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Smartflats - Central Antwerp

4.0 star property
4-star apartment near Antwerp Zoo

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Photo gallery for Smartflats - Central Antwerp

Exclusive Penthouse, 1 Bedroom, Terrace, City View | Living area
Exclusive Penthouse, 1 Bedroom, Terrace, City View | Dining room
Exclusive Penthouse, 1 Bedroom, Terrace, City View | Terrace/patio
Design Apartment, 2 Bedrooms | Private kitchen
Exclusive Penthouse, 1 Bedroom, Terrace, City View

Reviews

7.6 out of 10
Good

Popular amenities

  • Washer
  • Outdoor space
  • Kitchen
  • Dryer
  • Free WiFi

Explore the area

Map
Van Ertbornstraat 11, Antwerp, 2018
  • Antwerp Zoo
    ‪5 min walk‬
  • Antwerp Market Square
    ‪17 min walk‬
  • Sportpaleis
    ‪5 min drive‬
  • Brussels (BRU-Brussels - National)
    ‪41 min drive‬

Room options

View all photos for Exclusive Penthouse, 1 Bedroom, Terrace, City View

Exclusive Penthouse, 1 Bedroom, Terrace, City View

Exclusive Penthouse, 1 Bedroom, Terrace, City View

  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Design Apartment, 2 Bedrooms

1 bedroom, premium bedding, Select Comfort beds, iron/ironing board

Design Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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Exterior

Mercure Antwerp City Centre

Jewish Quarter
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.2 out of 5, Very good, 1,000 reviews
The price is CA $128
CA $145 total
includes taxes & fees
31 Mar - 1 Apr
Mercure Antwerp City Centre

About the area

Antwerp

Statiekwartier stay.With a stay at this Statiekwartier apartment, you'll be steps from De Keyserlei and Flemish Opera. Century Center and Diamondland are also within half a mile (1 km).
View more Apartments in AntwerpOpens in a new window

What's nearby

  • Antwerp Zoo - 5 min walk - 0.5 km
  • Green Square - 15 min walk - 1.3 km
  • Antwerp Market Square - 17 min walk - 1.5 km
  • Port of Antwerp - 18 min walk - 1.6 km
  • Sportpaleis - 5 min drive - 3.3 km

Getting around

  • Antwerp (ZWE-Antwerp Central Train Station) - 4 min walk
  • Antwerp Port House Tram Stop - 4 min drive
  • Brussels Airport (BRU) - 41 min drive

Restaurants

  • Five Guys
  • ‪Bier Central - ‬2 min walk
  • ‪Quick - ‬1 min walk
  • Panos
  • ‪Ellis Gourmet Burger - ‬1 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Smartflats - Central Antwerp

4-star apartment near Antwerp Zoo
There's a snack bar/deli on site. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Smartflats - Central Antwerp.

This 4-star Antwerp apartment is smoke free.

  • 1 building
  • 9 guestrooms or units
  • 6 levels
  • Deli
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Terrace
  • No smoking on site
Smartflats - Central Antwerp offers 9 accommodations with washers/dryers and espresso makers. Accommodations offer separate sitting areas. Select Comfort beds feature premium bedding. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Antwerp apartment provides complimentary wireless Internet access. 24-inch flat-screen televisions come with cable channels. Housekeeping is offered once per stay and irons/ironing boards can be requested.

Languages

Catalan, Dutch, English, French, Portuguese, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Dining

  • Snack bar/deli

Bedrooms

  • Bedroom
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 24-inch flat-screen TV with cable channels

Outdoor areas

  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Hardwood flooring in room
  • Smoke-free property

Services and conveniences

  • Housekeeping (once per stay)
  • Iron/ironing board on request
  • Multilingual staff
  • Tour and ticket assistance

Location highlights

  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 6 floors
  • 9 units

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Van Erntborntstraat 11, 2018 Antwerp]
Guests will receive an email 72 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link

Access methods

Lockbox, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 25.0 per stay.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.97 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: EUR 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. The property is professionally cleaned.

