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Casa Giralda

3.0 star property
Family-friendly 3-star hotel with outdoor pool

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Photo gallery for Casa Giralda

Indoor pool, outdoor pool, open 9:30 AM to 9:30 PM, pool umbrellas
Reception
Family Quadruple Room
Business centre
Family Chalet, 2 Bedrooms, Ensuite, Garden View

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Spa
  • Pool
  • Gym
  • Breakfast available

Explore the area

Map
Avenida del Salado 617, Baños de Agua Santa, Tungurahua, 180250
  • Piscinas El Salado Thermal Bath
    ‪5 min walk‬
  • San Martin Zoo
    ‪13 min walk‬
  • Banos Central Market
    ‪15 min walk‬

Room options

View all photos for Classic Quadruple Room

Classic Quadruple Room

Classic Quadruple Room

  • 23 sq m
  • Hill view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Family Cabin, Balcony

Family Cabin, Balcony

Family Cabin, Balcony

  • 31 sq m
  • Hill view
  • Sleeps 5
  • 1 Double Bed, 2 Large Twin Beds and 1 Twin Bed

View all photos for Family Villa, 2 Bedrooms

Family Villa, 2 Bedrooms

Family Villa, 2 Bedrooms

  • 35 sq m
  • Sleeps 7
  • 6 Twin Beds and 1 Double Bed

View all photos for Classic Triple Room, 1 Bedroom

Classic Triple Room, 1 Bedroom

Classic Triple Room, 1 Bedroom

  • 22 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Family Chalet, 2 Bedrooms, Ensuite, Garden View

Family Chalet, 2 Bedrooms, Ensuite, Garden View

Family Chalet, 2 Bedrooms, Ensuite, Garden View

  • 20 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • 22 sq m
  • Hill view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Double Room, 1 Queen Bed, Ensuite, Hill View

Classic Double Room, 1 Queen Bed, Ensuite, Hill View

Classic Double Room, 1 Queen Bed, Ensuite, Hill View

  • 20 sq m
  • Hill view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Baños de Agua Santa

In Baños de Agua Santa .You'll find Piscinas El Salado Thermal Bath and Volcano Watching within a 15-minute walk of this Baños de Agua Santa hotel. San Martin Zoo and Banos Central Market are also within 2 miles (3 km).

What's nearby

  • Piscinas El Salado Thermal Bath - 5 min walk
  • Banos Central Market - 15 min walk
  • Sebastian Acosta Park - 16 min walk
  • Church of the Virgin of the Holy Water - 16 min walk
  • The Tree House - 26 min drive

Getting around

  • Ambato Station - 46 min drive
  • Mariscal Sucre Intl. Airport (UIO) - 168 min drive

Restaurants

  • ‪Leprechaun - ‬18 min walk
  • ‪Honey coffee & tea - ‬18 min walk
  • ‪Caña Mandur - ‬19 min walk
  • ‪Mestizart Ecuadorian Restaurant - ‬15 min walk
  • ‪Mocambo Rock And Roll - ‬3 min drive

About this property

Casa Giralda

Family-friendly 3-star hotel with outdoor pool
Casa Giralda offers its guests a full-service spa, 3 hot tubs, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. An outdoor pool, a children's pool, and a fitness center are also featured at the family-friendly Casa Giralda. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This Colonial Baños de Agua Santa hotel is smoke free.

  • 45 guestrooms or units
  • Meeting rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Casa Giralda offers 45 accommodations. Rooms open to balconies or patios. Bathrooms include showers, complimentary toiletries, and hair dryers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Languages

English, Spanish

Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Breakfast available for a fee: USD 7.25 for adults and USD 7.25 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 3 hot tubs
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • This property does not have elevators

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Towels

More

  • Iron/ironing board (on request)
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: USD 28
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 28

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7.25 for adults and USD 7.25 for children
  • Airport shuttle fee: USD 40 per person (one-way)
  • Airport shuttle fee per child: USD 50.00 (one-way), (from 3 to 8 years old)
  • Pet fee: USD 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 28 (subject to availability)
  • Late check-out fee: USD 28 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Air conditioning and heating are not provided
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. Air conditioning and heating are not provided. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:30 AM to 9:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in smoking rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Free WiFi in public areas has a 2-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hosteria Casa Giralda Hotel Banos
Hosteria Casa Giralda Hotel
Hosteria Casa Giralda Banos
Casa Giralda Hotel Banos
Casa Giralda Hotel
Casa Giralda Banos
Casa Giralda Banos Agua Santa
Casa Giralda Hotel Baños de Agua Santa
Hosteria Casa Giralda
Casa Giralda Baños de Agua Santa
Casa Giralda Hotel
Casa Giralda Hotel
Casa Giralda Baños de Agua Santa
Casa Giralda Hotel Baños de Agua Santa

Casa Giralda Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 63 reviews
Rating 8 - Good. 19 out of 63 reviews
Rating 6 - Okay. 10 out of 63 reviews
Rating 4 - Poor. 7 out of 63 reviews
Rating 2 - Terrible. 5 out of 63 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

VERONICA, ONTARIO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Leaking water from the toilet, I informed the front desk but no 9ne showed up to fix it. No hot water to shower, let the water run over 10 minutes, but still no hot water. The light's were not working properly. I let the receptionist know this issues while checking out, she only said we will have someone to take a look. No apologies at all.

