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Eastwell Manor, Champneys Hotel & Spa

4.0 star property
Enjoy 2 restaurants at this 4-star Ashford hotel

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Eastwell Manor, Champneys Hotel & Spa

In-room safe, free WiFi, bed sheets
Property grounds
In-room safe, free WiFi, bed sheets
Superior Room (Manor)
In-room safe, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Hot tub
  • Pool
  • Gym
  • Room service
  • 24/7 front desk

Explore the area

Map
Eastwell Park, Boughton Lees, Ashford, England, TN25 4HR
  • Godinton House and Gardens
    ‪6 min drive‬
  • Willesborough Windmill
    ‪7 min drive‬
  • Ashford Designer Outlet
    ‪8 min drive‬
  • London (SEN-Southend)
    ‪73 min drive‬

Room options

View all photos for Classic Room (Manor)

Classic Room (Manor)

Classic Room (Manor)

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Luxe)

In-room safe, free WiFi, bed sheets

Room, 1 Double Bed (Luxe)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

In-room safe, free WiFi, bed sheets

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Ashford International Hotel & Spa

Pool
Hot tub
Spa
Pet-friendly
4.0 out of 5, Very good, (1001)
The price is CA $130
per night
CA $156 total
includes taxes & fees
5 Feb - 6 Feb
Ashford International Hotel & Spa

About the area

Ashford

Ashford retreat .Within 3 miles (5 km) of this Ashford hotel, you'll find Kent Downs and Ashford Golf Club. AMF Bowling Ashford and Godinton House and Gardens are also within 6 miles (10 km).

What's nearby

  • Willesborough Windmill - 7 min drive
  • Ashford Designer Outlet - 8 min drive
  • Port Lympne Wild Animal Park - 14 min drive
  • Port Lympne Wild Animal Park and Gardens - 14 min drive
  • Canterbury Cathedral - 26 min drive

Getting around

  • Wye Station - 3 min drive
  • Gatwick Airport (LGW) - 61 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Dobbies Garden Centre - ‬4 min drive
  • ‪The Old Mill - ‬3 min drive
  • ‪Marino's Fish & Chips - ‬3 min drive
  • ‪Domino's Pizza - ‬6 min drive

About this property

Eastwell Manor, Champneys Hotel & Spa

Enjoy 2 restaurants at this 4-star Ashford hotel
Eastwell Manor, Champneys Hotel & Spa offers its guests a full-service spa, an indoor pool, and a spa tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Event space at this hotel measures 5586 square feet (519 square meters) and includes a conference center. A seasonal outdoor pool, a fitness center, and a sauna are also featured at Eastwell Manor, Champneys Hotel & Spa. Free self parking is available.

  • 23 guestrooms or units
  • 2 levels
  • 3 buildings
  • 2 dining venues
  • Meeting rooms
  • 5586 sq ft of conference space
  • 519 sq m of conference space
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bar or lounge
Eastwell Manor, Champneys Hotel & Spa offers 23 accommodations with safes and coffee/tea makers. Satellite television is provided.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Champneys has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English

Property amenities

Family friendly

  • Indoor pool
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM–10:00 AM
  • 2 restaurants
  • 1 bar
  • Room service available

Things to do

  • Fitness classes
  • Fitness center
  • Full-service spa
  • Golfing
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch TV
  • Cable/satellite channels

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per accommodation, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 10 per accommodation, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 60 per day
  • Spa fee: GBP 60 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. 

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 7:00 AM to 10:00 AM.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Eastwell Manor Champneys Hotel Ashford
Eastwell Manor Ashford
Eastwell Manor Hotel
Eastwell Manor Hotel Ashford
Eastwell Manor Ashford, Kent
Eastwell Manor Champneys Hotel
Eastwell Manor Champneys
Eastwell Manor, Champneys &
Eastwell Manor, Champneys Hotel & Spa Hotel
Eastwell Manor, Champneys Hotel & Spa Ashford
Eastwell Manor, Champneys Hotel & Spa Hotel Ashford

Eastwell Manor, Champneys Hotel & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 232 out of 552 reviews" "
Rating 8 - Good. 146 out of 552 reviews" "
Rating 6 - Okay. 95 out of 552 reviews" "
Rating 4 - Poor. 41 out of 552 reviews" "
Rating 2 - Terrible. 38 out of 552 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Stayed 2 nights in Oct 2024

10/10 Excellent

ANTHONY

Business traveller
The best in Kent
One of the best hotels in Kent and when I’ve been coming to you for 20 years is a favourite highly recommended
Stayed 1 night in Oct 2024

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds and main building are lovely but it’s worth noting that the accommodation bought on Expedia was not in the main building but a modern building on the same site. After initial teething problems with the room we enjoyed our overnight stay. The weather was beautiful enabling use of the outdoor pool which was a very relaxing area compared to the busy indoor spa facilities. The restaurant was fabulous for dinner and breakfast.
Stayed 1 night in Oct 2024

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Autumn visit
Stunning old mansion, beautiful views and gardens , escape from the real world to past times , we took two dogs , lovely walks , we didn't use the spa , outdoor pool was very nice, our room was away from the main house in the mews , I would say a little tired and needing some love and attention but warm and comfortable, everything worked. Breakfast was very nice good selection service good , our last day breakfast was a let down , served cold and not as good as the other days (maybe different chef). We were lucky enough to be shown some of the rooms in the main house stunning with amazing views old fashioned luxury with modern twists , yes it's old and needs constant maintenance more in some areas , but for us a very nice break loved the peace and quiet , don't be put off by the poor reviews go and see for yourself We can all pick faults and give bad reviews for small things that irritate, annoy it's a lovely old mansion enjoy it
Stayed 4 nights in Sep 2024