Property is also known as

Coco-Mat Residence
Coco-Mat Residence Antwerp
Coco-Mat Residence Apartment
Coco-Mat Residence Apartment Antwerp
Smartflats Design Antwerp Central Apartment
Smartflats Design Central Apartment
Smartflats Design Antwerp Central
Smartflats Design Central
Smartflats Central Antwerp
Smartflats Design Antwerp Central
Smartflats - Central Antwerp Antwerp
Smartflats - Central Antwerp Apartment
Smartflats - Central Antwerp Apartment Antwerp

Smartflats - Central Antwerp Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 61 out of 124 reviews
Rating 8 - Good. 24 out of 124 reviews
Rating 6 - Okay. 9 out of 124 reviews
Rating 4 - Poor. 13 out of 124 reviews
Rating 2 - Terrible. 17 out of 124 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

5.8/10

Amenities

8.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Dylan

Disliked: Cleanliness
Stayed 2 nights in Sep 2024

2/10 Terrible

Simon

Business traveller
Disliked: Cleanliness, room comfort
Like a horror movie
This place is dangerously rundown. Please cancel any bookings you have here Pro: • Location • Big space and nice terrace Against: • Front door to building is broken and replaced with dodgy door and plywood frame which is constantly open. The broken front door has a constant alarm. • Lift is broken to ground floor. It’s works intermittently and is often full of waste. • Hallways smell as is used for storage for dirty bedding and are used for storing waste for the Fast food burger place next door (5 Guys) who use the same lift and stairwell. E.g. lift was unusable for hours as it was full of large smelly bins • Hallway floors are wet. Smell is a mixture of fast food waste, homeless people and sewage. Hallways blocked with cages for bedding and food waste • Stairways are unlit. Lights have been torn out from the ceiling, presumably to allow the homeless to sleep in the dark. • Homeless people sleep in the lift lobby at night • There is a hole in the front door of the apartment stuffed with a plastic bag • The windows are broken or don’t lock making the place both hot and insecure. The bedroom has no opening windows (window is screwed shut) and is floor to ceiling glass, so is very hot. • There are mosquitos and bugs everywhere. Had to visit the pharmacy twice for numerous bug bites. Praying it’s the bugs I can see and not bed bugs. • Representatives of the property do nothing (look at reviews here and on other sites- these are long standing issues).
Stayed 5 nights in Sep 2024

2/10 Terrible

Ewa

Travelled with family
Disliked: Cleanliness, room comfort
Disgusting and dangerous
Please stay away from this property it was disgusting and dangerous even the fire alarms was ripped of the walls and not to mention bugs in the cutlery draws ,rotten food in the fridge etc.etc
Stayed 1 night in Aug 2024

2/10 Terrible

Chloe

Travelled with group
Disliked: Cleanliness
Awful stay
When walking up, the front door didn’t work, so it was left open to the street. This entryway was not lit, and had equipment all over the place. We found out that we shared an elevator with Five Guys restaurant next door because one night it was full of potatoes. Upon arrival to our unit, we found the bathroom sinks had backed up and had trash in them. The main bathroom light did not work. Both of the toilet seats were not clean. The sheets had hair in them, the towels were all stained in some way. We found underwear under the bed. There was no hot water our entire stay. Only one of the windows was unlocked and could open, allowing very little ventilation. One of the windows was cracked. The floors were sticky in places. There were dirty handprints on the walls, stains on the ceiling, and water damage below the windows. The front door constantly jiggled because it was not actually framed. This place was very odd because there were lamps in places without outlets. The TV didn’t have an outlet anywhere close to it, so it did not work as advertised. We reached out to the owners via hotels.com and there has been no response.
Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with group
Liked: Room comfort
Half the doors didn't even work. Blood stains in the bathroom. Limited towels. Floors boards misshapen. Entrance to the building smells all the time especially the elevator. Share the lobby with the five guys so can use the elevator half the time during the day.
Stayed 3 nights in May 2024

