Check in was a disaster. We booked with travel friends, called to say we’d be checking in about 9pm, got here about that time to chaos in the lobby. They’re short staffed, didn’t have rooms ready, kept having to go to the back to talk to the manager, said they couldn’t help bc we booked w Expedia. Our friends didn’t even get their room- were told the maids called out and they didn’t have rooms avail. The front desk employee asked us if our friends could “hang out on our couch in our room”…when pressed for how long, it was already 5 hours past the time their room should have been ready, the worker said she didn’t know then later said they wouldn’t have a room for them at all.
Our room has mold stains around the sink, filthy carpet, and the most uncomfortable bed we’ve ever slept in. Our friends had to find the last room at another hotel. All are sold out or we would have moved too.