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Grand Erbil Hotel

4.0 star property
Family-friendly 4-star hotel with 2 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Erbil Hotel

Indoor pool
Exterior
2 restaurants, breakfast served
Turkish bath
2 bars/lounges, poolside bar

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Spa
  • Room service
  • Air conditioning

Explore the area

Map
Sauranbaeva Str. 5, Almaty, 050-0011
  • MEGA Park
    10 min drive
  • Almaty Cathedral
    11 min drive
  • Almaty Zoo
    12 min drive
  • Almaty (ALA-Almaty Intl.)
    16 min drive

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Double Room, No Windows

Economy Double Room, No Windows

Economy Double Room, No Windows

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Shared Dormitory, Shared Bathroom

Basic Shared Dormitory, Shared Bathroom

Basic Shared Dormitory, Shared Bathroom

  • 35 sq m
  • Sleeps 1
  • 3 Twin Bunk Beds

View all photos for Luxury Double Room, Jetted Tub

Luxury Double Room, Jetted Tub

Luxury Double Room, Jetted Tub

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property - evening/night

Royal Park Hotel Almaty

Free airport shuttle
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (32)
The price is CA $75
per night
CA $84 total
includes taxes & fees
5 Jan - 6 Jan
Royal Park Hotel Almaty

About the area

Almaty

Turksib District stay.Your stay at this Turksib District hotel places you within 6 miles (10 km) of MEGA Park and 28 Panfilov Heroes Memorial Park. Gabit Musrepov Kazakh Theatre for Children and Youth and Hippodrome are also within 6 miles (10 km).

What's nearby

  • MEGA Park - 10 min drive
  • Zenkov Cathedral - 10 min drive
  • Panfilov Park - 11 min drive
  • Almaty Opera House - 12 min drive
  • Almaty Central Stadium - 13 min drive

Getting around

  • Almaty Station - 20 min drive
  • Almaly - 25 min drive
  • Almaty (ALA-Almaty Intl.) - 16 min drive

Restaurants

  • ‪Отан - ‬16 min walk
  • ‪Кафе SenseAsia - ‬3 min drive
  • ‪KFC - ‬5 min drive
  • ‪Лаффа - ‬16 min walk
  • ‪Hotel Altyn Kol - ‬5 min drive

About this property

Grand Erbil Hotel

Family-friendly 4-star hotel with 2 restaurants
Grand Erbil Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Grand Erbil Hotel. An airport shuttle (available 24 hours) is available for a fee. A complete renovation of Grand Erbil Hotel was completed in January 2023.

Smoking is allowed in designated areas at this 4-star Almaty hotel.

  • 1 building
  • 67 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2014
  • Buffet breakfast (free)
  • Kid's club (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room
  • Bar by the pool
Grand Erbil Hotel offers 67 accommodations with safes and bathrobes. Accommodations offer separate dining areas and include kitchen islands. 70-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, slippers, and hair dryers.

This Almaty hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with Turkish bath/hammam.

Languages

English, Russian, Turkish

Property amenities

Family friendly

  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Playground
  • Refrigerator
  • Separate dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking (max 10 spaces per unit)
  • Wheelchair-accessible van parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 7 AM–10 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Elevator
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 70-inch flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Towels

Food and drink

  • Dining room
  • Kitchen island
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 10000.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: KZT 5000.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KZT 3000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: KZT 10000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Grand Erbil Hotel Almaty
Grand Erbil Almaty
Grand Erbil
Grand Erbil Hotel Hotel
Grand Erbil Hotel Almaty
Grand Erbil Hotel Hotel Almaty

Grand Erbil Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 8 out of 62 reviews" "
Rating 8 - Good. 21 out of 62 reviews" "
Rating 6 - Okay. 8 out of 62 reviews" "
Rating 4 - Poor. 11 out of 62 reviews" "
Rating 2 - Terrible. 14 out of 62 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ekaterina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. The AC and Wi-Fi were both non-functional, making the stay uncomfortable. The cleanliness was disappointing—towels that should have been white were grey and dingy. The only redeeming factor was the breakfast, which was decent. I wouldn't recommend staying here.
Stayed 1 night in Aug 2024

8/10 Good

Didier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for one night
Good hotel for one night
Stayed 1 night in Jul 2024

6/10 Okay

Andrew H

Stayed 1 night in Jun 2024

8/10 Good

Viktor

Stayed 1 night in Jan 2024

4/10 Poor

Gintautas

Disliked: Cleanliness, property conditions & facilities
Strong sewage smell in bathroom. Low water pressure in bathroom.
Stayed 1 night in Jan 2024