2/10 Terrible

ignacio

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay agua caliente .. la piscina no funciona, y los emplearían no dan ayuda ni solución
Stayed 1 night in Nov 2024

6/10 Okay

Luis

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I understand the country has blackouts, but the hotel doesn't have a backup power generator; not even for the reception; therefore, there is no lights for the Wi-Fi. The hotel obtains the water from the water well by pump; therefore, because there is no power, there is no water for the toilets, showers, etc. The hydromassage pool water was cold.
Stayed 2 nights in Oct 2024

8/10 Good

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just good
Thank you could be better
Stayed 1 night in Dec 2023

6/10 Okay

Daniel

Liked: Staff & service
Internet service was awful. Couldn’t watch anything on the tv or use out cellphones.
Stayed 1 night in Dec 2023

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool place
Had everything we need to enjoyed a overnight getaway
Stayed 1 night in Dec 2023

8/10 Good

CECILIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Villas are cozy. nice staff I'd happily will return. Thanks to the kind staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sunil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was so nice. The room was in its own detached house and in a duplex style. Breakfast was very good and staff were very friendly indeed.
Stayed 1 night in Jul 2023

6/10 Okay

Alejandro

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel has nice villas and very friendly staff, but the owner(s) need to invest in the facilities. It needs a facelift. For instance, villas' Fassa are getting rotten. Villas need better ventilation to control humidity in the rooms. Bathrooms needs to be upgraded. Sinks and showers' doors are acient, they leak, and smell.
Stayed 2 nights in Jul 2023

10/10 Excellent

DIANA

Stayed 1 night in Apr 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in Apr 2023

10/10 Excellent

Jenny, Fairview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed at the property for 2 nights and it was a great experience. The staff was willing to modify and accommodate my two additional guests last minute. The stag was very informative and helpful through our stay. The pool was clean as well as the property. I would definitely book my stay again.
Stayed 2 nights in Apr 2023

10/10 Excellent

susana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place ,
Stayed 3 nights in Feb 2023

10/10 Excellent

susana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 2 nights in Feb 2023

10/10 Excellent

Rodiam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quite property, clean, love the area, easy access to a lot of places.

10/10 Excellent

Julio

Stayed 1 night in Jul 2022

2/10 Terrible

Pedro

Business traveller
No internet in rooms ,very poor signal
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s an excellent place, love it and I’ll coming back next year. Breakfast was good but the buffet we wait for long time and small amount of food. Parking was free. The personal was very friendly the place was quite it. The best thing was that you can saw the beautiful volcano.
Stayed 2 nights in Jun 2021

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Peaceful retreat in Banos, Ecuador
We stayed two nights at Casa Giralda. Things we really enjoyed: close proximity to hot springs/baths (walkable); two-room unit with 7 beds made it very comfortable for big family, complimentary breakfast was excellent; the one jacuzzi, sauna, and hot steam room were great; location is a little above town so you get great views and more quiet/little traffic on road. Things that need to be improved: two of the four jacuzzis were out-of-service, and one of the two pools was closed. Overall, the property is on-par with the higher end hotels in Banos, but has greater amenities and a superior location if you want peace and quiet.
Covered Pool
View from Top of Water Slide Platform
Upper Pool and Water Slide
Snow on Nearby Volcano, taken from Casa Giralda's road
Stayed 2 nights in Nov 2020

8/10 Good

Gigi, Boynton Beach

Liked: Cleanliness, staff & service, property conditions & facilities
It was all I expected. Very nice facility, it may need a little upgrade, but overall great. The cabin was comfortable, location is perfect, close to everything without being in the middle of town. Staff super helpful and kind. Good breakfast.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel was on poor conditions, the matres was so hard and unconfortble
Stayed 1 night in Aug 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Rustic charm in the town of Banos.
The hotel is very rustic and charming. For the price it was great. When the sky clears you have a spectacular view of the tungurahua volcano a few miles away. A great free breakfast, jacuzzi, dry and wet saunas. Great location!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Barking Dogs
The pools were not operating...dogs were barking all night long on the property next to the place...Outside of the city core which would have been great if at night it was actually quiet.