6/10 Okay
Anuja
Travelled with partner
24 Feb 2019
Liked: Amenities
Disliked: Cleanliness
The room was clean. However, the blankets and tray/cups etc. in the room weren't. The tray holding the cups, plates and spoons/forks in the room was full of dust and the blanket had a stain from previous use. Also, the food service staff was untrained and slow. That was quite disappointing, given the fact that the food prices were quite high.
Also, the floor in the room was slippery and a hazard for sure. Hope they work on making it slip-proof.
On the bright side, the staff was friendly and welcoming. They were helpful in arranging complementary pickup from a previous hotel we stayed at and paid airport drop for us.
The location of the hotel is good, but I think they can do better with the services at Malu Banna.
Anuja
Stayed 1 night in Feb 2019