2/10 Terrible

Louise

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No heating . Floor warped terrible. No remote control. No communication to change late at night from the hotel. No light in bathroom light missing from ceiling - led me on that someone would contact too late at night to change hotels -3 outside freezing night. Money not refunded. However we booked through Expedia and they arrange another hotel
Stayed 3 nights in Jan 2024

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great central location but couple of issues - lights in bathroom didn't work, there was a massive ridge in the middle of the floor (trip hazard) & the fridge was not working - in fact it was running very hot & there was a burning smell in the unit (plastic was warping inside fridge around light) - a clear fire risk. When informed Smartflats simply thanked us for the info & made no attempt. to remedy or compensate. Poor service as we rented the apartment to prepare our own food & were limited.
Stayed 1 night in Dec 2023

6/10 Okay

Wendy

Liked: Cleanliness, room comfort
Great location
The entrance area is dreadful and the lift was used by the restaurant and smelled of old food and was very dirty. The apartment was lovely and spacious but poorly maintained. The dishwasher was out of order, the shower head leaked badly, the kitchen tap was loose, external doors weren’t able to be opened or in one case the handle was so loose we weren’t game to use it. External doors onto the balcony could be opened from the outside and we weren’t able to lock them so security was poor.
Stayed 6 nights in Aug 2023

4/10 Poor

Viktoriia

Stayed 1 night in Jul 2023

2/10 Terrible

Seungchul

Travelled with family
Disliked: Cleanliness, room comfort
Total disaster
Even i didn't get access key to enter room, no front desk and even customer support didn't know what is correct access code. And ask me try several way and failed. So I ask to cancel my booking but didn't confim it and no reponse so far. It is total disaster and I am waiting their refund, hope I can get it asap.
Stayed 2 nights in Oct 2022

2/10 Terrible

Susan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator out of action, dirty rubbish-strewn liftwell, old stained couches in apartment. Very slow response from managers.
Stayed 2 nights in Sep 2022

10/10 Excellent

Gentiana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Large apartament, excellent area, short walk from the central station and the hustle and bustle of the city. Easy checkin.
Stayed 3 nights in Jul 2022

2/10 Terrible

Stephen

Business traveller
Disliked: Cleanliness, room comfort
Not Smart to stay there
Sitting on the sofa it is absolutely apparent that neither the cushion, nor the sofa covers have been washed in months. In fact it stinks of sweat! Poor show. Elevator does not work. this should be told ahead of any check in…. We would have refused to walk 6 sets of stairs with luggage. The view and size will not cut it in terms of rating it a good experience. Shabby, neglected, dirty and uncaring is how we view it.
Broken lamps
No glasses, leaky cups
Great view, but super run down
Stayed 2 nights in Oct 2021

2/10 Terrible

Brian

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
**Beware of this property** This is a 2 star place at best. A quick rundown of the issues: elevator broken, had to walk up 4 flights of stairs with luggage—and the stairways are filthy and smelly; window to the master bedroom wouldn’t close, and there is heavy traffic and construction at all hours; the water heater was malfunctioning and we personally had to fix it at the tail end of our stay; there were hardly any dishes and the dishwasher had no racks inside, so everything was hand washed; the furniture in the room had been heavily used and was in poor shape. There was also a lack of communication from the property manager, who only communicated via emails—most of which never arrived. We were in the airport still trying to figure out how to get inside the apartment even after being told “everything will be fine” from Travelocity. If you end up booking room 401 and you read this review, Godspeed to you. This apartment was the black eye of an otherwise great trip to Antwerp.
Stayed 7 nights in Oct 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Overall unimpressed
The pros: - The size of the apartment, the windows. - The proximity to the train station - Apartment heats very quickly - Kitchen hob was electric conduction and worked well. - The key collection was simple. The cons: - The lift - it seems to be shared with Five Guys, the stench was horrendous - The amenities for the kitchen - cheap Ikea items, mismatched wine glasses, a poor array of knives for cooking. - Furnishing that have been worn out with use and dirty. - A shower that lacks a decent flow - Building site opposite with flood lights shining in day and night - Curtains that do not meet and leave substantial gaps. - Noise from sirens, window glazing and seals were poor. - The bed was ridiculously soft. - Check in was fiddly, no light externally to see what numbers youre pressing in the dark. The lift buttons are slow and entering passcodes failed a few times. Overall, I was unimpressed. It could be an amazing space and for the price, I would have expected a lot better.
Dirty.
Stained with use.
There was a rug in the picture for the website. No rugs at all in the property.
Some glue and clamps would fix this!
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 8 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. However, the property condition is very poor. The photographs used to sell this property are incredibly misleading. It is not in the condition that they lead you to believe. The entire apartment needs gutting and re-doing. The kitchen was poorly equipped. The bathroom drains smell. We were not provided with the correct number of towels and lamps did not work. Communication with Smartflats was poor. The apartments are above Five Guys and they use the lift to transport the fat and rubbish throughout the day. The smell is revolting and this filters into the apartments. We also found puddles of fat on the floor of the lifts on occasions. The fire doors were always left open whenever we left and arrived at the property. Sadly I cannot recommend this apartment.
Stayed 8 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 7 nights in Jul 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Antwerp Apartment
Perfect location, right next to Central Station and 20 min walk to all major attractions...everything was perfect, very spacious!!! Large apartment with great view...management communicated check in superbly, we had a little trouble finding it.,. It is directly above Five Guys..
Stayed 2 nights in Jun 2019

