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Novotel Bangkok Sukhumvit 20

4.5 star property
Family-friendly 4.5-star hotel near Terminal 21 Shopping Mall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Bangkok Sukhumvit 20

Outdoor pool, pool umbrellas, sun loungers
3 bars/lounges, rooftop bar
2 restaurants, breakfast, lunch, dinner served; international cuisine
Sports facility
View from property

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Pool
  • Bar
    Bar
  • Room service
    Room service
  • Gym
    Gym
  • Air conditioning
    Air conditioning

Explore the area

Map
19/9 Sukhumvit 20 Klong Toey 10110, Bangkok, Bangkok (province), 10110
  • Soi Cowboy
    8 min walk
  • Terminal 21 Shopping Mall
    11 min walk
  • EmQuartier
    12 min walk
  • Bangkok (BKK-Suvarnabhumi Intl.)
    36 min drive

Room options

View all photos for Executive Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Family Suite, 1 King Bed

  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds (High Floor)

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Single Beds (High Floor)

  • 33 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed (High Floor)

Executive Room, 1 King Bed (High Floor)

Executive Room, 1 King Bed (High Floor)

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Pool
Novotel Living Bangkok Sukhumvit Legacy
Pool
Kids pool
Parking included
Free WiFi
4.5 out of 5, Wonderful, (1011)
The price is CA $135
per night
CA $159 total
includes taxes & fees
2 Dec - 3 Dec
Novotel Living Bangkok Sukhumvit Legacy

About the area

Bangkok

Sukhumvit stay.Within a 15-minute walk of this Sukhumvit hotel, you'll find Terminal 21 Shopping Mall and EmQuartier. Embassy of India and Bumrungrad Hospital are also within 2 miles (3 km).

What's nearby

  • Terminal 21 Shopping Mall - 11 min walk
  • EmQuartier - 12 min walk
  • Bumrungrad Hospital - 4 min drive
  • Siam Paragon Mall - 4 min drive
  • Pratunam Market - 5 min drive

Getting around

  • Bangkok Makkasan Station - 5 min drive
  • Asok BTS Station - 9 min walk
  • Suvarnabhumi Intl. Airport (BKK) - 36 min drive

Restaurants

  • ‪Novotel Food Exchange - ‬1 min walk
  • ‪ท่งหลี - ‬1 min walk
  • ‪Novotel Executive Sky Lounge - ‬1 min walk
  • ‪Cheer's Bar & Grill - ‬8 min walk
  • ‪Som's bar and restaurant - ‬8 min walk

About this property

Novotel Bangkok Sukhumvit 20

Family-friendly 4.5-star hotel near Terminal 21 Shopping Mall
Novotel Bangkok Sukhumvit 20 offers its guests a children's pool, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this hotel measures 6889 square feet (640 square meters) and includes conference space. A rooftop terrace, a complimentary children's club, and multilingual staff are also featured at the luxury Novotel Bangkok Sukhumvit 20. A free area shuttle within 800 meters is available. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Bangkok hotel.

  • 244 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 3 bars or lounges
  • 6889 sq ft of conference space
  • 640 sq m of conference space
  • Built in 2015
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Novotel Bangkok Sukhumvit 20 offers 244 air-conditioned accommodations with minibars and laptop-compatible safes. 42-inch LCD televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Chinese (Mandarin), English, German, Indonesian, Japanese, Korean, Thai

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free area shuttle up to 800 meters

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: THB 530 for adults and THB 265 for children
  • 2 restaurants
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Children's pool
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Handrails in stairways
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • 42-inch LCD TV
  • Pay movies
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1530.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 530 for adults and THB 265 for children
  • Airport shuttle fee: THB 1600 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1530.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, JCB International, Union Pay, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Bangkok Sukhumvit 20 Opening June 2016 Hotel
Novotel 20 Opening June 2016 Hotel
Novotel Bangkok Sukhumvit 20 Opening June 2016
Novotel 20 Opening June 2016
Novotel Bangkok Sukhumvit 20 Hotel
Novotel 20 Hotel
Novotel 20
Novotel Bangkok Sukhumvit 20 (Opening June 2016)

Novotel Bangkok Sukhumvit 20 Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 624 out of 1001 reviews" "
Rating 8 - Good. 292 out of 1001 reviews" "
Rating 6 - Okay. 55 out of 1001 reviews" "
Rating 4 - Poor. 16 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Liked: Staff & service, property conditions & facilities
Good hotel.
Stayed 4 nights in Nov 2024

