Ratings based on 887 Guest Reviews

Hear it directly from our travellers
4.3 out of 5
76% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
1 out of 5
by A traveller from brooklyn

Posted Dec. 3, 2024
This is one of My Worst Experiences of Any Hotel I have Stayed in. In the Photographs it looks like its a Boutique Hotel with Small rooms which is Acceptable but in reality the Rooms are like a College Dorm Rooms and even Smaller. It loojs as uf they took closet soace and made them into Rooms. No Closets in the Room! Bathroom has No Sink! The only way to get on your bed(Futon Mattress) is from the of the bottom of the Bed as the bed is Embedded on All three sides to the Wall so Access is extremely Inconvenient! No Toiletries and No where to place your Suitcase or Hang Clothes. Very Dissapointing that a Respectable Name as Travelocity is associated with such a third Class Hotel. This hotel is for Students Back packing through Europe.
Comment from Hotel Management
Dec. 3, 2024 by Team Citiez, Hotel Management
Hi Mohammed,Dear Guest, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay didn’t meet your expectations. It’s worth mentioning that you booked our smallest room, which offers a cozy space at the most favorable rate. For guests looking for more space and additional amenities, we also offer larger rooms equipped with features such as a fridge, coffee facilities, and more storage options. Our compact rooms are designed with functionality and efficiency in mind, including a cleverly integrated sink within the bedroom area. While minimalistic, these rooms remain a popular choice among many travelers seeking affordability without compromising on comfort. We truly value our guests and are proud of the consistently high ratings we receive for our service, cleanliness, great location and free covered parking. While your experience didn’t reflect this, we would love the opportunity to welcome you back and show you a room that better suits your needs. Kind regards, Team Citiez
5 out of 5
by A traveller

Posted Sep. 13, 2024 on Expedia
Great location staff was so friendly clean space would definitely return
Comment from Hotel Management
Sep. 15, 2024 by Team Citiez, Hotel Management
Hi Karimah,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our great location and found our staff to be friendly and the space clean. Your satisfaction is our top priority, and we're delighted that you would consider returning. We look forward to welcoming you back for another wonderful stay!Kind regards,Team Citiez
4 out of 5
by A traveller

Posted Sep. 12, 2024 on Expedia
I loved the small rooms, that all have a theme - the size reminded me of cruise ship cabins. Staff was wonderful, very accommodating! Water was VERY HOT!!!! Being that there are no dressers, it would have been nice if we had luggage racks so there would not have been a lot of bending as one searched her suitcase and if a box of Kleenex was provided that would have been perfect!
Comment from Hotel Management
Sep. 15, 2024 by Team Citiez, Hotel Management
Hi Tara,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the unique themes of our rooms and found them reminiscent of cruise ship cabins. It's great to know that our staff made a positive impression with their accommodating service.We appreciate your feedback regarding the water temperature and the lack of luggage racks and Kleenex. Your suggestions are very valuable to us, and we will certainly consider them to enhance our guest experience.Thank you again for your kind words and for staying with us. We hope to welcome you back soon!Kind reagrds,Team Citiez
5 out of 5
by A traveller

Posted Sep. 12, 2024 on Expedia
Great location, easily accessible by transit through the tram and by bike to the city center. The room was clean, comfortable and the staff was very nice. Would stay again!
Comment from Hotel Management
Sep. 15, 2024 by Team Citiez, Hotel Management
Hi Nancy,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our great location and found it convenient to access the city center by tram and bike. It's fantastic to know that you found the room clean and comfortable, and that our staff made a positive impression on you.We'd be delighted to welcome you back on your next visit. Thanks again for your kind words!Kind regards,Team Citiez
5 out of 5
by A traveller

Posted Sep. 11, 2024 on Expedia
Very nice property with helpful and upbeat staff. Easy access to the tram made this location ideal for traveling around Amsterdam. Would highly recommend
Comment from Hotel Management
Sep. 11, 2024 by Team Citiez, Hotel Management
Wow thanks Matthew! Love to see you back in Amsterdam.Regards, Team Citiez
4 out of 5
by A traveller

Posted Sep. 10, 2024 on Hotels
A different type of towel rail would be useful. Towels don’t dry very well on the wooden ladder type.
Comment from Hotel Management
Sep. 11, 2024 by Team Citiez, Hotel Management
Thanks Saskia, we will take that in consideration!Regards from Amsterdam,Team Citiez
5 out of 5
by A traveller from State College

Posted Sep. 10, 2024 on Expedia
A bit far from the center of the city, but if you don’t mind a twenty minute tram to city center this property is wonderful. The staff is exceptional and the breakfast each morning is delicious.
Comment from Hotel Management
Sep. 11, 2024 by Team Citiez, Hotel Management
Hi Diana,Thank you so much for your kind words! We're delighted to hear that you had a wonderful stay and enjoyed our exceptional staff and delicious breakfast. While we're a little outside the city center, we're glad the easy 20-minute tram ride worked well for you. We hope to welcome you back for another great stay soon!Kind regards,Team Citiez
5 out of 5
by A traveller

Posted Sep. 8, 2024 on Expedia
Comment from Hotel Management
Sep. 9, 2024 by Team Citiez, Hotel Management
Thanks Cam, very much appreciated, good to have you as our guest!Regards,Team Citiez
4 out of 5
by A traveller

Posted Sep. 3, 2024 on Hotels
Comment from Hotel Management
Sep. 3, 2024 by Team Citiez, Hotel Management
Thanks Scott, see you next time in Amsterdam!Kind regards, Team Citiez
5 out of 5
by A traveller

Posted Sep. 2, 2024 on Expedia
Staff was excellent and gave us free coffee , a free ice pop on an extremely warm day , upgraded our room and we’re overall amazing eh whole stay to any request we had and were an amazing bunch
Comment from Hotel Management
Sep. 2, 2024 by Team Citiez, Hotel Management
Hi Aidan,Thank you so much for your kind words! We're thrilled to hear that our staff made your stay extra special with the free coffee, ice pop, and room upgrade. It’s great to know that we could help make your visit comfortable and enjoyable, especially during the warm weather. We loved having you as our guest and are glad that our team could meet all your requests. We hope to welcome you back again soon!Kind regards,Team Citiez