4/10 Poor

Stephen

Disliked: Cleanliness, staff & service, room comfort
Fatal flaws
It all looked great on paper: large apartment, plenty of light, close to the station. And all of that was correct. However, there was a list of problems that spoiled our stay: - dirty, smelly entrance hall and elevator (the burger chain next door moves their rubbish through the lift at night and doesn’t clean up after themselves) - huge construction project starts the day noisily at 7am until 6pm - extractor fans on roof of adjacent building turn on noisily at midnight (right through the wall of the bedroom) - WiFi did not work at all until day 4 (of 5), and only then in the kitchen (the problem was reported the evening we checked in) - no bedside light on one side of the bed and no light switch accessible from that side of the room - a single pillow each the thickness of a cheap Belgian waffle (want an extra? That’ll be €10, please) The flat is rather tired looking. At least they provided a mousetrap and earplugs. Do yourself a favour - spend a little more and stay elsewhere.
Stayed 5 nights in Mar 2019

4/10 Poor

PG, London

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Good location to Central Rail Station and to restaurants, cafes and bars. However property is located across the road from the Antwerp Tower construction site so very noisy and dusty from early in the morning. In addition construction work on the road outside added to the noise. There was no warning from the property or Expedia about this disruption. TV had a dreadful blizzard like picture; lighting for reading in the evening was non existent; Impossible to close dishwasher door so unable to use; Central Heating was on full blast on our arrival and we were unable to get the thermostat to operate. Most disappointing aspect was the inaction by the property managers who did NOT respond to our issues. Would not recommend.
Stayed 3 nights in Mar 2019

2/10 Terrible

C, NY

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Strong sewer smell, subpar accomodation. No pillowcase, no bedsheets, bad service and sticky, dusty surfaces. DO NOT settle for this!!! Not worth it!
Stayed 1 night in Mar 2019

4/10 Poor

Marcus, Virginia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Place , But the Internet Didn't Work
I was in Antwerp for work and being from the US, wifi was essential in the flat. Once I got there, I could see it wasn't working and that made work impossible. I immediately contacted Smartflats around 11pm at night and didn't hear back until after 12pm the next day. Their response: "Sorry about the internet. We'll give you a 15% discount on your next stay at a Smartflats location." Unbelievable. I told them that wouldn't work for me and had to have internet to get my job done and they said I should be able to connect to another one of the city's remote hot spots. Again, didn't work. Simply put, Smartflats doesn't really get the concept of customer service. The flat was in a great location though. You need to understand it's going to be a bit noisy because you're in the city, but it was a nice place to stay overall, and if the internet (and response) wasn't such a disaster, I'd recommend it to others.
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has it all!
Perfect spot, really nice guys to deal with. Would go back again.