2/10 Terrible
Elizabeth
Jan 18, 2025
Liked: Room comfort
Disliked: Cleanliness
No soap in the whole hotel????
The positives :-
On check in, the receptionist offered to help with bags. We were in the Macha room, on the second floor.The bedroom is large, beautiful, with a large tv and a nice bathroom.
Negatives : -
We were appalled that there was no soap on the washbasin. I had to climb into the large shower to use shower gel, to find that there was no shower gel either! We called the receptionist to the room and she said that they had forgotten to buy soap! There were two receptionists on duty, surely one could have popped to the supermarket about 5 minutes away? A man came and filled up the shower gel. The bathroom curtain was hanging off the rail. The old chair in the bedroom was broken. I wonder if this was the same chair someone previously mentioned in a review??
Breakfast is E14 each and brought to the room in a basket. From pictures I have seen, this is very expensive and no value for money.
We could hear every noise from room upstairs. Moving furniture, tv on until 0230hrs, every time they turned on a tap, a loud gurgling noise from the pipe across the ceiling of our room.
Kettle didn't fit under the tap, coffee machine but no milk, mini bar empty but fridge useful if it worked!
Dusty lamp, cup marks on bedside table. Fridge/mini bar didn't get cold even when switched on.
Need to physically lock door on inside and leave key in in case of fire. Mainly small housekeeping issues which should have been addressed before guest arrival.
Would not stay here again!!
Elizabeth
Stayed 1 night in Jan 2025