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"Given that it was my first time to Palermo, I didn't know what to expect regarding our accommodations at the Grand Hotel Piazza Borsa. Upon entering the lobby, we knew it was going to be indeed "grand" and live up to its name. The staff was both helpful and friendly and our deluxe double rooms were much larger than one normally encounters in Europe. The hotel is perfectly situated in an area where everything is convenient - from restaurants and bars to shopping and major local attractions. We had a minor maintenance issue during our stay, but it was promptly repaired as soon as we alerted the front desk. More importantly though, this is a hotel where the staff is willing to go above and beyond. When we encountered an issue with our rental car while parking to check in, the hotel General Manager Signore Tintori personally intervened on our behalf, especially valuable since none of us spoke Italian. He quickly diffused the situation and alleviated a problem that could have escalated. He even took the time to follow up the next day to ensure everything was in good order. We couldn't have managed without his assistance. Without hesitation, we would return to this property when visiting Palermo again."

"This hotel went above and beyond for my husband’s birthday and we were well taken care off. No request was off limit and we hope I return soon!"

"Great Stay in Palermo. "

"Very nice and old style hotel, I loved it, all the furniture are kinda old, it is not a modern hotel, very original and historic building, very good location, and very nice front desk staffs "

"Great location room with a balcony view wonderful "

"Very friendly staff, made the stay even better !"