4/10 Poor
Samantha
20 Aug 2024
Disliked: Amenities, property conditions & facilities
What I arrived late at night at the hotel, I was waiting to be served as a customer in front was complaining that there was no water to thr property. Not what you want to hear on arrival..the Night Manager was friendly and professional despite the obvious pressure.
I paid extra for a sea facing room. I got a garden view with sea at rhr end of it. Not what I had in mind. There was no restaurant on site (being refurbished he said). I had not eaten since the cheese & biscuits at lunchtime.on.the plane at 2. And it was 8.30pm by the time I checked in.
I booked another place for the rest of my holiday and asked for a refund which I did not receive. I dont know why Expedia allowed the apartments to be advertised when there was no water supply to.the property. Also no restaurant. I had two biscuits and water for dinner. Awful experience not helped by the day time staff who refused to refund me or accept that I did not have a sea view room. Among other things. I've never been to Tenerife and a single woman travelling on her own and I did not feel safe enough to go out on my own in the area.
The room had a comfortable bed and pillow but was hot and airless. The rooms look like they've been decorated by IKEA. Plastic chairs on the balcony which is sizeable.
I got lost finding the room and noticed several rooms were being finished so works are still being carried out at the property and I would not have booked it if I had known.
I left thr next day, as I had booked somewhere else
Samantha
Stayed 6 nights in Aug 2024
