8/10 Good
Martin
7 Jun 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be better at that price point.
Its a contactless hotel meaming you get an entry code around an hour prior to arrival. We didn't get this and despite using contact details for the hotel we got no response. When we contacted hotels.com they managed to get us sorted and someone contacted us and apologised.
I admit we got a free suite upgrade, however when we went to leave our room the keypad lock wouldn't stop the door from just opening so in theory anyone could walk in. We then called the dedicated number and maintenance did come within 15mins.
The suite was spacious but a little worn around the edges, the carpet looked like it could do with a shampoo or replacement. The jetted bath was nice but chips in the bottom. Also no handsoap in the dispensers.
In hindsight for the price given its contactless and no breakfast included, it is perhaps overcharging and under delivering from an experience point of view, particularly if we had a standard room. I won't say the suite is worth paying much extra for. Location wise its ok and rhe restaurant downstairs does a lovely breakfast for additional cost.
We just tried it for something different, but won't return.
Martin
Stayed 1 night in Jun 2024