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Cristalino Lagoon Front Hotel Restaurant & SPA

4.0 star property
Enjoy 2 outdoor pools at this 4-star Bacalar hotel

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cristalino Lagoon Front Hotel Restaurant & SPA

Exterior
2 outdoor pools
Premium bedding, Tempur-Pedic beds, minibar, in-room safe
Aerial view
Exterior

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

Map
511 Costera, Bacalar, QROO, 77933
  • Cenote Esmeralda
    5 min walk
  • Lake Bacalar
    16 min walk
  • Balik
    3 min walk
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    36 min drive

Room options

View all photos for Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View

  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View

  • 45 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Size Partial Lagoon View

Deluxe King Size Partial Lagoon View

Deluxe King Size Partial Lagoon View

  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View

  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Amainah Bacalar Hotel Boutique - Adults Only

Pool
Spa
Parking included
Free WiFi
4.8 out of 5, Exceptional, (303)
The price is CA $430
per night
CA $524 total
includes taxes & fees
2 Jan - 3 Jan
Amainah Bacalar Hotel Boutique - Adults Only

About the area

Bacalar

On lake.Stay at this Bacalar hotel and you'll be within half a mile (1 km) of Cenote Esmeralda and 2 miles (3 km) of Lake Bacalar. Cenote Cocalitos and Cenote Negro are also within 2 miles (3 km).

What's nearby

  • Cenote Esmeralda - 5 min walk
  • Cenote Cocalitos - 16 min walk
  • Municipal Spa of Bacalar - 4 min drive
  • Cenote Azul - 4 min drive
  • Laguna Bacalar Ecological Park - 6 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪La Bendición Dios - ‬4 min drive
  • ‪Albahaca - ‬20 min walk
  • ‪Ajal - ‬5 min drive
  • ‪Taqueria el Trompo de K'los - ‬6 min drive
  • ‪Mr. Taco - ‬5 min drive

About this property

Cristalino Lagoon Front Hotel Restaurant & SPA

Enjoy 2 outdoor pools at this 4-star Bacalar hotel
Cristalino Lagoon Front Hotel Restaurant & SPA offers its guests 2 outdoor swimming pools and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and a garden are also featured at Cristalino Lagoon Front Hotel Restaurant & SPA. Self parking is free.

This 4-star Bacalar hotel is smoke free.

  • 20 guestrooms or units
  • 3 levels
  • 4 buildings
  • Meeting rooms
  • Built in 2023
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Cristalino Lagoon Front Hotel Restaurant & SPA offers 20 air-conditioned accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature premium bedding. 32-inch Smart televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include espresso makers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–11:30 AM: USD 10.00-50.00 per person
  • 1 restaurant
  • 1 bar

Things to do

  • 2 outdoor pools
  • Kayaking
  • Paddleboards on site
  • Private picnics
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance

Room amenities

Entertainment

  • 32-inch Smart TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Laptop-compatible safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cristalino Lagoon Front Hotel Restaurant & SPA

Children and extra beds

  • Children 16 and younger are not allowed at this property. All guests older than 16 are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee (December 31 - December 31): USD 140 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10.00 to 50.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children 16 years old and younger aren't allowed at this property.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cristalino Lagoon Front Hotel Restaurant
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel
Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar

Cristalino Lagoon Front Hotel Restaurant & SPA Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 49 out of 57 reviews" "
Rating 8 - Good. 6 out of 57 reviews" "
Rating 6 - Okay. 2 out of 57 reviews" "
Rating 4 - Poor. 0 out of 57 reviews" "
Rating 2 - Terrible. 0 out of 57 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viri,betza,jess y vicente son los mas amables y serviceables personas,gracias por tenerlos trabajando para su hotel ya que nos dan el mejor trato y eso nos hara volver y recomendar el hotel,,,
Stayed 3 nights in Sep 2024

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, 2 pools, 3 piers with stairs to go into the lagoon, an excellent restaurant in a nice safe location
Stayed 3 nights in Aug 2024

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel right on the lagoon. The staff were attentive and friendly. We enjoyed our stay. Only thing I would mention is they should have bikes to rent. We had to spend money on taxis every time we wanted to go to centro Bacalar. But other than that the stay was perfecto!
Stayed 3 nights in Aug 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Andres

Stayed 1 night in Jul 2024

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Hotel. Very clean, nice views, nice pools, acces to lake, kayas availabe-included
Stayed 2 nights in Jul 2024