8/10 Good

sunbir

Stayed 6 nights in Jan 2024

2/10 Terrible

Arseniy

Business traveller
Disliked: Staff & service, amenities
Leaving the hotel premises, I witnessed a distressing scene of a man physically assaulting a woman, causing a public outcry. Despite the evident commotion, approximately ten bystanders remained passive, declining to intervene. Shockingly, even the security guard on duty abstained from taking any action. Upon alerting the hotel management via phone, my friend was assured that the situation was being handled, despite the ongoing violence inflicted on the woman just outside the hotel premises, resulting in severe facial injuries.
Stayed 1 night in Oct 2023

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Ahmed

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had good spce area but need rerenovation.
Stayed 1 night in Sep 2023

8/10 Good

SEKAR

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
on over all it was ok and good.
Stayed 1 night in Jun 2023

4/10 Poor

Dmitriy

Stayed 1 night in May 2023

6/10 Okay

JEAN

Disliked: Cleanliness, staff & service
internet was very poor or none and room service was every other day
Stayed 9 nights in Feb 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that hotel did not make a big deal about checking in, after a long flight this is appropriated.

2/10 Terrible

Begimai

Disliked: Amenities, property conditions & facilities
Didnt like it
Stayed 2 nights in Jul 2022

6/10 Okay

Vadim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle service “included” in the hotel amenities doesn’t exist in fact. Had to pay for a taxi cab to get in there and back to airport
Stayed 1 night in May 2022

2/10 Terrible

Nina

Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jul 2021

6/10 Okay

Dorothy, Almaty

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is dated, dark and depressing. This hotel is okay if you need a place to stay in between flights, but not good for a holiday stay. We booked the hotel for three nights, but stayed for one night. When we checked in, we were ignored and finally another person came to check us in because the other girl was talking to another employee. While trying to check in a disagreement took place between the employees which was loud and made me feel uncomfortable. We wanted to go swimming and relax; however the pool didn’t open until 1:00 PM and when we did get to the pool area, it was dark and not relaxing at all. We were told the breakfast buffet was from 7:00 to 10:00, but at 8:30AM a cold breakfast of hard cooked eggs with warm yogurt and vegetables was delivered to our door. Don’t bother putting out the Do Not Disturb sign because the ignored the sign. Also there was no seasoning on the food and no salt/pepper was brought either. You would think someone would ask why we were checking out two days early, but no no one even noticed we were checking out early. This was not a good experience at all.
Stayed 3 nights in Jun 2020

8/10 Good

F

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.pleasant hotel, met expectations, relatively close to airport
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

2/10 Terrible

Sergei, Herndon, VA

Disliked: Cleanliness, property conditions & facilities, room comfort
Miserable
I regret I haven’t read reviews before booking. This is a typical (for CIS countries) near-train station hotel - drunk and aggressive people, loud music, smells, etc. No sound proof at all. The only reason I booked it is because I needed a hotel close to the airport to spend a night there - and in fact I wasn’t able to sleep at all. Please don’t make my mistake
Stayed 1 night in Dec 2017

10/10 Excellent

yi, NM, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, excellent service.
The location is good. The reception staff speak excellent English and Chinese and were very helpful. Very good breakfast and restaurant. We ended up stay there three nights more there because we liked it so much.
Stayed 1 night in Jul 2017

2/10 Terrible

Jon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt scammed by the hotel
We felt almost robbed by the hotel on two occasions, leaving a bad taste. The more I think about it the more I felt we were part of a scam. We asked the hotel to order us a taxi. When it arrived we were told the price and confirmed it on the drivers phone with the email from the hotel listing the price (5000). When we returned the driver requested more (14000). No one at the hotel would help us or stand up for us. All five at reception just stood there watching this man shout at us threatening to call the police. I said he should. I didn't want to go to jail so Infront of all the staff handed over the cash. The driver then shook all there hands (they were clearly friends) and walked off. Afterwards the receptionist said "yea you paid too much". The second occasion was the hotels laundry service. Three pairs of socks, a Tshirt and a pair of boxers cost £12/€14/$15.

4/10 Poor

Alexandre, St. Petersburg

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed at the hotel for two nights. Very dusty rooms in the hotel all night making noise in the restaurant. The hotel wrongly assessed at 4 stars.