8/10 Good
Yukun
7 Nov 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful villas with service need to be improved
Beautiful resort right by the Nile river in New Aswan area! The property is new, opened a year ago. There is nothing around yet. It is all 3 -floor villas with only 3 guest rooms in each villa. You share a huge living room and kitchen on the 1st floor and a huge activity area with balconies on 3rd floor. You have your own guest room and bathroom, balcony on 2nd floor. The property is about 20-30 minutes car ride to old Aswan, where you can find all the shops and restaurants. Hotel has a shuttle everyday at 18:00 taking you to old Aswan shopping market. Hotel has its own restaurant, but is kind of far from the resort. You will have to take their shuttle about 7-8 minutes ride. The food at restaurant is just ok, limited options. The working staffs are very friendly, especially the manager Mohamed is very professional and presents an outstanding customer service. However, the overall hotel service standard needs to be improved. Housekeeping ring the villa’s bell at 5:00am trying to reach one of the guests, which can wake up the whole villa’s guests. After I addressed the issue, the 2nd day 7:10am housekeeping knocked each guest room door to verify if we need housecleaning for that day. Even I hang on the “do not disturb” sign, they probably not even understand the sign. Therefore, the management really need to improve the general service standard and well train the staffs.
Yukun
Stayed 3 nights in Oct 2024