looked to see if there was were waffles in the pictures and there were. But there was no waffle maker at breakfast. There was a pancake machine but it ran out of batter and the staff was unable to get more batter bc they couldn’t get the storage closet open. Only one of the two chafing dishes had food in it. The other had a sign that there would be more food tomorrow which was not helpful for my family the day we were visiting. Also, we asked for towels for the pool and were told we had to return the towels to the front desk after we were done or we’d be charged $25 per towel. So we couldn’t walk up to our room with our towel wrapped around us. The hot tub was one of the other main reason we picked this hotel, but it didn’t work. Just a small tub with Luke warm water. The jets didn’t work at all. The paint job around it was poor. The room was fine except we had to call for sheets for the couch bed and then we had to go get them ourselves instead of staff bringing them to us. We had booked this hotel for 4 people but there were only three towels. The staff was nice. It wasn’t an awful experience, just very disappointing compared to what we expected.
Rachael
Stayed 1 night in Sep 2024