Although great location and great staff, we didn't really understand the super high ratings unless you really like old school retro-hotels.The shower tray had mold, and the thermostat was ancient. It usually took about five minutes before any hot water came out. The beds were more springs than mattresses. The window was old and almost gave me a hernia to open. There was no space left at breakfast. The atmosphere and location made up for a lot, and we did sleep. Also, the nearby breakfastoptions (cafe au lait and Cortado cafe) were so good that we didn't actually mind not having breakfast at the hotel. But yes, if we ever need a place in Bath again, we'll look elsewhere, with apologies to the very friendly staff.