There is no elevator, and no help offered or available to carry luggage upstairs. The room had a terrible odor; was changed to another room which had the same odor. I took the clerk upstairs, and she reported that it was odor from the vacuum cleaner, and would be in all of the rooms. She gave me one that had not been vacuumed that day, and with airing out, it became tolerable. The 9 Euro breakfast consisted of a boiled egg, bread, and a few slices of salami by the time I got there. I spoke to no one at checkout; the lone clerk was occupied on the phone.