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Sofitel Auckland Viaduct Harbour

5.0 star property
5-star luxury hotel near Sky Tower

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Photo gallery for Sofitel Auckland Viaduct Harbour

View from room
Exterior
Exterior
Luxury Room, 1 King Bed, Balcony
Minibar, in-room safe, desk, laptop workspace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Parking available

Explore the area

Map
21 Viaduct Harbour Avenue, Auckland, 1010
  • Sky Tower
    ‪11 min walk‬
  • SkyCity Casino
    ‪11 min walk‬
  • Auckland Ferry Terminal
    ‪14 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪28 min drive‬

Room options

View all photos for Luxury Room, 1 King Bed, Balcony

Luxury Room, 1 King Bed, Balcony

Luxury Room, 1 King Bed, Balcony

  • City view
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

View from room

Superior Room, 1 King Bed

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed (Atrium View)

Luxury Room, 1 King Bed (Atrium View)

Luxury Room, 1 King Bed (Atrium View)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Marina View (Club Millesime access)

Minibar, in-room safe, desk, laptop workspace

Luxury Room, 1 King Bed, Marina View (Club Millesime access)

  • Marina view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed (Club Millesime access)

Minibar, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed (Club Millesime access)

  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Accessible)

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Accessible (Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Club Millesime access)

View from room

Junior Suite, 1 King Bed (Club Millesime access)

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

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Exterior

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About the area

Auckland

Auckland Central Business District stay.Within a 15-minute walk of this Auckland Central Business District hotel, you'll find Sky Tower and SkyCity Casino. Auckland Ferry Terminal and Eden Park are also within 3 miles (5 km).

What's nearby

  • Sky Tower - 11 min walk - 0.9 km
  • SkyCity Casino - 11 min walk - 1.0 km
  • Queen Street Shopping District - 11 min walk - 1.0 km
  • Princes Wharf - 11 min walk - 1.0 km
  • Auckland Ferry Terminal - 14 min walk - 1.2 km

Getting around

  • Gaunt Street Tram Stop - 3 min walk
  • Auckland Britomart Station - 15 min walk
  • Auckland Intl. Airport (AKL) - 28 min drive

Restaurants

  • ‪Hello Mister - ‬6 min walk
  • ‪The Brewers Co-Operative - ‬8 min walk
  • ‪Tuckshop - ‬3 min walk
  • ‪Williams Eatery - ‬6 min walk
  • ‪Grand Harbour Chinese Restaurant - ‬5 min walk

About this property

Sofitel Auckland Viaduct Harbour

5-star luxury hotel near Sky Tower
Sofitel Auckland Viaduct Harbour offers its guests a full-service spa, a marina, and an indoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business center on site. Event space at this hotel measures 5380 square feet (500 square meters) and includes conference space. A hot tub, a fitness center, and a sauna are also featured at the luxury Sofitel Auckland Viaduct Harbour. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Auckland hotel is smoke free.

  • 1 building
  • 88 guestrooms or units
  • 5 levels
  • 5380 sq ft of conference space
  • 500 sq m of conference space
  • Built in 2005
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Sofitel Auckland Viaduct Harbour offers 88 accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Smart televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Sofitel SP has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Russian, Spanish

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times for a surcharge
  • Secured, covered valet parking on site (NZD 52 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 52 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Pay movies
  • Smart TV with digital channels
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For guests booked in room types with club access, this property enforces a smart casual dress code in the club lounge. Children 18 years and younger accompanied by an adult are permitted in the club lounge until 5 PM. After 5 PM, only children ages 12-18 are allowed.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 100.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 52 per person
  • Airport shuttle fee: NZD 42 per person (one-way)
  • Covered valet parking fee: NZD 52 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Auckland Sofitel
Sofitel Auckland
Sofitel Auckland Harbour
Sofitel Auckland Viaduct
Sofitel Auckland Viaduct Harbour
Sofitel Viaduct Auckland
Sofitel Viaduct Harbour
Sofitel Viaduct Harbour Auckland
Sofitel Viaduct Harbour Hotel
Sofitel Viaduct Harbour Hotel Auckland
Sofitel Auckland Viaduct Harbour New Zealand
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Auckland
Sofitel Auckland Viaduct Harbour Hotel Auckland

