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The Grand Hyatt was Grand! They have lovely rooftop pools. But the best is the view from the pool- direct view of the Acropolis! Nice service all around. I will be returning and I recommend this hotel for you.
They provided incentives due to my ac not working and a loud pool party that went on till 12:30am but that would have never worked for me, what makes you think i would ever want to spend more money at the grand club lounge after having the ac have issues where it stopped working almost every night after the maintenance guy came super frustrating as my partner was unable to sleep due to poor quality of sleep. The bed sheets i noticed after the day we were supposed to leave had blood on the sheets and pillows for a 5 star hotel I am disgusted and disappointed if i ever come to Athens again it will never be with this hotel beyond disappointed and angered by such treatment.
Great place to stay, clean and good room size. Only concern is the shower and the small glass that prevents water to flow into bathroom. Doesn't matter how you shower the floor gets soaked, this is a clear design flaw.
Staff was pleasant, a la carte breakfast menu was short but well priced, room was nice except for feather pillows that deflated to nothing. It would have been a pleasant stay if not for the least functional elevator i have ever experienced. Floor selection had to be done when calling the elevator then you were directed to wait by one of 4 elevators. Different elevators would open but you couldn’t get on because you didn’t know where they were going. When the one you were finally directed to it would still stop at multiple floors. Going 2 floors took 10 minutes regularly throughout our stay. The hotel is not by a metro stop making it inconvenient for tourists.
An absolute treat staying at the Grand Hyatt Athens! Our room was absolutely stunning and the staff was wonderful. So caring and attentive, we had a fabulous time!
Overall we recommend this place to stay. However, our only complaints is they failed to refilled the coffee/expresso daily and when we had asked for more body wash they failed to deliver it, however we did get some when we asked again from the room atrendant.
Very busy hotel, rooms were not ready at 3:00PM. But the hotel is wonderful and clean. Many options in the area. The concierge team are extremely helpful and kind.
Andrew
Stayed 1 night in Sep 2024
6/10 Okay
hamutal
27 Sep 2024
Liked: Staff & service
The hotel is located on a highway few minutes drive from the center of the city but not a place you can walk from, since there are simply no proper sidewalk in part of the way .
Otherwise it is a big hotel, modern, and the spa is nice. The rooms are big but we got a dirty room with stains in the carpet and on the side table. Definitely not clean. The room wasn’t cleaned until we asked for it at least 3 times and believe me , you want to get a clean room after a day in the city. The staff is nice and tried to do their best but since a lot is going on there , they just can’t be on top of every thing. Overall, won’t recommend going there unless someone else is paying for the stay.