All the pictures for the property show only 1 story, so i never thought I'd need to request ground floor, as hubby is a disabled vet. We were given a 2nd story room w no elevator, so that was frustrating. There is no daily housekeeping and the exterior door to our 2nd story room wasn't fully sealed, so daylight was visible around the entire door. We were told at check in that the type of room we had (king size bed, studio room) for our stay (thursday to sunday) this was the only one available, so it was pointless to mention the door issue to the front desk. The room satisfied the need of a bed & a shower, but we don't plan to stay there again.