Sofitel Auckland Viaduct Harbour Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 705 out of 1001 reviews
Rating 8 - Good. 208 out of 1001 reviews
Rating 6 - Okay. 52 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 14 out of 1001 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 Night Stay

Amazing location. Fabulous hotel.
Stayed 2 nights in Jan 2025

10/10 Excellent

matthew

Good location. Good hotel, with windows that open (always a plus). Great breakfast --- euro quality food.
Stayed 4 nights in Dec 2024

10/10 Excellent

Raymond, Brisbane

Stayed 6 nights in Dec 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Marie

Do not hesitate!

Fabulous hotel with impeccable service. Would recommend to anyone!
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Value for quality, location, and staff

Great hotel, clean, luxurious, convenient location, and friendly staff.
Stayed 4 nights in Nov 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with a lovely view. Our room was exceptional
Stayed 2 nights in Nov 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel with outstanding breakfast dinning.
Stayed 1 night in Nov 2024

10/10 Excellent

max, Hong Kong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property in the Auckland harbor
Stayed 3 nights in Nov 2024

2/10 Terrible

Petula

Disliked: Staff & service
No nighttime room service, very unhelpful and the hotel is old and tired looking. The cost for a night over inflated for what you get. This is a 3 star hotel at best
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area with many dining options within walking distance.
Stayed 7 nights in Oct 2024

4/10 Poor

CHERYL

Liked: Room comfort
Disliked: Staff & service

Incompetent staff no where to be seen and rude!

I've stayed in Sofitel before and it was wonderful which is why I've tried to come back many times but it's always booked out which I could imagine why because their customer service used to be amazing before COVID and they always used to go above and beyond before. That was before. Everything has now changed and after the experience I had I doubt I will be coming back. Upon check-in the customer service was rude and unhelpful. I wasn't even told which level anything was on. I wasn't helped with my bags to my room and both people on the desk were ride. No reception area. Plus in room don't work. Bath doesn't drain well, hotel toiletries were not fully stocked, only plugs that worked were by the sofa and one in the bathroom. I could go on and on about how welcome I felt about going here. Not only was it difficult to find staff that were working but everyone was unhelpful and couldn't care less. This is not what I would expect at a 5 star hotel around $400 a night. Completely awful and incompetent staff. The reception area is weird as it's 3 desks that you sit down on the chairs like a travel agency. The tap if you turn the faucet it was coming apart. Awful!!!!!
Stayed 1 night in Nov 2024

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous
Stayed 1 night in Oct 2024

10/10 Excellent

Mark

Stayed 1 night in Oct 2024

10/10 Excellent

Margaret

Travelled with partner
Lovely accommodation. Will stay there again.
Stayed 1 night in Oct 2024

10/10 Excellent

Ian

Liked: Staff & service, property conditions & facilities
Very good
Stayed 1 night in Oct 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Oct 2024

10/10 Excellent

Jaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2024

10/10 Excellent

Jan, Ridgeland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property immensely, with its proximity to the city.
Stayed 1 night in Aug 2024

6/10 Okay

Kieran

Liked: Property conditions & facilities
The Sofitel is a beautiful property and have amazing staff when they can be found. Few times I tried to reach guest services or reception with no answer. The let downs is the linen on the bed had stains and wasn’t overly clean. The food both in room service and the restaurant was underwhelming and limited. To be honest it was overpriced for what was offered as $52 for a tiny average omelette and a cup of coffee was a bit steep.
Stayed 1 night in Aug 2024

10/10 Excellent

Risa

Stayed 1 night in Jul 2024

10/10 Excellent

Reece

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful entrance Beautiful for the price highly recommended for a get away for couple nights, had a great time
Stayed 1 night in Jul 2024