We chose to pay more for an upgraded room (king suite w/shower) and when we arrived for check-in we were told sorry, we don't have that room for you but here's a 2bd queen suite with a tub/shower combo (which I had not chosen when we booked because I recently had surgery and can't step high enough to get into a tub). When we told the girl checking us in that information, she just kept looking at us and saying "but it's still a suite." It was late, we'd been traveling to get there, and were stuck with no choice. After we got up to our room, our AC system wouldn't work and we found pubic hairs in the tub and on the bathroom floor, as well as on the floor in the bedroom itself. When we pulled back the covers, we found more hairs as well and assumed they didn't follow through with changing our the bedding from the last guest. We ended up putting our own blanket on top of the duvet & slept on that with no covers. Biggest disappointment we've ever had at a hotel, and we've stayed in many as we are frequent travelers. Save yourself money & a huge hassle and DO NOT STAY AT THIS LOCATION. We assumed we'd be getting good quality as a Holiday Inn location, but we couldn't have been more wrong. Very angry.