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Novotel Bangkok Sukhumvit 20

4.5 star property
Family-friendly 4.5-star hotel near Terminal 21 Shopping Mall

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Novotel Bangkok Sukhumvit 20

Outdoor pool, pool umbrellas, sun loungers
3 bars/lounges, rooftop bar
Outdoor pool, pool umbrellas, sun loungers
View from property
3 bars/lounges, rooftop bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

Map
19/9 Sukhumvit 20 Klong Toey 10110, Bangkok, Bangkok (province), 10110
  • Soi Cowboy
    ‪8 min walk‬
  • Terminal 21 Shopping Mall
    ‪11 min walk‬
  • EmQuartier
    ‪12 min walk‬
  • Bangkok (BKK-Suvarnabhumi Intl.)
    ‪36 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Family Suite, 1 King Bed

  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds (High Floor)

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Single Beds (High Floor)

  • 33 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed (High Floor)

Executive Room, 1 King Bed (High Floor)

Executive Room, 1 King Bed (High Floor)

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Pool

Novotel Living Bangkok Sukhumvit Legacy

Pool
Kids pool
Parking included
Free WiFi
4.5 out of 5, Wonderful, (1001)
The price is CA $151
per night
CA $178 total
includes taxes & fees
14 Feb - 15 Feb
Novotel Living Bangkok Sukhumvit Legacy

About the area

Bangkok

Sukhumvit stay.Within a 15-minute walk of this Sukhumvit hotel, you'll find Terminal 21 Shopping Mall and EmQuartier. Embassy of India and Bumrungrad Hospital are also within 2 miles (3 km).

What's nearby

  • Terminal 21 Shopping Mall - 11 min walk
  • EmQuartier - 12 min walk
  • Bumrungrad Hospital - 4 min drive
  • Siam Paragon Mall - 4 min drive
  • Pratunam Market - 5 min drive

Getting around

  • Bangkok Makkasan Station - 5 min drive
  • Asok BTS Station - 9 min walk
  • Suvarnabhumi Intl. Airport (BKK) - 36 min drive

Restaurants

  • ‪Novotel Food Exchange - ‬1 min walk
  • ‪ท่งหลี - ‬1 min walk
  • ‪Novotel Executive Sky Lounge - ‬1 min walk
  • ‪Cheer's Bar & Grill - ‬8 min walk
  • ‪Som's bar and restaurant - ‬8 min walk

About this property

Novotel Bangkok Sukhumvit 20

Family-friendly 4.5-star hotel near Terminal 21 Shopping Mall
Novotel Bangkok Sukhumvit 20 offers its guests a children's pool, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this hotel measures 6889 square feet (640 square meters) and includes conference space. A rooftop terrace, a complimentary children's club, and multilingual staff are also featured at the luxury Novotel Bangkok Sukhumvit 20. A free area shuttle within 800 meters is available. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Bangkok hotel.

  • 244 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 3 bars or lounges
  • 6889 sq ft of conference space
  • 640 sq m of conference space
  • Built in 2015
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Novotel Bangkok Sukhumvit 20 offers 244 air-conditioned accommodations with minibars and laptop-compatible safes. 42-inch LCD televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Chinese (Mandarin), English, German, Indonesian, Japanese, Korean, Thai

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free area shuttle up to 800 meters

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: THB 530 for adults and THB 265 for children
  • 2 restaurants
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Children's pool
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Handrails in stairways
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • 42-inch LCD TV
  • Pay movies
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1530.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 530 for adults and THB 265 for children
  • Airport shuttle fee: THB 1600 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1530.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, JCB International, Union Pay, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Bangkok Sukhumvit 20 Opening June 2016 Hotel
Novotel 20 Opening June 2016 Hotel
Novotel Bangkok Sukhumvit 20 Opening June 2016
Novotel 20 Opening June 2016
Novotel Bangkok Sukhumvit 20 Hotel
Novotel 20 Hotel
Novotel 20
Novotel Bangkok Sukhumvit 20 (Opening June 2016)

Novotel Bangkok Sukhumvit 20 Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1006 reviews" "
Rating 8 - Good. 291 out of 1006 reviews" "
Rating 6 - Okay. 55 out of 1006 reviews" "
Rating 4 - Poor. 17 out of 1006 reviews" "
Rating 2 - Terrible. 15 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Liked: Staff & service, property conditions & facilities
Good hotel.
Stayed 4 nights in Nov 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good location Only downside was food selection as I was half board for my 2 day stay no choice
Stayed 2 nights in Oct 2024

