I received an email saying that if I do not cancel the booking before 1800 hours on the day of the booking it will be charged and cannot be cancelled. No problems with that, I intended on staying at the hotel with my wife and two children (9yrs / 2 yrs)... I emailed the hotel on two occasions and got no response about a cot in the room and thought I'd sort it out when I got there... I arrived at the hotel just after 2200 hours - after confirming there was a 24 hour reception - and was told that the room had been cancelled, apparently the policy of the hotel if you do not check in by 1800 hours - although nothing was said about this on any terms and conditions, it being 2200 hours and having no-where to go the hotel manager found us a space in an Ibis - but this was almost 40% more expensive, without breakfast, smaller, no cot and the worst night I've had in a long time! I spoke with Hotels.com when I was back in the UK who confirmed with the hotel that this had happened, and that it shouldn't have done, providing me with a goodwill voucher - which whilst nice of them did not cover the extra I had to pay anyway..