6/10 Okay
Julie
Business traveller
29 Jun 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but missing some basics
Over from England for 4 nights as performing at Straßenfest. This hotel is rated #1 out of 4 in Backnang.
In advance, I emailed the hotel to advise them that I needed 3 things: vegan breakfast food, disabled accessible room and a stool/chair for the shower.
Due to a recent back injury, my mobility is bad. The Wheelchair that was supposed to be available for me (via a friend in Backnang) was not. So I spent 90% of my trip in the hotel room.
There is a small lift. Our room was next to the lift to reduce walking. Couldn’t hear the lift from the room.
Hot weather but no air-conditioning. We had to have windows open - being opposite the main stage the noise went on til midnight every night.
Room was clean and comfortable, but no tea/coffee facilities in the room. There is a room downstairs where drinks can be obtained. However, my friend bought a kettle as we wanted tea without having to leave the room.
There was no shower chair/stool provided for me, as requested, so showering was difficult.
spare toilet roll was on the towel rail about 6 foot off of the floor - which I could not reach due to my mobility issues. There are no hooks on the back of the bathroom door. Towels and hairdryer provided but no robes.
One of my group had dropped off vegan food. When I asked for soya milk for my cup of tea… I was given foil containers of liver paté!
Once staff realised, my vegan food appeared. The staff are the best part of the hotel. Polite and helpful.
Julie
Stayed 4 nights in Jun 2024
