This place is a calm, NON-SMOKING (tough to fill that criteria in Egypt) oasis far away from the chaos of central Aswan.It is a family-run operation and while it does not have the frills of an upscale hotel or a Western hotel, it makes up for it with its beautiful location overlooking Philae dock and impeccable customer service along with fast WiFi and ample hot water supply.Luckily, the rooms don’t actually face the busy tourist dock itself but overlook the Aswan Harbor.My room had a balcony and I caught some SPECTACULAR sunsets in the evening.I was hard pressed to find a decent location in Aswan without breaking the bank!The host & his son are incredibly prompt and address any concerns with no delay.The doors & gate have multiple locks and I felt safe here.You can order excellent,authentic food with the onsite chef at very affordable prices.I had awesome pizza,soup,rice all tailor-made with some minor tweaks to suit my palette.There is also a tiny kitchen in the lounge with access to hot water,tea,sugar & Nescafe.The hosts speak IMPECCABLE English and there was no problem communicating what I needed.Some reviewers have complained about the location being remote and nothing much to do/see around.That is the WHOLE POINT of this location,to unplug and give your brain & body a calm place to rest up amid a tranquil setting.If you are expecting frivolities like tons of tissue paper,many toss pillows, lots of towels to throw around,disposable cutlery,this is not the place for you.