8/10 Good

Aoife

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a Superior room with two double beds and city view. Our overall experience was really good! Most of the staff are friendly. Some are more reserved, but still polite. The buffet breakfast is a must. It is nice and convenient to be able to go down for breakfast before getting ready and heading out. Mix of western and eastern inspired food. There is no shortage of food or drink options. The dining area itself is lovely and comfortable. The room was very clean and the window was huge and offered plenty of natural light. The beds were comfy and the bathroom was sleek and modern. My criticism about the room is that the TV was very outdated. Most of the channels were in Thai and did not have subtitles. It would be nice to have the option to screen share or login to streaming services - even if we need to use our personal accounts. This meant that entertainment and downtime in the room was limited. The location of the hotel was great. A short walk from EmSphere and other shops and best of all, the Phrom Phong BTS Station. The street the hotel is on is more quiet and has wonderful spas, some street food, 7-11 convenience store and a lovely little cafe. As two females, we walked the area during the day and at night and always felt safe. Grab cars could easily locate the hotel and the doormen and security were very helpful and friendly. Overall a very positive stay and we are both happy with our decision to book this hotel.
Stayed 8 nights in Oct 2024

10/10 Excellent

Ahad

Stayed 1 night in Oct 2024

10/10 Excellent

Yit San

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service
Aaaaaaaaa
Stayed 2 nights in Oct 2024

10/10 Excellent

Martin, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very well kept and the room was good sized. Everybody on the staff was nice and helpful.
Stayed 3 nights in Oct 2024

10/10 Excellent

Deonte

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service, and the staff members weee wonderful
Stayed 5 nights in Oct 2024

8/10 Good

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A great hotel with a skybar which was amazing. The swimming pool in need a repair with alot of the tiles have moved. And safety wire around pool not stainless hence the rust. Smoking around pool takes alot of points of also.
Stayed 2 nights in Oct 2024

10/10 Excellent

Martha

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 4 nights in Oct 2024

10/10 Excellent

ANG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No views
Stayed 8 nights in Oct 2024

10/10 Excellent

Shelita, oxon hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful, from the lobby to the rooms. The rooms are spacious, the bed is comfortable and the shower and bath facilities worked well. They offered certain bath amenities such as toothbrush/toothpaste, shower caps, q-tips, etc and have tons of closet space for putting away your things. My room also had a small sofa for a sitting area. The hotel has a nice pool and a gorgeous rooftop bar with very tasty food and drinks. The hotel is walking distance to EMSPHERE and Terminal 21 shopping malls; there are several modes of transportation all around and the hotel has a tuktuk service that runs every 30 minutes or so as well as cabs. The staff was very friendly and helpful and most were English speakers as well. My stay was very enjoyable and pleasant and I highly recommend this hotel
Stayed 5 nights in Oct 2024

8/10 Good

SUNG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 4 nights in Oct 2024

8/10 Good

rikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family hotel. Enjoyed our stay
Stayed 7 nights in Aug 2024

10/10 Excellent

rikki

Travelled with family
Liked: Amenities
Excellent staff, clean and tidy and a short walk to Sukhumvit. Well priced and nice roof bar
Stayed 3 nights in Aug 2024

8/10 Good

Haydn

Liked: Cleanliness, staff & service
Amazing staff and well appointed hotel for the price. Starting to show its age a little but perfect for the one night I need during transit.
Stayed 1 night in Sep 2024

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access and easy to get to where we wanted to go. So full marks for convenience. Staff great.
Stayed 2 nights in Aug 2024

8/10 Good

GERARD ARDITYA

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 2 nights in Aug 2024

10/10 Excellent

JEAN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soi 20stay
Lovely stay, helpful staff, excellent breakfast, comfortable room. It is in a splendid location, quiet but near transport and all you need whatever you are looking for.
Stayed 6 nights in Aug 2024

6/10 Okay

Chee Meng

Liked: Cleanliness, staff & service
Need to take 10 min walk from main road. Do consider other novotel hotel.
Stayed 3 nights in Aug 2024

8/10 Good

Wassana

Liked: Cleanliness, amenities, property conditions & facilities
It’s a good stay, but it is not the best. Likes Convenience to travel to places Cleanliness Dislikes Not all staff is polite. There is one lady at the front desk showed “I don’t care type of attitude” after I asked about my double booking with Expedia. Or maybe she had a bad day. One gentlemen showed I am happy to help attitude at all time. Wished there are more breakfast options. My stay was 7/12-8/14 if you need more information.
Stayed 2 nights in Aug 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good family room. Access to executive room was a nice touch.
Stayed 3 nights in Aug 2024

10/10 Excellent

R M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel; location, service and ambiance
After a couple of bad experiences with other Bangkok hotels, it was such a pleasure to check-in to the Novotel for my last few days in the city. The property is clean, the staff are friendly, and the rooms are simple but comfortable. Thank you for a great stay!
Stayed 3 nights in Jul 2024