8/10 Good

Wassana

Liked: Cleanliness, amenities, property conditions & facilities
It’s a good stay, but it is not the best. Likes Convenience to travel to places Cleanliness Dislikes Not all staff is polite. There is one lady at the front desk showed “I don’t care type of attitude” after I asked about my double booking with Expedia. Or maybe she had a bad day. One gentlemen showed I am happy to help attitude at all time. Wished there are more breakfast options. My stay was 7/12-8/14 if you need more information.
Stayed 2 nights in Aug 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good family room. Access to executive room was a nice touch.
Stayed 3 nights in Aug 2024

10/10 Excellent

R M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel; location, service and ambiance
After a couple of bad experiences with other Bangkok hotels, it was such a pleasure to check-in to the Novotel for my last few days in the city. The property is clean, the staff are friendly, and the rooms are simple but comfortable. Thank you for a great stay!
Stayed 3 nights in Jul 2024

4/10 Poor

YOUSEF

Travelled with family
Disliked: Staff & service, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Anunay

Stayed 1 night in Jul 2024

2/10 Terrible

Taher

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to recommend
No satisfied at all , disappointed, poor breakfast and bad service
Stayed 3 nights in Jul 2024

10/10 Excellent

Michael, Wetherill Park

Stayed 2 nights in Jul 2024

6/10 Okay

Sudha

Travelled with family
Disliked: Cleanliness, staff & service
Walkable distance to mall and lots of dining options. Dirty but convenient location to public transportation. Far from the both the domestic and international airports though.
Stayed 2 nights in Jul 2024

10/10 Excellent

ANG

Stayed 8 nights in Jul 2024

10/10 Excellent

Joyce

Stayed 5 nights in Jun 2024

10/10 Excellent

Steven

Stayed 3 nights in Jun 2024

10/10 Excellent

Teri

Stayed 6 nights in May 2024

8/10 Good

Luis, Spri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good hotel, I was thinking it was closer to all the high lights and tours, if we travel during peak hours we had to leave with an hour at least to be able to make it to tours
Stayed 4 nights in Jun 2024

8/10 Good

Kayleigh

Liked: Staff & service, room comfort
Comfortable stay for a weekend in bangkok
A comfortable stay for two nights, staff were very helpful and always welcoming. Easy location to restaurants and main train lines. Room was a little tidy in areas and wasn’t as clean as it could be but it didn’t affect our stay. Would just suggest it being more 3* than a 4.
Stayed 2 nights in May 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very pleasant hotel, the rooms were good, loved the pool, and the Sky bar was very good too.
Stayed 5 nights in May 2024

10/10 Excellent

Kiara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
We had a great time at the hotel. The pool and bar area was great and quiet for relief from the heat. The breakfast selection and quality was unparalleled from my experience and the bed/pillow game was fantastic! 10/10 would stay here again and reccomend!
Stayed 2 nights in May 2024

2/10 Terrible

Thomas, Laguna Niguel

Stayed 2 nights in May 2024

10/10 Excellent

Thomas, Laguna Niguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very nice hotel. Good breakfast and convenient
Stayed 1 night in May 2024

10/10 Excellent

MAHER, Gorham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time I book in this hotel in arrow is so good and I recommend everyone to book in this hotel
Stayed 6 nights in May 2024

10/10 Excellent

RUDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Teck Meng Wilson, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Nice no fuss property
Stayed 7 nights in Apr 2024

2/10 Terrible

Jessica

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Our experience at Novotel was highly disappointing. The customer service was subpar, and we won't be returning or recommending it to anyone. Despite booking a two-night stay along with our friends, we were charged a deposit four times higher than theirs - $8000 baht compared to their $2000 baht deposit. When we politely inquired about the discrepancy, the staff was rude and dismissive. They told us not to worry about the larger deposit since we would get it back if there was no damage to the room. Even when considering adding breakfast to our reservation, we were quoted different rates than our friends who had just done the same. The entire stay was uncomfortable, with the night staff displaying unprofessional behavior. It's clear that it's an acceptable practice for them to profile guests and charge deposits accordingly. While we did eventually receive our deposit back, the whole ordeal left us feeling uneasy about the hotel's practices and treatment of guests.
Stayed 2 nights in Apr 2024

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2024