4/10 Poor
Verified traveller
24 Aug 2024
Disliked: Cleanliness, room comfort
I booked the room for the Usher concert. It was canceled, but I wasn't able to cancel the room. When my boyfriend and I got in the bed that night, we immediately started itching, but we didn't get up to check the bed like we should've. We didn't see anything on top of the sheets, so we went to sleep. The next morning we were lying in the bed and I saw something moving on the sheets. It was a bed bug. I immediately called the front desk and I was asked to hold the bug until someone got there. My boyfriend held the bug inside the pillowcase. They sent a female up with a plastic bag to catch it. I advised her that it was a bed bug. She then asked how did I know. That was an offensive question to me because everyone has looked on Google to see what that look like. We looked at the sheets after she left since it was daylight and saw red spots on the sheets. The manager called back and said that he will accommodate me for the room, but not the parking. I advised him that I had booked the room again for December, but I wasn't sure if I would keep those reservations. When I went down to check out, the manager had accommodated me for the parking as well. I explained to him how I didn't like what the lady he sent to get the bug said to me. I told him that I didn't have any bed bugs at my home. He then told me that they didn't have any bed bugs either. I really felt violated and canceled my reservations for December. The room also had an odor.
Verified traveller
Stayed 1 night in Aug 2024