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Kempinski Hotel Grand Arena

5.0 star property
5-star ski-in/ski-out hotel near Bansko Ski Resort

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kempinski Hotel Grand Arena

Poolside bar
Children's play area - outdoor
Exterior
Accessible parking
Miscellaneous

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Breakfast included
    Breakfast included
  • Air conditioning
    Air conditioning
  • Gym
    Gym

Explore the area

Map
Pirin Street 96, Bansko, 2770
  • Bansko Ski Resort
    1 min walk
  • Bansko Gondola Lift
    4 min walk
  • Vihren
    6 min walk

Room options

View all photos for Standard Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Mountain View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Mountain View

  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Mountain View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, Mountain View

  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Single Beds, City View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds, City View

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

About the area

Bansko

Mountain getaway .With a stay at this Bansko hotel, you'll be steps from Bansko Ski Resort and Bansko Gondola Lift. Vihren and SkiBansko by Traventuria are also within half a mile (1 km).

What's nearby

  • Bansko Ski Resort - 1 min walk - 0.0 km
  • Bansko Gondola Lift - 4 min walk - 0.3 km
  • Vihren - 6 min walk - 0.5 km
  • Pirin Golf and Country Club - 20 min drive - 13.9 km
  • Ski Bansko - 28 min drive - 6.7 km

Getting around

  • Sofia Airport (SOF) - 140 min drive

Restaurants

  • ‪STATION Bansko “Coffee & Snacks made with love” - ‬3 min walk
  • ‪The Log House (Дървената Къща) - ‬5 min walk
  • ‪The House - ‬5 min walk
  • ‪Ginger - ‬3 min walk
  • ‪Victoria - ‬1 min walk

About this property

Kempinski Hotel Grand Arena

5-star ski-in/ski-out hotel near Bansko Ski Resort
After a day on the slopes, enjoy treatments at the full-service spa and swims in the indoor and outdoor swimming pools. Kempinski Hotel Grand Arena helps provide the perfect ski vacation with ski storage, ski passes, and shopping on site. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges.

There are 3 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. This luxury hotel also offers a children's pool, a complimentary children's club, and a health club. Parking is available for a fee.

This 5-star Bansko hotel is smoke free.

  • 123 guestrooms or units
  • 5 levels
  • 5 buildings
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • 2691 sq ft of conference space
  • 250 sq m of conference space
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
Kempinski Hotel Grand Arena offers 123 accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. 27-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Bulgarian, English

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 5 per day)
  • Valet parking on site (EUR 10 per day)
  • Wheelchair-accessible parking and van parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 3 restaurants and 2 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Archery
  • Bicycle rentals
  • Bike parking
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Downhill skiing
  • Evening entertainment
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Lifeguards on site
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

Room amenities

Entertainment

  • 27-inch LCD TV
  • Cable channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • Laptop-friendly workspace
  • LED light bulbs
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night, plus a one-time cleaning fee of EUR 25
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 70 per night.
  • Cribs (infant beds) are available for EUR 35 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 180 per person (one-way)
  • Self parking fee: EUR 5 per day
  • Valet parking fee: EUR 10 per day
  • Pet fee: EUR 20 per pet, per night plus EUR 25 one-time cleaning fee
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 35 per night
  • Rollaway bed fee: EUR 70 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in June and close in October.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Arena Grand Hotel
Grand Arena Hotel
Grand Hotel Arena
Hotel Grand Arena
Kempinski Grand Arena
Kempinski Grand Arena Bansko
Kempinski Grand Arena Hotel
Kempinski Grand Hotel Arena
Kempinski Hotel Grand Arena
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Bansko
Kempinski Resort Grand Arena
Kempinski Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel Bansko

Kempinski Hotel Grand Arena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 219 out of 284 reviews" "
Rating 8 - Good. 49 out of 284 reviews" "
Rating 6 - Okay. 11 out of 284 reviews" "
Rating 4 - Poor. 2 out of 284 reviews" "
Rating 2 - Terrible. 3 out of 284 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

shaul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great resort
Stayed 3 nights in Jul 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well presented hotel with great facilities and good access to town and mountain.
Stayed 2 nights in Jun 2024

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Still the best hotel in Bansko
I have asked for an upgrade of room due to fact that hotel was empty and telling them I stayed many times - they didn’t upgrade me Restaurant - only one opened Italian with extremely expensive prices and very few courses Spa was fantastic especially the aroma massage done by Thai therapist
Stayed 2 nights in May 2024

10/10 Excellent

Kristina

Stayed 5 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Bilyana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, everything was perfect!
Stayed 3 nights in Mar 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and a great location
It was a great vacation
Stayed 5 nights in Feb 2024

10/10 Excellent

ronen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Forum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury
We are vegetarians and food can be an issue, the staff took great care in curating a vegetarian feast and all our dietary restrictions were accommodated. Massive thanks to the entire F&B team, Ovo for meeting every request, Alexandra for coordinating our reservations, Alex, Persian and Omer for brilliant recommendations. Sara at reception and the entire team. We had a wonderful stay and look forward to seeing you all soon.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and amazing location. I would definitely return again.
Stayed 3 nights in Jan 2024

8/10 Good

Julian Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lovely staff.
Stayed 6 nights in Jan 2024

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 night vegan get away
Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more.
Stayed 5 nights in Jan 2024

10/10 Excellent

Elvis

Stayed 7 nights in Jan 2024

8/10 Good

Albena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Aneta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

moshe

Stayed 4 nights in Feb 2023

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ski hotel
Very good stay right on the ski slopes, great wellness facilities after days of skiing. Outstanding breakfast. Very professional and helpful staff. Probably better visited outside school holidays as it gets very busy and slopes are crowded.
Stayed 7 nights in Feb 2023

10/10 Excellent

Gabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

10/10 Excellent

Svetoslav

Stayed 2 nights in Aug 2022

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The best customer service ever!
Stayed 3 nights in Jul 2022

6/10 Okay

Marc

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel has no air conditioning so beware if you go in the summer...it can be very uncomfortable.
Stayed 1 night in Jul 2022

10/10 Excellent

David

Stayed 3 nights in Jun 2022

10/10 Excellent

Bozhidar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022