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing stay beautiful grounds to walk on also breakfast was great plenty to have from fruits to a full english breakfast !!!
Stayed 1 night in Sep 2024

10/10 Excellent

Stephen

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service
We stayed at Eastwell Manor for our wedding anniversary and before giving feedback I should say we were very fortunate to get a fantastic deal on Expedia so paid significantly less than others we spoke to at the hotel. However, I have based my review on it being a Champneys 4 star hotel. The grounds are absolutely stunning. 5 stars! But there’s not really anywhere to sit and enjoy them. Checking in was fine, but when we went to our Mews our key didn’t work. We had to return to the manor twice to sort this out as the second time it still didn’t work. It therefore took us about an hour to eventually get in our room which ate into our evening spa time, but the staff were very good and they did kindly give us a free drink in the bar. The room was fine, a bit bare but nice enough. We were told by staff that this room was usually used by staff who lived there. I think we were put in that room due to my asthma and dog allergy. It had a lovely large bed, bit hard so gave me a sore back. Bathroom was nice but it was a bit dirty, cobwebs, mould in shower. The windows didn’t close in the bedroom which meant it was a bit noisy from outside, and it was cold overnight. Breakfast on the first day was very stressful and it slow and it took over an hour to get our food. They were clearly understaffed. The second day was quieter and much better. We have stayed at other Champneys and this doesn’t compare. Luckily we only paid Expedia prices though as not worth the full price.
Stayed 2 nights in Sep 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Emily

Liked: Staff & service
A slightly disappointing stay. We were in the Mews Cottages which were cheaper, but the room was nothing like the pictures. There were cobwebs everywhere, a very cheap and old shower head with taps to control temp but extremely hot water. The taps, plugs etc were all very old and covered in limescale. The carpet was poorly fitting and wrinkling everwhere and the mattress felt old and needed a topper. I felt these things could easily be repaired for future guests. Breakfast was good but a long (20 minute wait) for hot food after ordering. Majority of staff were really friendly but it’s a shame the hotel is let down but the tiredness of it all including gardens, bedroom and spa. I have never been in a pool with so much dirt at the bottom of it.
Stayed 1 night in Sep 2024

10/10 Excellent

ANTHONY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has to be one of my favourite hotels only coming here for over 20 years. The young lady in reception yesterday was absolutely outstanding. She couldn’t Have been more cooperative and helpful. It’s always delight to come to Eastwell. I recommend coming here. It is a outstanding place the staff friendly and they put so much effort into making your stay perfect
Stayed 1 night in Sep 2024

6/10 Okay

Jessica

Travelled with partner
Disliked: Staff & service, amenities
Had a weekend stay. The mews room was nice and the grounds were beautiful. Overall it was a pleasant stay and I had a good time but it was not luxurious. The service in the dining areas was not great. We did not stay for dinner but at breakfast and lunch we had to call over staff whenever we wanted to order, food came before drinks, breakfast buffet was average. The lunch and ordered breakfast were lovely though. The spa was also average. Pool was nice but there were not enough seats for the amount of people there so not relaxing when you need to find somewhere. One of the pools was out of order as was a sauna, it was also extremely warm in the spa area.
Stayed 2 nights in Sep 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Anusha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view at Champneys was beautiful, the staff were very helpful and friendly. I would highly recommend a stay at Champneys and have full enjoyment of the Spa.
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Alan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A terrible stay. It started with being told at check in that the spa wasn’t available to us until 5pm. Once going to the spa, no beds to relax on. Pool was dirty, with missing tiles which resulted in my cutting my foot. When reporting this to reception they issued me a plaster but that’s all, no care. Room was basic, dated and dirty with spiders webs in the corners. There was a wedding on the day we stayed, noisy at night from guests. Went to relax at eastwell but was not the place to relax. Wouldn’t recommend and a disappointing birthday stay
Stayed 1 night in Aug 2024

6/10 Okay

JP

Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Overall disappointed
We stayed here for a special occasion being our anniversary but unfortunately found the hotel to be really poor overall. The main problem like many of the comments in the spa facilities and pool area, it’s the opposite to a place to a relax and more so a place you do not really want to be. Breakfast included was stale and poor and paid breakfast is at an extortionate price. We wasn’t offered any spa options nor would I pay for it. Seems a real shame as other Champneys have been so nice
Stayed 1 night in Jul 2024

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with beautiful grounds. Only thing that let it down was that the staff are massively stretched. They need more staff so that they are not constantly running around. The staff were great, they just need a bit more help .
Stayed 1 night in Aug 2024

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not waste your money
Service is terrible. It gets worse and worse. We used to love this hotel. Takes 1 hour to get drinks. Then on check out we are informes everything has already come off our paymebt card. Denanded to check the bill and were massivly over charged. Still waiting the reimbursement 3 months later.
Stayed 1 night in Apr 2024

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Mary

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

DAVID

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife rang ahead due to ETA after 10 pm and were told the booking was cancelled (by the hotel for no apparent reason) and they were ‘full’. Rang Expedia and a room became available…. Stressful situation as all of this evolved during the motorway journey. Fortunate that the hotel was worth the fight. Circumspect about booking again.
Stayed 1 night in Jul 2024

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Alec

Travelled with partner
Liked: Staff & service, amenities
Had a good time in lovely surroundings, we had a nice room & generally good customer service - especially the breakfast staff, but the place needs renovating; some rooms had rotten wooden windows, gardens required tending - general TLC.
Stayed 4 nights in Jul 2024