6/10 Okay
Verified traveller
Travelled with family
19 Sep 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I enjoyed my stay at The Prime Hotel however some things let it down. I feel this hotel has the potential to be a great hotel (or was and standards have dropped).
Positives:
- The location is great. Not far from old town (about 10min walk), near a family friendly park, 2 mins walk from a strip that has lots of restaurants, few bars close by, tram stop and taxi rank right outside the hotel and near the water
- The staff were very polite and friendly
- The hotel was very clean and offered express room clean everyday
- Rooms are big and spacious
- Pool is decent size and clean
- Good WiFi
- Good AC
- Provided bottles of water everyday
Negatives:
- Some sun loungers and umbrellas were broken
- Shower in room is on a platform & fixed shower head was low. If you’re 6’0+ it’ll touch your head
- Separate shower head attached but no holder.
- Bidet built into toilet but doesn’t reach privates, so it’s pointless
- Iron but no ironing board
- Balcony windows but no actual balcony or place to dry clothes
- Lifts would randomly go on wrong floor or miss your floor
- Random window in the room to bathroom, although it’s got blinds don’t see the point of it. At night if someone uses the bathroom with lights on the room gets lit up which was annoying
- Food at restaurant wasn’t great (asked for medium steak came overly well done).
- Due to disputes with taxi ranks outside hotel, Ubers wouldn’t come infront. We had to walk a few streets to Ubers with baby and bags. Not good
Verified traveller
Stayed 7 nights in Sep 2024