10/10 Excellent

Amber, madison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property and the service that we received were magnificent. The staff were glorious and attentive, with great amenities available. The spa only had one therapist so we had to stagger appointments, but not a big deal. We had some pool side snacks and ordered dinner from room service one night. The food & cocktails were spectacular. Very convenient to town, but also has everything you need. A few other resorts & restaurants are within walking distance as well. Property is new and clean. The beds were incredibly comfortable. Rooms were spacious & well designed, including rainfall shower, extra counter space, large balcony, great air con & hot water.
Stayed 4 nights in Jul 2024

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing experience at Hotel Cristalino. The service was top-notch and everyone was very friendly and accommodating. The room was a great size and I had the option of choosing which scent I preferred for the soaps and lotions provided. The lagoon was absolutely breathtaking and you are able to borrow kayaks or paddle boards from the front desk to explore it.
Stayed 2 nights in Jun 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it all 11
Stayed 1 night in Jun 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, new, clean
Stayed 1 night in Jun 2024

10/10 Excellent

Denise, San Antono

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go back loved it
Stayed 3 nights in May 2024

10/10 Excellent

dale, Downey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would stay again!
Stayed 2 nights in May 2024

10/10 Excellent

Alessio Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Julio cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Lluvia Armida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy lindo, la ubicación en la laguna es perfecta, el personal muy atento, lo único que lo demerita es su restaurante, la cocina no es rica, las porciones muy pequeñas y muy caro; nosotros solo lo probamos un día y con eso basto para salir a desayunar, comer, cenar fuera. Es una lastima, si no seria perfecto!
Stayed 5 nights in Aug 2024

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilloso
Excelente todo el trato su personal atentos amables agradables yo vuelvo a este lugar es maravilloso
Stayed 4 nights in Sep 2024

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente trato por parte de su personal, pero falta mejorar el servicio de bebidad en el deck.
Stayed 1 night in Aug 2024

10/10 Excellent

Joan Carles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel
Stayed 4 nights in Aug 2024

10/10 Excellent

Pablo, Guadalajara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las vistas son increibles y la ubicación privilegiada, a un lado del cenote esmeralda. Hacen un grupo de whatsapp a tu llegada y siempre están atentos a todo lo que necesitas, la atención es realmente extraordinaria y perdonalizada. Te dan a escoger entre 3 aromas para el set de jabones, shampoo y acondicionador. Por lo general hay toallas en cada camastro a tu disposición. Cuando te levantas en la noche hay luz tenue automática en lavabo y baño. Además de la limpieza normal de la habitación, por la tarde, si destendiste la cama, ellos la vuelven a tender y te preparan la cama para dormir con unos pequeños detalles. Hay kayak de 1 y 2 plazas, paddle board, incluidos con tu estancia. Los jardines están impecables. Las 2 albercas son climatizadas y están en muy buenas condiciones. Las camas, ropa de cama y las almohadas son muy comodas. Mucho personal en el hotel, hay personal por todos lados, siempre hay alguien dispuesto a auydarte. Solo son 20 habitaciones, lo cual lo hace muy tranquilo y sin ruido, ya que es solo adultos. Estuvimos 5 días y 4 noches los alimentos en el restaurante son muy buenos y el servicio es excelente, los precios son acordes a Bacalar y al hotel.
Stayed 4 nights in Aug 2024

6/10 Okay

JOSE EDUARDO

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Buen hotel , mal servicio .
El hotel es maravilloso , la comida es mala por ser amable , los precios son normales para una estancia en un hotel de este tipo ( comida , bebidas ) , muy cómodo , lo único no tan agradable es el servicio , llegue 1:30 y se que el check in es hasta las 3, me ofrecen pagar 2 mil pesos para entrar antes , cosa que me negué pero vi que los cuartos estaban listos y el hotel a menos del 50% de su capacidad , después al salir quise pagar mis consumos y al pagar 420 pesos con un billete de 1000 me piden dejarlo así ya que no tiene cambio con cara de risa , me negué y fue tardado , entiendo pero es un hotel donde la gente paga consumos , deben estar más listos , muy poco personal en el hotel , no es que esté mal pero para pedir un kayac o lo que sea tienes que ir a recepción todo el tiempo .
Stayed 1 night in Aug 2024

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place only issue is no breakfast included so have to buy in restaurant - restaurant is very good but the bill add’s up :-)
Stayed 3 nights in Jul 2024

8/10 Good

Mario de Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Blanca Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La comida muy pequeña la porción !
Stayed 1 night in Jun 2024

10/10 Excellent

Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar para descansar, muy tranquilo y con acceso a la Laguna un lugar maravilloso
Stayed 2 nights in Jun 2024